דרושים Field Service Engineer - Graduate Program ב-Applied Materials ב-Germany, Dresden

What You’ll Do

Applied Materials is looking for anto provide overall vision and direction to the(Germany, Austria, Belgium). In this role you will be responsible for metric reporting and forecasting, leading the organization through performance and process improvement, and setting overall budget and strategic direction. This position requires close coordination and strong working relationships with other regional functional departments as well as division and headquarters' functional leaders. This Senior Director position resides within the AGS Leadership Team and reports to the European Field Service Executive.

Key Responsibilities

• Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards.
• Requires both effective management of daily activities and development of process improvements to address any identified deficiencies.
• In concert with the Region Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures.
• Must build strong working relationship with regional peers, particularly those in Engineering, Marketing, Human Resources, Business Services and Finance, to ensure alignment on daily operations and strategic initiatives to achieve common business goals.
• Develop and maintain standards, procedures, and operational processes for the department that meet or exceed industry standards.
• Stay knowledgeable of competition and important emerging technologies and standards.
• Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance.
• Develop the departmental management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities.
• Develop a strong working relationship with Divisional and Corporate functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs.

Functional Knowledge

• Demonstrates broad and comprehensive understanding of different systems, theories, and practices as well as the changing business environment.
• Business Expertise
• Applies in-depth knowledge of own segment/function, business, and commercial expertise to differentiate itself from the competition.

Leadership

• Leads a business unit through multiple levels of managers across a diverse employee base in multiple cities / countries.
• Can lead through direct management responsibilities and influencing resources that are not directly reporting into the organization.

Problem Solving

• Evaluates key business challenges; directs the development of new or innovative solutions.
• Anticipates challenges.

Impact

• Guided by company strategy and business objectives, impacts results of
• segment/function.
• Interpersonal Skills.
• Influences and negotiates at the top executive levels, with great latitude on outcomes presents and defends complicated or delicate issues.

Experience & Skills

• Preferred, BA/BS in Engineering or Business/Operational Management
• 7-10 years of progressive functional experience, within a complex global company, preferably within Semiconductor Industry. At least 5 years as leader/manager of a Field Services Organization
• Strong Business and Financial Acumen
• Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact.
• Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives.

Deine Aufgaben:

• Wartung, Instandhaltung und elektrotechnische Montage von Hightech-Anlagen zur Halbleiterfertigung

• Technische Fehleranalyse und -behebung unter Reinraumbedingungen

• Durchführung von präventiven und korrektiven Maßnahmen zur Sicherstellung der Anlagenverfügbarkeit

• Zusammenarbeit mit Kunden und internen Teams zur Lösung technischer Herausforderungen

• Dokumentation der durchgeführten Arbeiten gemäß Qualitäts- und Sicherheitsstandards

Das bringst du mit:

• Abgeschlossene technische Ausbildung oder Studium (z. B. Mechatronik, Elektrotechnik, Maschinenbau)

• Erfahrung im technischen Service oder in der Montage von Industrieanlagen von Vorteil

• Gute Deutsch- und Englischkenntnisse in Wort und Schrift

• Bereitschaft zur Schichtarbeit und zur Arbeit unter Reinraumbedingungen

• Handwerkliches Geschick und sicherer Umgang mit technischen Zeichnungen und Werkzeugen

Das bieten wir dir:

• 30 Tage Urlaub – damit du genug Zeit hast, Energie zu tanken und deine Akkus aufzuladen.

• Fort- undWeiterbildungsmöglichkeiten– wir investieren in deine Entwicklung, damit du fachlich und persönlich wachsen kannst.

• Urban Sports Club Beteiligung – bleib fit und aktiv mit Zugang zu hunderten Sport- und Wellnessangeboten in deiner Nähe.

• Internationale Hightech-Umgebung – arbeite mit modernster Technologie und gestalte die Zukunft der Halbleiterindustrie mit.

