דרושים Support Technician Ops Tech Solutions Ots - Fixed Field ב-אמזון ב-United States, Seattle

In this role, you will drive data-driven decision making, establish efficient workflows, and manage complex problems with effective risk mitigation strategies. Strong communication skills are crucial, as you will interact with senior leadership and create various forms of documentation including strategic narratives and PR/FAQs. We're looking for someone who can foster an inclusive environment, mentor team members, and drive process improvements while maintaining operational excellence. Success in this position requires balancing tactical needs with strategic goals, making thoughtful trade-offs, and consistently improving team operational metrics. The ideal candidate will have a proven track record of building sustainable, high-performing teams and driving strategic initiatives while maintaining exceptional standards of operational excellence.Key job responsibilities
• Collaborate with internal teams or vendors to execute projects and resolve customer issues.
• Lead continuous improvement efforts.
• Audit the quality of work performed and provide constructive feedback when necessary.
• Participate in hiring, training and development of others.
• High attention to detail and capable of managing multiple priorities simultaneously.
• On-call for high-severity issues outside standard hours.
• Work with the team onsite in our corporate offices Monday-Friday.

- Bachelor's degree
- 5+ years of Information Technology (IT) experience
- 7+ years of IT Leadership experience

Application deadline: Dec 31, 2025In this role, you are able to take a defined set of tasks and execute it on schedule. You identify ineffective processes. You may identify when technical implementations have defects or are not highly available, performant, or maintainable. You understand operational risk and avoid taking unnecessary risks. You identify operational concerns and resolve, mitigate, or escalate the concerns in a timely manner.This is a shift work position. This team works 24/7 operations, and may require you to work some nights and/or weekends.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.About the team
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
- 2+ years of systems administration (Linux or Windows) experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- Experience troubleshooting and debugging technical systems, or experience in technical support
- Current, active US Government Security Clearance of TS/SCI with Polygraph

- Experience with internet fundamentals and cloud computing concepts
- Knowledge of databases, storage and big data concepts
- Experience with AWS core services, Command Console, or command line interface
- Experience with Virtualization (VMware, Xen, Hypervisor)
- Experience with security concepts and best practices
- Experience with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools Experience managing full application stacks from the OS up through custom applications

Our AI acceleration Partner Solutions Architects focus on automating large scale workflows with AI and accelerating partner AI readiness and transformation. In this role, you'll build AI tools/agents and solutions that drive both internal AWS productivity and external partner success. This position directly supports AWS' strategic vision to lead AI/GenAI development alongside our customers and partners. The role offers visibility across APO organization and the opportunity to shape the future of partner AI transformation.Key job responsibilitiesDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 2+ years of design, implementation, or consulting in applications and infrastructures experience
- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience

At the forefront of new deal evaluation, you will work across business and internal/external partner teams to identify and define technical metadata requirements, across software development teams to align on high-level, end-to-end engineering solutions, and across operational teams to ensure that solutions are scalable and durable for launch.Key job responsibilities
As a Sr. Solutions Architect, you will be responsible for building and leading durable programs to scale Live Events including:• Collaborate with business, product, operations, and engineering teams to develop and execute the roadmap for live events.
• Assess partner requirements and technical capabilities to inform business and operational decisions.
• Provide technical expertise to inform integration solutions for complex problems with partners and internal stakeholders.
• Collaborate with internal teams (e.g., launch managers, product managers, marketing) to define how live and on-demand content will be presented to customers on Prime Video.
• Work closely with sports media partners, metadata aggregators, and internal teams to deliver results and continuously improve processes for publishing sports content.
• Plan for future investments needed to support industry standards.
• Establish goals, plans, and related metrics, manage initiatives, and track progress to achieve efficiency and quality improvements.A day in the life
You will define and execute programs to bring new sports leagues to Prime Video, launch and support live events, and drive/manage technical and operational efficiency efforts.

- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3+ years of design, implementation, or consulting in applications and infrastructures experience
- Demonstrated expertise in designing and implementing large-scale systems with high availability and performance requirements; experience with writing functional requirements to create new solutions or refine processes

- 5+ years of infrastructure architecture, database architecture and networking experience
- 5+ years of specific experience in media and entertainment technology, including broadcast systems, streaming platforms, or content management solutions; demonstrated ability to work cross-functionally with engineering, product, business, and operations to deliver online products

You'll bring a proven track record of structuring and closing enterprise-level partnerships, along with deep experience in solution-based selling. Working closely with cross-functional teams, you'll align partnership strategies with product capabilities, ensuring successful integration and adoption of our APIs.
Key job responsibilities
* Initiate, develop, and oversee relationships with our most-strategic internal partners and our executive sponsors.
* Understand the needs of our Selling Partners and influence or grow our technology partners to address those needs.
* Manage complex relationships and business and technical requirements.
* Work with internal and cross functional teams to create and execute on strategic API business plans, inclusive of innovative demand generation, strategic GTM activities, and co-marketing campaigns,
* Drive results through business reviews to manage progress against a business plan.
* Implement programmatic mechanisms with key internal stakeholders that will allow us to operate at scale.

- 5+ years of developing, negotiating and executing business agreements experience
- 5+ years of professional or military experience
- Bachelor's degree
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

As a part of our team, you will bring deep expertise in Generative AI and quantitative modeling (forecasting, recommender systems, reinforcement learning, causal inferencing or generative artificial intelligence) to build and refine models that can be implemented in production. You will contribute to chart new courses with our ad sales support technologies, and you have the communication skills necessary to explain complex technical approaches to a variety of stakeholders and customers. You will be part of a team of fellow scientists and engineers taking on iterative approaches to tackle big, long-term problems.Key job responsibilities- Run regular A/B experiments, gather data, and perform statistical analysis
- Work closely with software engineers to deliver end-to-end solutions into production
- Improve the scalability, efficiency and automation of large-scale data analytics, model training, deployment and serving

- 3+ years of building models for business application experience
- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience
- Experience in patents or publications at top-tier peer-reviewed conferences or journals
- Experience programming in Java, C++, Python or related language
- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing

- Experience using Unix/Linux
- Experience in professional software development

We're looking for an FEE who is self-driven, scrappy, autonomous (can unblock themselves), demonstrated curiosity and AI experimentation, and are excited about spending most of their time writing code.We're prioritizing experience with:
- 5+ years building production web applications using a TypeScript-based framework (React preferred)
- Expertise in modern frontend architecture patterns, state management, and component-based design
- Experience with design system implementation and component libraries (Cloudscape experience highly preferred)
- Understanding of real-time data flows, streaming APIs, and dynamic content rendering
- Experience with performance optimization for high-frequency UI updates and complex state changes
- Knowledge of accessibility standards and internationalization best practices
- AWS service launch / production operational experience desired.Key job responsibilities
You will be expected to influence technical design and product direction, but spend most of your time writing codeAbout the team
Why AWSDiverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life BalanceInclusive Team CultureMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of non-internship professional front end, web or mobile software development using JavaScript, HTML and CSS experience
- 5+ years of front-end developer creating prototypes or wire-frames for enterprise web applications or workflows experience
- Experience developing with MVC/MVM frameworks (e.g. React.JS, AngularJS, Vue)

- Knowledge of web services technologies such as SOAP, HTTP, WSDL, XSD, and REST
- Experience in a broad range of software design approaches and common UX patterns.