דרושים Cloud Support Engineer ב-אמזון ב-בריטניה

A day in the life
In this role, you will:
- Design and implement audio/video pipelines and board support packages for next-generation SoCs
- Work on secure boot implementations and hardware abstraction layers- Contribute to reference applications that demonstrate SDK capabilities
- Focus on creating maintainable, well-tested code that enables rapid product development

- - Proficiency in C/C++ firmware development with constrained resources (MIPS, RAM, FLASH, I/O)
- - Experience with embedded CPU architecture
- - Use of security technologies and protocols
- - Real-time, multi-threaded experience with Linux and/or RTOS
- including external libraries in C applications
- - Working in a development environment including editing, make, and source control
- - Reading schematics and using hardware lab equipment such as scopes, logic analyzers, etc.
- - Active participant in bringing at least one successful product to market.
- - Bachelor’s degree in a STEM field

- Audio/Video codec knowledge
- Experience with camera image processing
- Embedded Linux (uBoot, Kernel, Driver)
- Bare metal, assembly, BSP, POST, RTOS
- Experience with Wireless (WiFi, Bluetooth, Zigbee, sub-GHz) stacks

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.A unique opportunity to join AWS as a Data Centre Technician. You will become the primary resolver for your support team, and gain troubleshooting skills on one or more operating systems. You will be able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey Standard Operation Procedures (SOPs) to junior staff. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. You understand all aspects of the equipment you support.Regular work schedule is Monday to Friday, with participation in an on-call rotation and requirement to provide shift coverage during emergencies. This may include responding to after-hours calls, working outside regular business hours, 12-hour shifts, or rotating shifts to ensure operational coverage during critical situations. Travel may be required up to 10% of the time.Responsibilities:Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs)
Perform root cause analysis of equipment failures
Ensure all safety procedures are adhered to while performing work
Respond to off hour emergency calls per on call rotation for any one of the region’s sites
Fully comply with all physical security procedures and policies.
Must be commutable to the Thames Valley Region.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Key job responsibilities
You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels

Data Centres are 24/7 environments. All interested candidates must be willing to work rotating shifts (day/night) as well as weekends. Data Centre Technicians are also required to wear a pager for communication, information, emergency, and on-call situations.
3+ year of Computer Hardware experience
3+ years of Computer Networking experience

Associate’s degree or higher in IT-related field applicable certifications or/and equivalent professional or military experience. Networking experience with CCNA and/or Network+ certifications. Experience with CISCO, Juniper and other commodity networking devices
Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment)
All candidates must possess a valid driver's license, their own vehicle, and will need to pass a driving record check to operate company vehicles. Travel between sites/locations during the workday may occur.

Key job responsibilities
In addition to a strong understanding of security technologies, tool development, offensive and defensive security tactics, and ideally some experience with distributed systems, you’ll need a number of other qualities to be successful in this role. The team has a mix of experience levels, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior engineers, data scientists, and managers truly enjoy mentoring junior engineers, data scientists, and engineers from non-traditional backgrounds through one-on-one mentoring and thorough, but kind, code reviews.You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levelsAbout the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Extensive experience performing security investigations, penetration testing, and/or incident response in the context of large organisations
- In-depth understanding of security threats, hands-on experience detecting and defending from cyber attacks, and experience using big data analytics and orchestration to address security challenges. Ability to develop code with at least one modern language such as Java, Go, TypeScript, Python, Rust and security code review
- Demonstrated technical leadership in security (e.g., tech lead, developed security architecture for a product or system, led technical component of security project, etc.) Experience leading and coaching junior security engineers to improve their skills and effectiveness

Top reasons to join our team:
• Be a catalyst to deliver a truly disruptive products that are growing rapidly
• Define, build, own, and run a service in high growth environment
• Solve unique and first-order problems at massive-scale across many AWS Services
• Learn how to build and operate distributed systems at massive scale
• Build and influence the tools and utilities that are part of the AWS fleet running our internal servicesKey job responsibilities
You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels
Diverse Experiences:
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth:
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance:

- Working knowledge of Linux system administration and good troubleshooting skills at all levels, from application to network to host
- Experience of systems automation using BASH, Python, Perl, etc
- Experience of network fundamentals (DNS, DHCP, TCP/IP, routing, switching, HTTP)

- Exposure to cloud computing concepts and design considerations
- Knowledge of configuration management systems, such as: Puppet, Chef, Ansible, or related systems

