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דרושים Pac Retail Online Production Support Analyst ב-אפל ב-China, Shanghai
מצאו את ההתאמה המושלמת עבורכם עם אקספוינט! חפשו הזדמנויות עבודה בתור Pac Retail Online Production Support Analyst ב-China, Shanghai והצטרפו לרשת החברות המובילות בתעשיית ההייטק, כמו Apple. הירשמו עכשיו ומצאו את עבודת החלומות שלך עם אקספוינט!
חברה (1)
אופי המשרה
קטגוריות תפקיד
שם תפקיד (1)
China
Shanghai
נמצאו 70 משרות
26.08.2025
A
Apple AIML - Data Operations Annotation Analyst Mandarin China, Shanghai
Chinese(Mandarin) reading, writing, and comprehension skills to support the language specific market. Fluency in English reading, writing and comprehension skills to partner with international teams. Excellent active listening skills with...
תיאור:
As part of the Data Operations team you'll play a central role in enhancing the user experience. We work in a fast paced, dynamic, technology focused environment. As an Annotation Analyst, you'll annotate data which can be both audio and visual and evaluate data from customers who have opted in to the grading program. You'll use your language and cultural knowledge, along with analytical skills, to evaluate responses and information against guidelines. Your flexibility and the ability to prioritize tasks is essential. We focus on the user experience, thinking creatively on how customers use our products and use this knowledge for improvements.This position is required to work Monday through Friday with work hours starting from 9am to 6pm local time with scheduling and work flexibility based on business needs.
- Chinese(Mandarin) reading, writing, and comprehension skills to support the language specific market
- Fluency in English reading, writing and comprehension skills to partner with international teams
- Excellent active listening skills with the ability to understand verbal nuances
- Understanding of the local region and cultural variations
- Demonstrates integrity and focuses on customer privacy
- Demonstrates attention to detail and critical thinking skills in evaluation of language usage and dialect
- Sensitivity to space and color
- Highly organized with strong attention to detail
- Ability to independently navigate systems and tools
- Experience in content review or a similar environment, prior testing experience preferred
- Demonstrates flexibility and adaptability to changing work-flows and responsibilities
- Grows with a team where expertise is shared and feedback is welcomed
- Excels at working independently to make timely decisions and take appropriate actions
- Experience as an end user of Siri, similar Intelligent Personal Assistants, or other AI
- Successfully meets or exceeds targets, working within tight deadlines
- Ability to identify business process solutions that increase efficiencies
- Ability to maintain focus and aim for high results through large volumes of tasks
- Ability to work on safety data which could include offensive material
- Thrives in repetitive work and ambiguous scenarios
- Bachelor’s degree or equivalent job-related experience
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משרות נוספות שיכולות לעניין אותך
26.08.2025
A
Apple Customer Service Support Specialist Retail Care China, Shanghai
Makes space to listen, learn, and amplify diverse perspectives and experiences. Actively seeks out opportunities to champion and celebrate inclusion and diversity. Passion for communicating with customers and a strong...
תיאור:
- You will interact with online customers for our Tmall online store, assisting with order-related inquiries. - You are required to provide prompt and professional support to customers ensuring clarify and empathy in all interactions. - You need to handle order-related requests, including changes, cancellation and returns, while following company policies and guidelines. - You will maintain a customer-first approach, ensuring a seamless and positive experience. - You are expected to take initiative in problem-solving and contribute to process improvements. - You are expected to demonstrate resilience in handling challenging situations and adapting to changing processes. - You are expected to stay agile and open to learning new tools, policies and workflows to enhance performance.
- Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Actively seeks out opportunities to champion and celebrate inclusion and diversity.
- Passion for communicating with customers and a strong desire for professional growth.
- Strong written communication skills with the ability to convey information clearly and professionally.
- Problem-solving mindset with the ability to analyze issues and find effective solutions.
- Demonstrated ability to collaborate, adapt to change, and remain action-oriented in a fast-paced environment.
- Resilient mindset with a commitment to achieving results and providing excellent service.
- A team player who instills trust and actively contributes to a positive work environment.
