דרושים ב-Applied Materials ב-United States, Boise

Key Responsibilities

• Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
• When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.
• Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Knowledge of 3 or more processes on 1 or more technologies

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Key Responsibilities

• Performs all standard service preventive and corrective maintenance activities within for Photomask Process Equipment established timeframes. Completes quality repairs.
• Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.
• Verifies operational quality of system equipment. Assists senior engineers and customer as needed.
• Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.
• Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
• Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management.
• Complies with all safety procedures and consistently demonstrates safety as a value.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge

• Has established skills to perform a range of day-to-day activities

Business Expertise

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area

Leadership

• Has no supervisory responsibilities; manages own workload

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options

Impact

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance

Interpersonal Skills

• Uses communication skills to exchange information

Required Qualifications:

• Minimum 2 years of Wafer/ETCH/Process Tools experience dealing with process defectivity (Photomask preferred)
• Must have a valid US passport or be able to obtain one
• Must be willing to travel for training purposes (domestic & international)
• Must be comfortable working daily in a clean room environment
• MS Office & Software skills

Preferred Qualifications:

• PLC (Programmable Logic Controllers) experience HIGHLY preferred
• Robot calibrating/teaching ideally for photomask or wafer handling

Key Responsibilities

• Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
• When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.
• Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Knowledge of 3 or more processes on 1 or more technologies

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Key Responsibilities

• Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
• When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.
• Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Knowledge of 3 or more processes on 1 or more technologies

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Experience:

• Dry etch experience preferred

Key Responsibilities

4. Performs customer scenario validation for key enhancements.

5. Interfaces with external customers for requirements analysis, prioritization and schedule.

7. Develop software training programs for Field/Lab techs/Manufacturing engs.

8. Deliver training for junior level engineers in departmental procedures, corporate procedures, and detailed product operation.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience, judgment and precedents

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

• Explains complex information to others in straightforward situations

What You’ll Do

As a Field Service Engineer

RoleResponsibilities:

• [Customer Engineers]
  in installing, maintaining, and upgrading customer equipment
• Use digital analytics fortroubleshooting
• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers
  [Customer Engineers]
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
• Coordinate and communicate directly with customers
• Fulfill additional duties, as assigned

MinimumQualifications:

• Completion of an Associate degree, military technical training, field service experience, or trade certification
• 1–2 years of work experience in customer/field service support, or a related technical field
• Ability to read and interpret electrical and mechanical schematics
• Experience diagnosing and resolving basic technical challenges
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics
• Familiarity with hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

PreferredQualifications:

• 2–4 years of work experience in customer/field service support, or a related technical field

Physical Requirements:

This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.

Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Why Join Us:

• Pioneering Innovation: Be part of a team that drives technological advancements and shapes the future of the Semiconductor industry.
• Collaborative Environment: Work in a dynamic, collaborative culture that values innovation, encourages creativity, and fosters professional growth.
• Strategic Impact: Your role will directly influence our success, driving business growth and nurturing key customer relationships.

Key Responsibilities

• As the account owner, represents the company to the customer and the customer to the company in all sales-oriented activities.
• Identifies customer needs and develops/implements sales strategies
• Calls on existing or new customer to present Applied product and services offerings; coordinates customer demonstrations with product business group representatives
• Communicate and present Applied Materials’ product roadmaps and capabilities to the customer, as well as communicating and presenting the customer’s technology needs to product business group representatives
• Prepares pricing quotes; negotiates to final price and submits documentation to book order.
• Conducts follow-up on accounts receivables
• Maintains appropriate coverage and documentation for all assigned customers. Maintains summaries of customer visits. Develops customer specific action plans and completes them on a timely basis.

Experience Requirements:

• Minimum 5 years in Semiconductor Capital Equipment or similar high-tech industry
• Bachelor’s Degree in STEM field.
• Preferred experience 10+ years’ experience in Applications or Process Engineering, Product Marketing, Business Management, or Account Management in the Semiconductor industry or similar high-tech industry with successful track record