This highly visible, cross-functional role will require effective collaboration and efficient communication with multiple teams (Product, Tech, Program, Finance, Legal, SMEs, Local Ops, GP, etc.) and global stakeholders. The right candidate is proactive in understanding and communicating critical business needs, and knows how those translate into solutions. This person must have experience building long-term, strategic relationships, and becoming influential partners. This position requires heavy verbal and written communication on status, risks and our sourcing pipeline.To be successful in this role you will need to be able to influence and work with senior leaders across multiple organizations and geographies. You will work with organizations such as Worldwide (WW) Engineering and Design, WW Tech SME, Last Mile Delivery and Tech as well as Operations to innovate at scale and drive the development roadmap.Key job responsibilities
• Lead and coordinate design and innovation efforts to develop optimal solutions for the delivery station network through equipment specification, material flow, process design, site layout, and intellectual property considerations.
•Track existing and set up new metrics as required to validate vendor and team performance
•Report on performance in weekly and monthly forums with partner teams and senior leadership
• Set measurable targets that align with the overall goals of the organization
•Comprehend the technical requirements of our internal customers and become an expert in field
•Influencer: Innovative pioneer with the ability to identify opportunities and influence organizations to gain support and overcome resistance with data and persuasion.
•Significant experience overseeing partner teams through good judgment, making and data.
•Doer: Ability to successfully deliver end-to-end technology and vendor operations projects, working through the many obstacles along the way
•Communicator: Ability to present to senior leadership, communicate expectations and requirements equally well with business and technology teams, and capacity to write well-reasoned and data-oriented proposals, performing your own data examination as necessary
•Problem Solver: Ability to utilize exceptional problem-solving skills to work through difficult tasks

- Bachelor's degree
- Experience and strong technical background in relevant fields of automated or non-automated material handling equipment
- Work flexible schedule including weekends, nights, and holidays

As an Amazon Field Engineer, you will provide full life-cycle support to AWS Data Centers from design inception through site improvement and maintenance. You will be the ‘go to’ engineering resource for your region when technical advice is needed, and will use your subject matter expertise and engage with diverse teams to:
• Perform design and equipment submittal review for new Data Centers in your region.
• Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures.
• Directly support operational issues with ad-hoc training, complex operating procedure reviews, including critical equipment, and event support.
• Own the conceptual design for existing data center upgrades and design-solutions, which add capacity, improve availability, increase efficiency and sustainability.
• Interface with internal data center operations team, data center design engineering team, server hardware team, environmental health and safety team to promote standards that maintain consistency and reliability in services delivered.
• Develop innovative solutions for AWS’s data centers.
• Work on concurrent projects, sometimes in multiple geographical regions.
• Initiate and lead engineering audits including on-site visits within Amazon’s data centers. Produce reports outlining risks with recommended mitigations and remediations.
• Act as resident engineer during new construction projects. Support construction, commissioning, and turnover.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesOur Field Engineers:
• Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty/ambiguity.
• Are detail and data oriented.
• Have experience solving problems with engineered solutions.
• Have experience managing engineering projects and consultants.
• Build trust and relationships with different stakeholders (e.g., Operations, Controls, Construction, Design, Commissioning, Product Managers, Technical Program Managers, ).
• Are adaptable and inclined to get into the fieldA day in the life
Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.If you meet these qualifications, exude passion, and enjoy the challenge of innovative projects at hyper-scale, this job is for you!
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life Balance
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor’s Degree in Mechanical Engineering or 6+ cumulative years of experience with industrial or commercial engineering in Mission Critical facilities including but not limited to: data centers, power generation, oil/gas facilities. (Experienced Engineer)

- Experience using a variety of web based and other software tools for calculation and data processing. Direct experience with the design, construction, operation, or maintenance of mission critical facilities, especially data centers.
- Experience as resident engineer or hands-on (in the field) design consultant or owner’s engineer. Knowledge of building codes and regulations for your region. Experience reading, interpreting, and creating construction drawings, specifications, and submittal documents
- Ability to carry design concepts through exploration, development, and into deployment/mass production. Basic understanding of both mechanical and/or electrical equipment/design related to data centers (Including but not limited to: uninterruptable power sources, diesel generators, electrical switchgear, power distribution units, variable frequency drives, automatic/static transfer switches, chillers [air-cooled and water-cooled], pumps, cooling towers, heat exchangers, CRAHs, fans, air economizers, water treatment, etc...)
- EPMS/SCADA/BMS Controls system experience (software and/or hardware). Chilled Water System experience. Liquid Cooling Experience