- Ability to type in excess of 60 WPM with 95%+ accuracy.
- Flexible schedule, ability to work on shifts including weekends.
- Mandarin communication skills with verbal and written.
- English communication skills with verbal and written preferred.
- Previous exposure in a customer-facing environment.
- Function well in a dynamic, performance-based customer facing environment where results are monitored, recorded and assessed.
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משרות נוספות שיכולות לעניין אותך
25.08.2025
A
Apple Senior Manager Retail Technology China, Shanghai
10+ years of hardware/ software engineering and/or product management experience related to consumer products and/or Retail. 7+ years experience directly managing and mentoring a team responsible for the delivery of...
תיאור:
- 10+ years of hardware/ software engineering and/or product management experience related to consumer products and/or Retail
- 7+ years experience directly managing and mentoring a team responsible for the delivery of technology initiatives, and software and hardware systems
- Technical understanding and hands-on experience with Native App development, “Super App” design and architecture, back-end systems, and content management systems
- Expertise leading complex, cross-functional initiatives involving multiple technology systems and platforms
- Hands-on experience in Agile Software Development and rapid iteration/ prototyping
- Demonstrated deep understanding of the customer-facing technology landscape in China, and approaches necessary for success
- Skilled navigating fast-paced, dynamic environments with a balance of strategic vision and hands-on execution
- Exceptional communication and influence skills, with the ability to drive clarity and alignment across all levels
- Proven experience creating and managing product roadmaps supporting operational and business goals
- Skilled in developing requirements for engineering and design teams, and guiding solution delivery through every phase
- Willingness to travel up to 30% domestically and internationally
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משרות נוספות שיכולות לעניין אותך
25.08.2025
A
Apple Quality Program Manager Retail Customer Care China, Shanghai
5+ years of experience in a quality management or program management role within a contact center or customer service environment. Ability to work with and influence cross functional business partners...
תיאור:
A Quality Program Manager will participate in weekly business reviews, provide insights from both their own and other coaching contact reviews and are responsible for quality analysis and reporting. You will need to be regularly lead and participate in calibration activities, be an expert in quality standards and align the teams with these standards. You will also need a deep knowledge of the business, performance management and vendor management practices. It is important that you are able to articulate and analyze customer expectations and satisfaction, service trends and professional ethics and operational policies and procedures are followed.
- 5+ years of experience in a quality management or program management role within a contact center or customer service environment
- Ability to work with and influence cross functional business partners to create and achieve strategic quality objectives and goals
- Adapt to changing environments, technology and processes
- Drive for results with a high degree of determination
- Superb written and communication skills of English and Chinese
- Strict adherence to company policy on confidential materials
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Strong data visualization skills with experience using tools like Tableau to identify trends and draw actionable conclusions
- Excellent communication and presentation skills (written and verbal), with the ability to clearly communicate complex information to diverse audiences, including stakeholders at various levels
- Strong critical thinking and problem-solving skills, with a demonstrated ability to identify root causes and develop effective solutions
- Proven track record in transactional quality assurance, utilizing methodologies like call scoring and audits, with knowledge of quality management frameworks, COPC, Six Sigma).
- Proven ability to manage multiple projects concurrently, prioritize effectively and consistently meet deadlines in a fast paced environment
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משרות נוספות שיכולות לעניין אותך
25.08.2025
A
Apple Payroll Bus Analyst - SAP HCM China, Shanghai
Provides high quality customer service to both internal and external groups, effective communication and presentation skills required. Meet payroll delivery timelines, on time every time (no missed pay dates or...
