דרושים Global Field Operations Engineer Emea Gfo Eng Team ב-אמזון ב-Greece, Athens

Role is based out of Athens, Greece; responsibilities will cover segments and regions across the Europe Central area.Key job responsibilities
- As Specialist Solution Architect for Analytics, you will be responsible for supporting adoption and utilization of AWS Analytics services for high propensity focus customers in Europe Central.
- You will gather customer and industry needs and partner with AWS product teams to innovate, develop, and deliver AWS solutions.
- Specialist Solution Architects are technically savvy resources (L400+) responsible for helping customer to adopt AWS services, remove blockers for service adoption, influencing the AWS product roadmap, and driving usage of your AWS service(s).- You will work on thought leadership and reusable assets and demos to help customers adopt AWS services.A day in the life

Candidates who are successful will be required to work on a rotational schedule.The successful IT Support Technician will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support. This position is Remote by design, and this can change as per business requirements. You will be required to live commuting distance from Cape town to attend regular meeting.Key job responsibilities
- Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.
- Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
- Manage a case count between 15-25 tickets.
- Manage concurrent support conversation.
- Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.
- Assists with activities to triage and escalate any system or network outage to reduce downtime.

- Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
- Experience troubleshooting integrated and interdependent computer systems
- Experience with network troubleshooting and support
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

*Please note that this role will require up to 60% travel around the EMEA area*You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities-Assist in performing root cause analysis for operational issues.
-Perform periodic on site reviews and audits of operations, electrical, and mechanical systems
-Supervise the design and implementation of retrofits of existing facilities
-Qualify new sites for new deployments
-Drive operational excellence in all data center sites
-Perform first level trouble-shooting for facility and rack level events.
-Approval of all CMs (Change Management Tasks) to enable changes and maintenance at sites.
-Attending weekly calls with both TPMs and CAD designers, designing and retrofitting new and existing cages within our EMEA edge space.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor’s degree in Electrical / Mechanical Engineering or equivalent depending on where you received your qualification.
- Have a strong working knowledge and experience of the purpose and infrastructure of a Data Center. In-depth knowledge of UPS, backup generator systems and generic mechanical-room infrastructure such as chillers, Cooler Units, and fan controls

- Experience in operations and on-call support for Data Center facilities or Mission Critical Plants/Production facilities;
- Project Management experience