IT Support Apprentice – Empower Innovation Through TechnologyAs an IT Support Apprentice, you’ll work with innovative technology to ensure our business runs efficiently by executing technical procedures and providing high-quality first and second-line support. You’ll resolve hardware, operating system, and software issues while supporting the IT and telecommunications infrastructure that keeps our fulfilment network connected.Working alongside experienced IT professionals, you’ll gain practical experience across a range of systems while building your technical knowledge through the Level 3 Information Communications Technician Apprenticeship.What You’ll Do
- Provide first and second-line technical support to internal users
- Install, configure, and maintain IT hardware and software
- Use diagnostic tools to troubleshoot and resolve network or system issues
- Monitor performance, apply security updates, and manage IT assets- Contribute to improvement and automation projects that enhance efficiencyYou’ll develop core skills in service management, networking, cloud services, operating systems, and cybersecurity, building a strong understanding of the technologies that underpin modern information systems.Who We’re Looking ForWe welcome individuals from all backgrounds who are curious about technology and enjoy solving problems. You’ll succeed in this role if you:
- Have strong analytical and problem-solving skills- Are proactive, organised, and attentive to detail- No previous IT experience is required - just enthusiasm, a growth mindset, and a willingness to learnYour DevelopmentAt Amazon, it’s in our nature to learn and be curious. You’ll learn by doing, supported by world-class coaching, mentoring, and structured training.Key job responsibilities
Technical Support and Troubleshooting
- Respond to and resolve IT issues promptly, maintaining high service standards.
- Apply systematic diagnostic techniques to identify and fix technical faults.
- Escalate complex issues appropriately while maintaining ownership and communication.Maintenance and Configuration
- Install and configure computers, networks, and applications.
- Manage end-user devices using automated deployment and management tools.
- Perform proactive maintenance to ensure system stability and minimise downtime.Security and Compliance
- Monitor system performance and apply security measures to protect against cyber threats.
- Follow IT policies and data protection protocols to maintain compliance and safety.Continuous Improvement
- Support the implementation of new technologies and site upgrades.
- Identify opportunities to simplify processes and improve efficiency.
- Keep your technical knowledge up to date through continuous learning.A day in the life
A day in the life
- Interpreting and prioritising internal or external customer requirements, providing remote or in-person support to resolve their issues issues related to IT infrastructure, end-user devices and applications
- Maintaining end user devices and assets using automated procedures and workflows to install, configure, and decommission as required.
- Applying appropriate tools and techniques to diagnose and rectify faults, maintaining detailed documentation and escalating complex problems as needed
- Installing and configuring computer systems, performing software upgrades, and maintaining network environments
- Providing proactive maintenance to maximise the availability of all IT equipment
- Monitoring system performance and usage, applying necessary security measures to protect against cyber threats
- Establishing and deploying digital communication or telecommunications systems, using diagnostic equipment and tools as required
- Communicating effectively with stakeholders at all levels, keeping them informed of progress and managing escalations
- Implementing projects and delivering innovations together with other IT colleagues
- Maintaining a safe and secure working environment, adhering to health and safety protocols
- Continuously developing your professional skills and knowledge to stay abreast of industry trends and technological advancements

- To qualify for this programme, you must:
- Be 18 years or over before the start date (August 2026)
- Have the right to live and work in England (if you are on a visa, this needs to enable you to legally work and reside in England for the entire duration of the programme until February 2028).
- Have lived in the UK or in the European Economic Area (EEA) for the last 3 years
- Be a resident of the UK for the entire duration of the programme
- Not be registered to study on a UK government funded course ending July 2026 or later
- A minimum of 3 GCSEs (or equivalent) at grades 4 or above (A-C) in any subject
- GCSE English and Maths (or equivalent qualifications) at grades 3 or above (D or above)
- Please note, if you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: https://www.enic.org.uk/
- Previous qualifications will be reviewed for funding eligibility and offers are subject to funding approval
- PLEASE NOTE: This position is an 18- month fixed-term contract. You must NOT already have a qualification in a similar subject at the same or higher level than this apprenticeship
- This Apprenticeship assumes the candidate has little or no knowledge/experience of the occupation and is NOT suitable for candidates who already have a similar or higher-level qualification in the same or similar subject of the apprenticeship.