דרושים Revops Ii - B2 ב-Applied Materials ב-Taiwan, Hsinchu

Key Responsibilities

• Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.
• Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.
• Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.
• Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.
• Executes escalation procedure.
• Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.
• Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.
• Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.

Qualifications:

• Minimum 7 years of experience in the semiconductor industry. Experience with Implanter products is a plus, but candidates with other product backgrounds are also welcome.
• At least 1 year of people management or leadership experience, with proven ability to lead teams and drive results.
• Experience working with equipment suppliers or at vendor sites, especially with a strong understanding of after-service business operations, is preferred.
• Prior experience supporting semiconductor customers is highly desirable.
• Strong interpersonal skills with the ability to build and maintain long-term customer relationships.
• Proficient in English communication, both verbal and written, for internal collaboration and external customer engagement.

Key Responsibilities

• Bridge HQ initiated changes with field team: representative of Applied Materials Taiwan to join HQ major projects (ex. CRM, QRAM, TKM, P&L), participate HQ design phase discussions and communicate field team to adopt changes timely. Continuously feedforward/feedback CIP ideas with HQ and field team, with successful change managements/program implementations

• SME of providing internal data and convert data into business/operation intelligence, provided FSO management and sales team with forecast revenue/GM%, market share, opportunity to grow service business.

• Coordinator of Taiwan FSO productivity improvements, facilitate region level productivity improvement discussions with aggressive target set, work with FSO managers to adopt productivity improvement BKM as well benchmarking practices across Taiwan sites.

• Good communication skill which help to discuss with HQ for CIP with valid business reason, also communicate with field team to understand the real intends and changes properly

• Strategic Program Management:

  • Execute cross-functional programs that support FSO transformation, operational efficiency, and customer experience.

  • Manage program risks, dependencies, and stakeholder expectations.

• Operational Excellence:

  • Execute process improvements across field service delivery, logistics, and customer support.

  • Analyze data to clarify KPI root causes and support process standardization.

Required Capabilities

• Quick learner: the ability to quickly make sense of and organize ambiguous situations

• Partner with stakeholders to achieve and accomplish

Minimum Qualifications

• 3 years (above) knowledge of semiconductor customers and peer equipment companies. Experienced in customer service (ex. CE), or cross functions rotation experience (ex. order management, business operation, spares operation, finance, contract management or relevant) is preferred.

• Interpersonal and communication skills: Ability to collaborate with cross-functional teams, build relationships, and influence stakeholders.

• Strong tactical discipline; coordinate and respond quickly to requests

• Good communication (written and verbal), organization, and influence skills

• Data analysis skill: MS Excel (ex: advanced functions, pivot tables)

• Personality with positive, proactive, detail-oriented, and responsible

Qualifications:

• Master’s degreein chemistry/ physics, materials engineering, electrical engineering, optoelectronics or related field
• Welcome NCG (New Colleague Graduate) or 1-3 years of MDP prodcut tool's experience
• Strong interpersonal and communication skills to explain sensitive information and work to build consensus among project stakeholders
• Communication proficiency in English language

Customer Support & Collaboration (Primary Focus):

• Act as the on-site R&D representative, providing expert-level support for PDC tools including Navigation, TPT, Scan, Detection, Algorithms, and Electron Optics.
• Resolve customer tool issues in short loops to maintain optimal fab automation and flow.
• Perform fault isolation tests and collect data for unresolved issues, ensuring clear problem statements and escalation paths.
• Lead customer-facing technical discussions, presentations, and issue resolution.
• Build strong collaborative relationships with customer teams to identify high-value problems and improvement opportunities.

R&D and System Engineering (Secondary Focus):

• Support new product development by collecting and analyzing fab data in collaboration with PDC engineers across disciplines.
• Ensure subsystem designs meet Market Requirement Specifications (MRS) through close coordination with marketing and project management.
• Lead architecture brainstorming sessions and guide systems engineering processes.
• Conduct detailed engineering analyses and evaluate alternative design approaches.
• Support system integration, testing, and reliability validation during product development.
• Contribute to cross-disciplinary projects involving electrical, mechanical, physics, algorithmic, and software design.

Qualifications:

• Bachelor’s or Master’s degree in Physics, Electrical Engineering, or related field.
• 2 years of experience in semiconductor equipment or process engineering is a plus.
• Strong understanding of system-level design and operation of semiconductor tools.
• Proficiency in MATLAB or Python for data analysis and engineering tasks.
• Proven ability to conduct failure analysis using Design of Experiments (DOE).
• Excellent communication skills in English, both written and verbal.
• Ability to work independently on-site and collaborate effectively with remote teams.

Responsibilities:

• Provides highly visible customer support through the performance of the on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Works closely with TSMC to optimize tool performance to meet customer process and integration requirements.
• Check and approve the operational quality of system equipment. Instructs customers in the operation and maintenance of the system.

Requirements:

• Master’s degree in Chemistry, Materials Engineering, physics, or Optoelectronics from a top university
• 1-3 years of working experience in Semiconductor industry, process related role
• Flexible with tool experience, with a preference for etch-related products
• Problem Solving: Proactively identifies and solves the complex problem, thinking beyond existing solutions and frameworks
• Excellent communication skills: Ability to clearly articulate and visually present complex legal advice for business executives
• Must be fluent in Mandarin and English (TOEIC score above 750 is a plus)

Key Responsibilities:

• Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
• Responds to fab issues by communicating with other engineers and participating in escalation conference calls. Verifies operational quality of system equipment unassisted . Assists senior engineers as needed.
• Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.
• Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve recurring technical problem. Demonstrates consistent ability to execute escalation plan. Able to resolve Day-Day issues. Exposure to systemic issue resolution. Able to support the preparation and delivery of technical issues to internal and external stakeholders. Knowledge in fundamental theories. Minimum aid needed to read circuit diagrams. Single primary product and platform. Executes projects to reduce costs and increase uptime.
• Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers (Testing). Has the ability to diagnose and resolve technical problems (Corrective maintenance). Uses training and experience to identify some process, software or hardware related system problems (Predictive maintains).
• Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management. Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements:This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and powertools. Additionally,because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge:

• Has established skills to perform a range of day-to-day activities.

Business Expertise:

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline.
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area.

Leadership:

• Has no supervisory responsibilities; manages own workload.

Problem Solving:

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options.

Impact:

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance.

Interpersonal Skills:

• Uses communication skills to exchange information.