תיאור:
- Provides high quality customer service to both internal and external groups, effective communication and presentation skills required
- Meet payroll delivery timelines, on time every time (no missed pay dates or statutory submissions)
- Analyses and explains all components of payroll processing in SAP HR/ ADP GV
- Identifies, analyses, researches and resolves errors and discrepancies between Apple’s internal HR/Employee systems and the payroll system to ensure accurate system status prior to payroll processing
- Build and performs audits and reconciliations to the highest quality and understand the purpose and importance in the payroll
- Supports various projects and/or system UAT stages through partnership and collaboration with IS&T, Ops & QA teams
- Ensures all documentation is properly updated and supported according to company policies, procedures, regulatory practices and legal requirements
- Solves day-to-day operational problems of varied scope and complexity
- Production Support for Global Payroll systems for technical defects, enhancements or regular maintenance, providing timely ticket updates to business partners
- Supports global peers, acting as a back-up or additional resource for audits, error handling, and global payroll processing
- Handling of confidential data and understanding of responsibility
- Must have experience with SAP HR Payroll or ADP GV for Payroll processing
- Overall understanding of payroll and post payroll process flows, from the point of data capture through gross to net calculation to include processing or analyzing complex payments, required
- Experience in payroll process and processing for multiple countries globally
- Proficiency with spreadsheet, process mapping and word processing tools
- Motivated self-starter who works well individually and in teams; good organizational and planning skills with strong attention to detail, required
- Understand day to day priorities and adapt to an ever-changing/ fast paced environment
- Experience developing and/or redesigning processes to maximize efficiency and effectiveness while maintaining proper internal controls and meeting segregation of duties requirements
- Language skills a plus, specially English or other local language like Japanese/Chinese to support local process and partners
- Education - Qualifications are generally met by someone who has a technical Bachelor’s degree or 5+ years of experience in similar roles.
- Experience processing payroll for multiple regions in Greater China, Korea and Japan up to and including post-process audits, bank file creation, termination processing, legislative reporting such as monthly lodgments & year end statements generation, GL files generation and inbound/ outbound interfaces management
- Payroll processing experience for MNCs
- Strong communication (written & verbal) and interpersonal skills
- Ability to identify key stakeholders and successfully influence without authority
- Experience in process automation and analytics using various next generation tools
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משרות נוספות שיכולות לעניין אותך
25.08.2025
A
Apple Program Manager - Support Insights China, Shanghai
5+ years of customer-facing technical-support experience and 3+ years of retail or technical team leadership experience. Genius or Lead Genius experience preferred. Expert user of Apple hardware and all Apple...
תיאור:
Keys to success include exceptional analytical, collaborative, problem solving, and presentation skills, as well as a natural desire to influence others drive results and deliver hands-on execution. • Proactive partnership with store teams and other internal teams to create targeted strategies relating to reducing operational expense, maximising service revenue, tracking improvement and cost savings over time, and reporting results weekly to leadership. • Continually balance targeted financial objectives with team and customer satisfaction. • Build and maintain key partnerships including Market Leaders, Store Leaders, and store teams. • Turn feedback captured into actions that influence service strategies and get results. • Analyse current service processes and procedures to continually seek new efficiencies. • Work collaboratively with AppleCare and Retail Leadership to drive adoption and compliance with service strategies. • Work with Reporting teams to ensure data is available, accurate and fit for the purpose of identifying trends in key operational metrics that yield actions to improve the business. • Deliver feedback to Field (Field Operations Leaders, Market Leaders, Store Leaders, Managers, Lead Genius') on performance trends and outliers. • Partner with the Field to plan next steps and actions to improve key focus areas. • Engage Training teams to influence training materials to improve strategies • Provide comprehensive updates to Retail/AppleCare Leadership on trends, actions and outcomes. • Conduct store visits to gather insights and drive actions; position requires up to 30% travel
- 5+ years of customer-facing technical-support experience and 3+ years of retail or technical team leadership experience. Genius or Lead Genius experience preferred
- Expert user of Apple hardware and all Apple operating systems and Proficient in Excel, Numbers, Pages and Keynote
- Excellent verbal and written communication skills, coupled with a proactive approach to problem solving
- Ability to develop strong relationships quickly. A trusted partner that others enjoy working with.
- A self-starter who possesses exceptional time management skills
- Strong data analysis skills with the ability to transition analysis into actions
- Innovative individual who is always looking for ways to push the business forward
- Proven track record of providing a high level of support to internal and external customers
- Ability to balance competing priorities and shift focus to support changing needs of the business
BA/BS preferred or equivalent experience Fluency in speaking and writing English required. Japanese or Mandarin languages are a plus.
