דרושים Support Assoc Ii Ops Tech Solutions Ots ב-אמזון ב-United States, West Columbia

Key job responsibilities
- Tasked with driving innovation while reducing operational costs in the facilities.
- Drive projects with moderate complexity.
- Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
- Perform rack installs, rack decommissioning, operational readings and facility management.
- Provide key performance indicators to senior engineers.
- Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
- Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
- Ensure all safety procedures are adhered to while performing work.
- Perform basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures and building management systems.- Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder
- Regularly lift and/or move up to 39 pounds unassisted and participate in group lifts for 40+ pounds
- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 1+ years of electrical or mechanical, or 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience
- High school or equivalent diploma

- 2+ years of data center engineering experience

About Operations Technology Solutions (OTS)About The RoleAs an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.Key job responsibilities
Responsibilities include, but are not limited to:
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

- Think Big. The ideal candidate will build and deploy solutions across ADC partitions and regions. You will strive to improve and streamline processes to allow for work on a massive scale.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.Key job responsibilities
- You are a significant and autonomous contributor supporting service builds and operations primarily in ADC partitions and regions.
- You use your skills and expertise to solve difficult technical problems, seeking direction as needed when implementation is not defined.- You create documentation, wikis, runbooks, and processes related to ADC operations and are a reviewer for others' work in this area.
- You identify when ADC implementations lack high availability, performance, security, maintainability, etc. and investigate systemic patterns, determining short-term mitigations.
- You are proficient at diagnosing, root-causing, and resolving difficult ADC-specific issues, leveraging your knowledge of ADC architectural differences.
- You follow ADC policies for information handling, access controls, compliance, etc. and help educate others on the importance of these requirements.- You influence and contribute to technical project definition, scoping and prioritization discussions related to services in ADC partitions.
A day in the life
Utility Computing (UC)Work/Life Balance
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying

- 3+ years of systems administration experience (Linux/Windows).
- Experience working with scripting languages.
- Excellent communication skills and the ability to work well in a team.
- In lieu of above relevant work experience, degree in Computer Science, Engineering or a related field.
- Current, active US Government Security Clearance of TS/SCI with Polygraph

- Experience creating and improving documentation, runbooks, automation for ops.
- Familiarity with ADC security policies, information handling, and compliance standards.
- Background mentoring/training other engineers on technical topics.
- Expertise in one or more AWS service areas (e.g. AI/ML, databases, containers etc.).
- Proficiency in scripting/coding for automation and operational tasks.

This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.
Key job responsibilities
In this role, you will be able to take a defined project, break down the work to help define milestones, and feedback mechanisms. You will identify when implementations are not highly available or have defects; you investigate systemic patterns. You will resolve, mitigate, or escalate operational concerns in a timely manner.A day in the life- Taking a proactive approach to maintaining service health by investigating performance outliers through metric analysis and log diving.
- Increasing service knowledge by diving deep into its architecture to better understand system configuration and dependencies.
- Studying and learning along some of the industry’s top experts on cloud computing and storage.- Building and launching AWS services from ordering hardware to deploying software.
- Participating in an on-call rotation.Work/Life Balance
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

- 2+ years of systems administration experience (Linux and/or Networking).
- Strong debugging and systems analysis skills to be able to identify and quickly resolve/mitigate issues.
- Excellent troubleshooting skills at all levels, from application to network to host.
- Experience working with at least one scripting language.
- Current, active US Government Security Clearance of TS/SCI with Polygraph

- 2+ years experience with cloud computing technologies.
- In lieu of above relevant work experience, a degree in Computer Science, Engineering or a related field.

The ideal candidate will:- Have strong Linux & Networking Fundamentals. You should have deep experience working with Linux, preferably in a large-scale, distributed environment. You understand networking technology and how servers and networks inter-relate.
- Think Big. You will build and deploy solutions across thousands of devices. You will strive to improve and streamline processes to allow for work on a massive scale.
- Have experience in systems development, software engineering, or a related field.
- Possess strong technical skills in systems design, software development, operations, automation, and process improvement.
- Have experience in designing and implementing resilient, scalable, and efficient technology solutions.
- Be proficient in at least one programming language and familiar with cloud technologies.
- Have excellent problem-solving skills and the ability to break down complex issues into manageable components.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.Key job responsibilities
As a Systems Engineer you will:- Work autonomously on components, applications, and technology solutions that enhance a major portion of our products or applications.
- Participate in design, scoping, and prioritization discussions, making technical trade-offs and calculating costs of proposed solutions.- Troubleshoot difficult problems, researching root causes and thoroughly resolving defects.- Participate in an on-call rotation to support mission-critical services.A day in the life
Utility Computing (UC)Work/Life Balance
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

- Experience in automating, deploying, and supporting large-scale infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix
- Experience with CI/CD pipelines build processes
- Current, active US Government Security Clearance of TS/SCI with Polygraph.

- Experience with distributed systems at scale