• Strukturierte Einarbeitung & kollegiales Team – du wirst nicht allein gelassen, sondern von Anfang an unterstützt.

RoleResponsibilities:

• Collaborate with Senior Customer Engineers/ Field Service Engineers installing, maintaining, and upgrading customer equipment

• Use digital analytics fortroubleshooting

• Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Customer Engineers

• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)

• Coordinate and communicate directly with customers

• Fulfill additional duties, as assigned

MinimumQualifications:

• Completion of a Bachelor degree, military technical training, field service experience, or tradecertification

• Basic mechanical aptitude

• Willing to learn and interpret electrical and mechanical schematics

• Experience diagnosing and resolving basic technical challenges

• Effective written and verbal communication skills

• Basic knowledge of Microsoft Excel, Word, andPowerPoint

• Possession of a valid driver’s license and the ability to obtain a passport, as travel is required in this role.

• Able to meet all on-site requirements, including safety and environmental guidelines

PreferredQualifications:

• 1–2 years of work experience in customer/field service support, or a related technical field

• Associate degree in electronics or engineering technologies

• Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics
• Familiarity with hand tools and their appropriate usage, including digital multimeters

Physical Requirements:

This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.

Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

as a
Software (Technical) Support Engineer:

• Software System Troubleshooting- analyze reported problems & validate solutions, provide troubleshooting plans to discover root cause to deliver rapid resolution on systemic issues (Microsoft Server / Network Topology / Applications)
• Software Installation & Imaging- Install & configure software & images on Early Learning Shipments (ELS) / New product Introductions (NPI) / First In Fab tools (FIF), document & perform first of kind installs on High Volume Manufacturing tools (HVM), develop & train on Software procedures
• Software Test & Validation- Collect & incorporate customer specific test scenarios, construct simulators for testing & troubleshooting, execute test plans to validate software releases (test suit)
• Create, test, and verify installation/upgrade instructionsfor Applied Materials’ product releases.
• Understand, research, and resolve internal and external application and systems issues, investigate in customer's high value problem (HVP), systematic bugs or systematic software failures.
• Customer Engagement & Training - Foster customer trust in Applied Materials Software, consult on Factory Automation scenarios (FA), resolve questions on tool operations & settings
• Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.
• Assist in analysis of customer OS performance, integration, and database management issues. Deliver updates and reports to managers, partners, and peers.

Your education and experience

• A degree in Computer Engineering, Electrical Engineering, Automation or related
• 2-4 years of professional experience in software testing, test cases, documentation, and network technology is preferred
• Strong communication skills in English, with German being beneficial as well
• A team player with a willingness to work in multi-disciplinary teams
• Explains complex information to others in straightforward situations
• Excellent analytical and organizational skills
• Willing to do business trips to customer in Europe and to the headquarters in the US, up to 50%

What you can expect from us:

• Onboarding with industry experts from the Applied Materials global team and a local buddy.
• Learning and development opportunities through continuous professional training and personal skills development.
• A variety of tasks in an innovative and international technology company.
• Reasonable salary and benefits including bonus programs, company pension plan, employee stock purchase program, overtime pay and an Urban Sports Club membership.
• Flexible working hours with the possibility to combine working from home or from the office.
• Team events, and meetups on our own roof top terrace
• 30 days of vacation

Field Service Engineer - Graduate Program - 2025

The 9-month program is aimed at ambitious new graduates looking for an exciting career in the semiconductor industry.

As a member of the Field Service Engineer Program, you will participate in a blended learning environment where you will receive FSE certification through hands-on equipment training on Applied’s broad portfolio of products. The Field Service Engineer Program promotes a broad, career-growth foundation. Your quick exposure to Applied Materials’ suite of digital tools and technologies, internal operations, customer requirements, and project presentations will prepare you for successful future career growth.

Upon completion of your training, you will be located in either Grenoble (France), Agrate (Italy), Dresden (Germany) or Kildare (Ireland), which are vibrant hubs for the semiconductor industry in Europe.