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משרות נוספות שיכולות לעניין אותך
25.08.2025
A
Apple Apple Support - Executive Relations Senior Area Manager Grea... China, Shanghai
Bachelor’s degree or equivalent experience required. Fluency in both spoken and written Mandarin and English is essential. 8+ years of experience in customer experience, executive relations, or a similar high-impact...
תיאור:
- Bachelor’s degree or equivalent experience required.
- Fluency in both spoken and written Mandarin and English is essential.
- 8+ years of experience in customer experience, executive relations, or a similar high-impact role.
- 5+ years of leadership experience, leading both managers and individual contributors, with a track record of building strong, high-performing teams.
- Proven ability managing teams across multiple sites and driving critical initiatives, and delivering operational excellence at scale.
- Strong executive presence and the ability to influence and build trust at all levels of the organization, including senior leadership and external stakeholders.
- Demonstrated ability to manage high-profile customer escalations, balancing customer advocacy with business priorities.
- Exceptional communication, negotiation, and interpersonal skills—able to present insights to senior leadership with clarity and confidence.
- Thrives in fast-paced, high-pressure environments while demonstrating professionalism, empathy, and sound judgment.
- Willingness and flexibility to support crisis situations or high-profile escalations outside of standard working hours as needed.
- Experience engaging with government agencies in Greater China, with strong understanding of local regulatory environments and consumer law.
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משרות נוספות שיכולות לעניין אותך
Chinese(Mandarin) reading, writing, and comprehension skills to support the language specific market. Fluency in English reading, writing and comprehension skills to partner with international teams. Excellent active listening skills with...
תיאור:
As part of the Data Operations team you'll play a central role in enhancing the user experience. We work in a fast paced, dynamic, technology focused environment. As an Annotation Analyst, you'll annotate data which can be both audio and visual and evaluate data from customers who have opted in to the grading program. You'll use your language and cultural knowledge, along with analytical skills, to evaluate responses and information against guidelines. Your flexibility and the ability to prioritize tasks is essential. We focus on the user experience, thinking creatively on how customers use our products and use this knowledge for improvements.This position is required to work Monday through Friday with work hours starting from 9am to 6pm local time with scheduling and work flexibility based on business needs.
- Chinese(Mandarin) reading, writing, and comprehension skills to support the language specific market
- Fluency in English reading, writing and comprehension skills to partner with international teams
- Excellent active listening skills with the ability to understand verbal nuances
- Understanding of the local region and cultural variations
- Demonstrates integrity and focuses on customer privacy
- Demonstrates attention to detail and critical thinking skills in evaluation of language usage and dialect
- Sensitivity to space and color
- Highly organized with strong attention to detail
- Ability to independently navigate systems and tools
- Experience in content review or a similar environment, prior testing experience preferred
- Demonstrates flexibility and adaptability to changing work-flows and responsibilities
- Grows with a team where expertise is shared and feedback is welcomed
- Excels at working independently to make timely decisions and take appropriate actions
- Experience as an end user of Siri, similar Intelligent Personal Assistants, or other AI
- Successfully meets or exceeds targets, working within tight deadlines
- Ability to identify business process solutions that increase efficiencies
- Ability to maintain focus and aim for high results through large volumes of tasks
- Ability to work on safety data which could include offensive material
- Thrives in repetitive work and ambiguous scenarios
- Bachelor’s degree or equivalent job-related experience
Show more
משרות נוספות שיכולות לעניין אותך
בואו למצוא את עבודת החלומות שלכם בהייטק עם אקספוינט. באמצעות הפלטפורמה שלנו תוכל לחפש בקלות הזדמנויות Pac Retail Online Production Support Analyst בחברת Apple ב-China, Shanghai. בין אם אתם מחפשים אתגר חדש ובין אם אתם רוצים לעבוד עם ארגון ספציפי בתפקיד מסוים, Expoint מקלה על מציאת התאמת העבודה המושלמת עבורכם. התחברו לחברות מובילות באזור שלכם עוד היום וקדמו את קריירת ההייטק שלכם! הירשמו היום ועשו את הצעד הבא במסע הקריירה שלכם בעזרת אקספוינט.