דרושים Support Engineer Ots ב-אמזון ב-United States, Aurora

Application deadline: Dec 22, 2025About OTSAbout The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
Key job responsibilities
- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
- Ensuring infrastructure networking and computing systems remain available during production hours.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Managing local technical projects.
- Maintaining or creating policies, procedures, and processes.
- Identifying root-causes of operational issues and process inefficiencies.

- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma
- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.

- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment

Application deadline: Jan 6, 2026
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.
Key job responsibilities
- Clearly communicate project status and blockers to leadership and project management.
- Perform device build and cabling validation activities.
- Manage cabling vendor activities and performing quality assurance activities.
- Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low-level application interaction. Deliver simple, sustainable and repeatable solutions and processes.- Travel within geographical work area is required, up to 40% travel outside traditional work area may be required possibly including international travel and experience with small project scopes and ambiguous details within a relevant work environmentA day in the life
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Experience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies
- Knowledge of data center infrastructure design, operations, or delivery
- Current, active US Government Security Clearance of TS/SCI with Polygraph
- 3-5+ years of mid-level and/or enterprise experience as a technician or engineer; or an equivalent combination of education and experience

- CCNA or equivalent level networking certification
- Bachelor's degree or above in Computer Science, Computer Engineering, Information Management, Information Systems, or other related discipline
- Knowledge of IP networking fundamentals such as BGP, OSPF and other R&S technologies
- Knowledge of network cabling, optic types, and test equipment

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.Key job responsibilities
- Clearly communicate project status and blockers to leadership and project management.
- Perform device build and cabling validation activities.
- Manage cabling vendor activities and performing quality assurance activities.
- Support Network Engineering deployment activities during scheduled change management windows.- Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction
- Deliver simple, sustainable and repeatable solutions and processes.
- Manage work and priorities through ticketing system and workflow
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Current, active US Government Security Clearance of TS/SCI with Polygraph
- 3+ years experience as a technician or engineer installing and/or troubleshooting network cabling and hardware in a data center environment; or an equivalent combination of higher education and tech related experience.
- Experience with small to medium, complex project scopes and ambiguous details within work environment

- BS in Information Systems or Computer Science and/or certifications to include CCNA or JNCIA and/or BICSI Level II or greater
- Understanding of infrastructure technologies, including Routers, Switches, Load Balancers and Firewalls
- Knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR.
- General comprehension of the various components and sub-components of data center infrastructure

About OpsTech IT
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
Key job responsibilities- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- High School Diploma or equivalent.
- Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation.

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

About OpsTech IT
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
Key job responsibilities- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation.

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.Key job responsibilities
- Clearly communicate project status and blockers to leadership and project management.
- Perform device build and cabling validation activities.
- Manage cabling vendor activities and performing quality assurance activities.
- Support Network Engineering deployment activities during scheduled change management windows.- Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction
- Deliver simple, sustainable and repeatable solutions and processes.
- Manage work and priorities through ticketing system and workflow
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Current, active US Government Security Clearance of TS/SCI with Polygraph
- 3+ years experience as a technician or engineer installing and/or troubleshooting network cabling and hardware in a data center environment; or an equivalent combination of higher education and tech related experience.
- Experience with small to medium, complex project scopes and ambiguous details within work environment

- BS in Information Systems or Computer Science and/or certifications to include CCNA or JNCIA and/or BICSI Level II or greater
- Understanding of infrastructure technologies, including Routers, Switches, Load Balancers and Firewalls
- Knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR.
- General comprehension of the various components and sub-components of data center infrastructure

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.Key job responsibilities
- Clearly communicate project status and blockers to leadership and project management.
- Perform device build and cabling validation activities.
- Manage cabling vendor activities and performing quality assurance activities.
- Support Network Engineering deployment activities during scheduled change management windows.- Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction
- Deliver simple, sustainable and repeatable solutions and processes.
- Manage work and priorities through ticketing system and workflow
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Current, active US Government Security Clearance of TS/SCI with Polygraph
- 3+ years experience as a technician or engineer installing and/or troubleshooting network cabling and hardware in a data center environment; or an equivalent combination of higher education and tech related experience.
- Experience with small to medium, complex project scopes and ambiguous details within work environment

- BS in Information Systems or Computer Science and/or certifications to include CCNA or JNCIA and/or BICSI Level II or greater
- Understanding of infrastructure technologies, including Routers, Switches, Load Balancers and Firewalls
- Knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR.
- General comprehension of the various components and sub-components of data center infrastructure