What you will do on our Field Service Engineer Program:

Field Service Engineers (FSE) are working in state-of-the-art facilities and at customer sites, where they are the face of Applied Materials and an integral part of a vibrant and diverse team. They like to troubleshoot hardware, solve complex problems, and make equipment work better.

• On-site installation and support of leading-edge customer equipment, performing scheduled preventive maintenance and corrective maintenance, and upgrading equipment.
• Performing preventive and corrective maintenance independently or as part of a team
• Systematic troubleshooting and fault elimination of the systems.
• FSEs work across technologies such as: Chemical Vapor Deposition, Atomic Layer deposition, Plasma Reactive Ion Etch, Physical Vapor Deposition, Anneal, Implant, Metrology, and Inspection.

Our College Graduate Trainee Program includes:

• Theoretical and practical knowledge transfer, as well as international placements at our newest production sites in Asia and Europe.
• Training on-the-job and guided tasks to gain experience. Supported by a local buddy, team colleagues, and managers.
• Long-term work opportunities at our European sites with potential development opportunities in various specialisms.

We are looking for you:

• If you are graduating in 2025, or have recently graduated in 2024, with a Bachelor’s or Master’s degree in Mechanical or Electrical Engineering or Mechatronics or related field.
• Have an advanced level of English. A proficient level of either French, German or Italian would be beneficial.
• If you are an EU Citizen or have the right to live and work inFrance/Italy/Ireland/Germany.

Your mindset is important:

• Team player with strong interpersonal skills and a building trust nature.
• Exercise judgement based on data analysis of multiple sources of information like plant documentations, schematics, and hardware data.
• Find solutions with different tools to get the machine running again.
• Explain difficult or sensitive information and works to build consensus.

What We Offer

This job opportunity requires frequent travels at least 50% through Europe mainly Ireland, Germany, Italy and Israel (when it will be possible) to support our customers.

Key Responsibilities:

·Microsoft/Networking/Applications(Analyze reported problems & Validate solutions -Provide troubleshooting plans to discover root cause - Deliver rapid resolution on systemic issues)

· Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.

·Software Installation & Imaging(Install & configure SW & images on ELS / NPI / FIF tools - Document & perform first of kind installs on HVM tools - Develop & train on Software procedures)

·Software Test & Validation(Collect & Incorporate Customer specific test scenarios -Construct simulators for testing & troubleshooting - Execute test plans to Validate Software release)

·
Create, test, and verify installation/upgrade instructionsfor Applied Materials’ product releases.

· Participates in product design, testing and documentation reviews as appropriate. Participate in user conferences.

· Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.

· Attend AMAT classes in designated product line and external classes for third-party software.

· Customer Engagement & Training (Foster Customer trust in AMAT Software - Consult on Factory Automation (FA) scenarios - Resolve questions on tool operations & settings)

· Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.

· Provide assistance in analysis of customer OS performance, integration and database management issues. Deliver updates and reports to managers, partners and peers.

· Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.

Technical Competencies:

1. Basic Understanding

2. Working Experience

Software Test Simulation (2); Software Test Scripts (1); Software Test Requirements / Specifications (1); Software Test Execution (2); Software Test Documentation (1); Software Test Cases (1); Software Test And Test Release Plan Design (1); Software Tech Support Knowledgebase Sharing (2); Software Issue Problem Statement (2); Software Issue Investigation (1); Software Distribution (1); Internal Software Training (1); Factory Automation Support (1);

Other Competencies:

· Understands key business drivers; uses this understanding to accomplish own work in autonomy

· Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

· Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

· Explains complex information to others in straightforward situations

· Customer Management capabilities

Education:Bachelor or Master Degree (Computer Engineering, Electronic Engineering, Automation Engineering)

Experience: 0 - 4 Years

French, English Fluent

We are offering a Fast-Track Graduate Program for Installation Engineers in Europe, starting in October 2025.