דרושים Content Specialist Asci Variable Hc ב-אמזון ב-India, Bengaluru

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
2. Providing technical guidance and troubleshooting support throughout project delivery
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies
4. Acting as a trusted advisor to customers on industry trends and emerging technologies
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About AWSDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor’s degree required
- 10+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc.
- Hands-on technical practitioner and individual contributor
- Hands-on experience working on the design, development and deployment of contact center solutions at scale

- Computer Science, Information Systems, or Engineering background preferred; Master’s degree desired
- 10+ years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment, particularly building application integration capabilities for CRM/ WFM platforms
- Professional Services or Consulting experience in highly-visible customer-facing roles
- Familiarity with Amazon Connect capabilities, benefits, and required deployment skills
- Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure.
- Enterprise call center / telecomm implementation and operations experience
- Experience implementing and optimizing AI-powered customer service solutions
- Experience with AI/ML technologies in contact center applications, including Natural Language Understanding (NLU), Natural Language Processing (NLP), prompt engineering, large language model implementation, chatbot development and optimization, and AI/ML model training and fine-tuning
- Serverless development experience including complex integrations with Amazon Lex, Lambda, Kinesis, Dynamo DB, Bedrock and 3rd party AI services
- Software Development / DevOps experience with integrating contact center platforms, CRMs, and WFMs
- Use of AWS services in distributed environments with Microsoft, IBM, Citrix, VMware, Oracle, HP, etc.
- Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations
- Responsibility for designing, implementing and operating contact centers or telecommunication infrastructures within an enterprise environment
- AWS Certified Machine Learning Engineer – Associate, AWS Certified Machine Learning - Specialty and/or AWS Certified AI Practitioner

Key job responsibilities
Build and maintain technical trusted advisor relationships with influential technical decision makers for the successful adoption and deployment of AWS Gen AI servicesArchitect solutions leveraging AWS Gen AI services, working with our customers to deeply understand their business needs and to design a technical solution that takes best advantage of the AWS Cloud platform and Gen AI Services.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Deep experience in design/implementation/consulting experience of Machine Learning/AI/Deep Learning/Gen AI solutions
- Strong understanding and experience in the field of AI and related technologies, including deep learning and overall machine learning concepts. Deep experience developing AI models in real-world environments.
- Strong understanding of Gen AI technologies. Having worked with both structured and unstructured data in the past to gain effective insights.
- Solid grounding in statistics, probability theory, data modelling, machine learning algorithms and software development techniques and languages used to implement analytics solutions

Key job responsibilities
• Lead and oversee the execution of content audits, adhering to established processes, guidelines, and Standard Operating Procedures (SOPs), while ensuring utmost accuracy and efficiency.
• Demonstrate exceptional judgment and decision-making skills during content audits, even in situations with ambiguous or incomplete information
• Exercise your editorial expertise to approve or disapprove audit entries based on pre-defined guidelines, providing well-reasoned explanations for each decision.
• Effectively communicate audit results to relevant stakeholders within the organization, offering insights and recommendations for continuous improvement
• Create appealing high-quality textual content for Amazon products which will enhance customer’s e-commerce buying experience
• Develop new or curate existing custom prompts/instructions to improve the quality of system outputs
• Analyze system generated outputs and use existing feedback loop to fine tune the instructions which helps improve precision and recall of system generated outputs
• Utilize sources to validate and enrich catalog data, ensuring its reliability and relevance to customers.
• Effectively communicate audit results to relevant stakeholders within the organization, offering insights and recommendations for continuous improvement.
• Browse the Amazon site and use search techniques to locate specific products internally and externally
• Analyze available data and leverage your experience to identify emerging trends and patterns, contributing valuable insights to strategic decision-making
• Ability to produce executive metrics and make recommendations for process and systems improvement
• Demonstrates mastery of Seller Support operations and tools
• Scope and recommend new improvements in audit activities
• Demonstrates effective communication, composure, and professional attitude
• Proactively serves as a technical resource and mentor for other associates

- 1+ years of program or project management experience
- Experience using data to influence business decisions
- Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
- Bachelor degree in the field of Engineering, Science, Arts or Literature with 1 to 2 years of working experience in textual content management processes or similar fields
- Proficiency in American English with demonstrated language skills in verbal, writing, reading, and comprehension
- Strong working knowledge of basic computer business applications such as MS Word, MS Excel, Outlook;
- Familiarity with online retail (e-commerce) and Internet search industries and manages queues to ensure SLA compliance.
- Continuously reviews and reports current state of team’s workflow. Facilitating and coordinating proactive improvements in process and platform enhancement projects including successfully completing approved special projects as assigned.
- Willingness to work with sensitive issues, including but not limited to: - Adult Content - Religious and philosophically sensitive issues - Alcohol, tobacco, weapons and other potentially offensive products

- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
- Experience in managing critical operational processes, with SLA responsibility

Key job responsibilities
1.Lead GTM to orchestrate sales motions for sales, marketing, partner, product, training, and professional services teams to accelerate adoption of Data & AI Services.
2.Leverage your deep domain expertise to create best in class field enablement and sales strategy.4.Bring market signals back to product teams to drive innovation on AWS product roadmaps.
5.Own reporting and planning cadences to AWS executives on GTM plan execution.
6.Demonstrate thought leadership and be able to credibly represent AWS at industry events, conferences, symposiums,etc.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSWork/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-
rounded professional.

- 6+ years of developing, negotiating and executing business agreements experience
- 6+ years of professional or military experience
- Bachelor's degree
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

- 1+ years of quality assurance engineering experience
- Experience in manual testing
- Experience in automation testing
- Experience in UI and API automation testing (Selenium/SOAPUI)

- Experience in API & Mobile testing
- Experience designing and planning test conditions, test scripts, and test data sets to ensure appropriate and adequate coverage and control

Key job responsibilities
As a Lead Data Specialist, ML Data Ops, you will be responsible for meeting operational and business goals overlooking about 30-40 associates, having expertise in one or more processes/functions and proficient in English. You will also be a driving initiative across sites for process improvements, SoP and guidelines formulation, diving deep to provide data insights as and when required. Your key responsibilities will include (but not limited to) the below:Some of the key result areas include, but not limited to:
- Experience in managing process and operational escalations
- Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps
- Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes
- Ability to perform deep dive in the process and come up with process improvement solutions through automation

- A Bachelor’s Degree and relevant experience of 2+ years as a subject matter expert or similar.
- Intermediate knowledge and hands on experience with MS Excel
- Excellent communication (written & oral) skills with the ability to curate responses for LLM development
- Experience in analytical, problem-solving, and critical-thinking skills
- Comfortable working in a fast paced, highly collaborative, dynamic work environment
- Willingness to support several projects at one time, and to accept re-prioritization as necessary
- Demonstrated leadership with a bias towards action and ownership with strong organizational skills

- Experience with Artificial Intelligence interaction, such as prompt generation and open AI's

Key job responsibilities
As a Lead Data Specialist, ML Data Ops, you will be responsible for meeting operational and business goals overlooking about 30-40 associates, having expertise in one or more processes/functions. You will also be a driving initiative across sites for process improvements, SoP and guidelines formulation, diving deep to provide data insights as and when required. Your key responsibilities will include (but not limited to) the below:* Data Analysis: Conduct in-depth analysis of data to identify patterns, problems, root causes, and potential solutions, leveraging analytical tools and techniques.* Escalation Management: Manage escalations by analyzing data, identifying trends and gaps, and reporting key metrics to facilitate informed decision-making and resolution.
* Process Improvement: Review standard operating procedures (SOPs), processes, and tools to proactively identify areas for improvement, striving to enhance quality metrics and operational efficiency.
* Continuous Improvement: Drive continuous improvement initiatives, actively contributing to the Correction of Error (COE) process by documenting data curation and annotation issues and suggesting improvements.
* Leadership Support: Participate in business reviews with mid-level and senior leadership, providing valuable insights and support to drive strategic objectives.
* Process Onboarding: Participate in the onboarding of new processes or experiments, ensuring comprehensive documentation and smooth integration into existing workflows.
* Launch Plan Development: Develop robust launch plans for new team members and oversee progress tracking through the administration of launch plans, ensuring seamless integration and productivity.
* Training and Coaching: Coach new hires on process tasks and provide feedback to the training team for the customization of training modules, facilitating skill development and performance improvement.* Quality Assurance: Perform quality checks on annotated data with a high level of precision, adhering to annotation guidelines and maintaining data integrity and accuracy.
* Sensitive Data Handling: Demonstrate willingness to work with sensitive data, including adult content, religious, and other sensitive issues, adhering to privacy and confidentiality protocols.

- A Bachelor’s Degree and relevant experience of 2+ years as a subject matter expert or similar.
- Intermediate knowledge and hands on experience with MS Excel
- Strong written & spoken communication skills.
- Strong attention to detail and the ability to successfully manage multiple competing priorities simultaneously

- Knowledge of SQL, Python scripting and Machine learning
- Understanding of quality related concepts & tools such as 5Ys, 7 QC, F.M.E.A.
- Experience in e-commerce and online retail
- Certified Six Sigma Green Belt