דרושים Customer Practice Manager Professional Services ב-אמזון ב-Mexico, Mexico City

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
Key job responsibilities
As an experienced technology professional, you will be responsible for:- Providing technical guidance and implementation support throughout project delivery, with a focus on using AWS AI/ML services
- Collaborating with customer stakeholders to gather requirements and propose effective model training, building, and deployment strategies- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
About AWS:
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 8+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
- 5+ years of experience hosting and deploying GenAI/ML solutions (e.g., for data pre-processing, training, deep learning, fine tuning, and inferences) or/and Data Science Experience
- 8+ years of coding, data querying languages (e.g. SQL), scripting languages (e.g. Python)

Key job responsibilities
- Design and develop scalable web applications and services using modern technologies- Implement robust, efficient code with a focus on performance and reliability
- Conduct comprehensive code and design reviews to maintain high-quality standards
- Contribute to architectural decisions that shape future platform capabilitiesA day in the life

- 3+ years of professional software development experience
- 2+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language, or experience programming with at least one modern language such as Java, C++, or C# including object-oriented design
- Experience with object-oriented design

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Key job responsibilities
- Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
- Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
- Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)
- Perform rack installs and rack decommissioning within internal SLA
- Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
- Technical writing to support change management program
- Monitor daily work requests and manage to resolution, and execute projects from conception to completion
- On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislationPhysical Requirements:- Regularly lift and/or move up to 39 pounds independently
- Participate in group lifts for 40+ pounds
- Maintain balance and perform construction tasks while on a ladder
- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position
- Work in an environment requiring provided ear protectionA day in the life
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- High school or equivalent diploma
- Technical (Military/Trade School) training or 1+ years of electrical or mechanical, HVAC, fire system experience in a mission-critical infrastructure or equivalent experience in a relevant industry (for example: electrical or mechanical) 1+ years of electrical or mechanical experience
- 1+ years’ experience with Microsoft Office products (including Excel, Word and PowerPoint)

- 2+ years of data center engineering experience

In this role, you'll be responsible for creating and leading the solution design to address customer business outcomes (CBO). Operating as the conduit between ProServe Account Executives and our Shared Delivery Teams (SDT), you’ll ensure proposed solutions are realistic, achievable, and optimize ProServe and/or our partners to maximize CBOs. As a Sr. PCA you are a trusted advisor to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions to address customer challenges. As a technical SME, you will share knowledge within the organization, through mentoring, training, creation of reusable artifacts and process improvements.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
• Designing complex, scalable, and secure AWS solutions to deliver customer business outcomes (CBOs)
• Providing technical guidance and best practices during pre-sales and implementation phases
• Collaborating with Account Managers and Shared Delivery Teams to ensure proposed solutions are realistic and achievable
• Acting as a trusted advisor to customers on industry trends and emerging technologies
• Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
This is a customer facing role. You will be required to travel to client locations and deliver professional services when needed.
About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of experience in cloud architecture, designing and implementing cloud solutions
- 5+ years of experience in enterprise architecture, design and technical domain
- Experience in external or internal customer facing, complex and large scale project management
- Experience in consulting/service sales, business development and technical Pre-sales experience
- Bachelor's degree, or experience as technical specialist in design and architecture

- Deep understanding of AWS services across compute, storage, networking, security, databases, machine learning, and serverless technologies
- Expertise in performance optimization and cost management for cloud environments
- Ability to manage multiple projects and priorities in a fast-paced environment
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred

Key Responsibilities:- Lead the execution and completion of all key projects, ensuring high standards of quality and timeliness. Drive the architecture, design, implementation, and operational support of critical tools and services that align with our mission. Evaluate complex business and technical requirements, communicating inherent risks and solutions to both technical and non-technical stakeholders.Qualifications:
- Excellent communication and leadership skills.
- Experience in managing large-scale technical projects from concept to delivery.Key job responsibilities
- Risk Assessment: Evaluate complex business and technical requirements, communicating inherent risks and solutions to both technical and non-technical stakeholders.- Standards and Processes: Establish high standards for processes and execution in all projects to ensure quality and efficiency.

- 3+ years of engineering team management experience
- 7+ years of engineering experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Key job responsibilities:
- Be responsible for manual and automated testing of features across various platforms including web and mobile.
- Own the planning, development and execution of test plans and test cases.
- Review user interfaces for conformity and functionality.
- Help develop, improve, and employ testing strategies and techniques.
- Find, isolate, document, regress, and track bugs through resolution.
- Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process.
- Work with Software Development Engineers (SDE) to understand the overall technical architecture and how each feature is implemented.

- 4+ years of quality assurance engineering experience
- Experience in automation testing
- Experience in manual testing
- Experience as QA lead on medium to large sized projects

- Experience with at least one automated test framework like Selenium or Appium
- Experience in gathering test requirements to create detailed test plans and defining quality metrics to measure product quality

The position requires an individual who can work autonomously in a fast paced, demanding and often ambiguous environment. Additionally, since this position involves working with multiple stakeholders around the world in a fast-growing opportunity, we need someone with strong stakeholder management capabilities and ownership with great bias for action in getting things done themselves. In this role, you will be a true entrepreneur and manage all aspects of your business on a daily basis.Key job responsibilities
• You will be responsible for identifying and building relationships with key decision-makers within internal stakeholders and cross- functional teams to create and present compelling Amazon solutions that meet and exceed customer requirements.
• Assist internal partners to drive change, remove roadblocks and close business.
• In charge of designing and executing scalable methodologies to improve business metrics
• Act as Subject Matter Expert (SME) for our global inventory transfer products, helping internal stakeholders to develop requirements and build products that enable incremental selection for international customers.
• Advocating for supplier experience improvements through scalable solutions.
• Test new product launches and provide flexible solutions capable of scaling across various business models/supply chain arcs, and country regulatory regimes.
• Own the P&L for multiple categories, hitting top and bottom line targets
• Lead a cross-functional team, including Marketing, In-Stock, Vendor Managers, Operations and Amazon Advertising, to drive superior program results.
•Continuously audit to improve the customer experience and business performance
Work Life BalanceWe believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career Growth

- Knowledge of Microsoft Access or SQL
- 7+ years of account management, project or program management or buying experience
- Experience using data to influence business decisions
- Experience driving internal cross-team collaboration
- Bachelor's degree, or certificate of completion of studies required and at least 8+ years of professional background.
- Fluent in both, English and Spanish