דרושים ב-Amazon ב-Costa Rica

*This role is full on site and DOES NOT offer remote option.**Please note for this role requires an advanced proficiency (C1) level in both English and Portuguese*Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations.When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions.Through regular side-by-side sessions, they identify opportunities for workflow enhancement and quality improvements.They consistently evaluate quality tools, suggesting refinements to enhance effectiveness, while simultaneously maintaining and updating process documentation to ensure standardization and clarity across all workflows.This comprehensive approach ensures quality remains at the forefront of our operational excellence.Key job responsibilities
Key job responsibilities
* Define and implement quality metrics for established workflows
* Create prescriptive actions for quality issues
* Partner with customers, operations and internal support teams to optimize workflow quality
* Conduct side-by-sides to identify opportunities for workflow enhancement and quality improvements
* Analyze data trends and develop solutions
* Monitor quality performance and coach operations teams
* Create and maintain quality metrics reports
* Handle customer escalations and recommendations
* Evaluate and suggest improvements for quality tools
* Support process documentation and implementation

* Advance C1 English and Portuguese proficiency
* Intermediate Excel skills (VLOOKUPS, PIVOTS, formulas)
* Experience in data analysis
* Strong process expertise in data services
* Experience in coaching and process improvement
* Experience working cross functionally with tech and non-tech teams
* Experience in defining and implementing process improvement initiatives using data and metrics
* Strong analytical and problem-solving skills
* Excellence in written and verbal communication
* Demonstrated ability to influence without authority
* Ability to work in ambiguous environments

* Experience with speech or language data preferred
* Project management and process improvements experience
* Experience in driving end to end delivery, and communicating results to senior leadership
* Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
* Knowledge of Lean, Six Sigma, or other quality improvement methodologies. Project management certification (PMP, CAPM, or equivalent)

The Business Intelligence Engineer I will be responsible for designing, developing, and implementing end-to-end automation solutions using programming languages. This role will focus on streamlining and optimizing business intelligence and data reporting processes through the creation of reusable, scalable automation pipelines. The BI Engineer I will collaborate closely with BIE's, PMs, managers and other stakeholders to understand requirements and translate them into efficient, reliable automation workflows.

- Bachelor's degree in Computer Science, Engineering, or a related field
- 1-2 years of experience with SQL
- Understanding of key concepts such as data extraction, ETL processes, data warehousing, and relational databases
- Strong problem-solving skills and ability to work effectively in a team environment
- Excellent communication skills, both written and verbal
- Adaptability and comfort with ambiguous situations

- Knowledge of Python or similar scripting languages
- Experience with data visualization tools (e.g., AWS QuickSight, Tableau, Power BI)
- Familiarity with cloud-based technologies (e.g., AWS, Azure, GCP)
- Experience with version control systems, particularly Git and GitHub

Key job responsibilities- Support in architecting scalable, reliable and secure solutions

- 3+ years of design, implementation, or consulting in applications and infrastructures experience
- 5+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 8+ years of IT development or implementation/consulting in the software or Internet industries experience
- Ability to travel as needed
- Ability to communicate fluently in English and Spanish, in technical and business settings (verbal and written).

- 5+ years of infrastructure architecture, database architecture and networking experience
- Experience working with end user or developer communities
- Undergraduate or Graduate degree in Computer Science, Technology, Engineering or Math
- AWS Solution Architecture certification or relevant expertise

Key job responsibilities
- Proactive monitoring of ingestion and operational systems to identify and address issues.- Help drive data-driven decision making.
- Surface opportunities to innovate to continuously improve organizational efficiency
- Implement Technical Account Manager-focused projects focused on catalog and metadata improvements.
- Help develop concise and effective training, and communications for publishers- Interact with content providers to stay on top of new content deliveries, changes in specs, resolution of problems including issues related to ingestion, processing, and reporting.

- 2+ years of experience managing external vendor/client relationships or advanced technical support
- 1+ years experience driving process improvements
- Bachelor’s degree
- General knowledge of digital media data elements, ONIX, CODECs, XML, FTP, Images, Encoding, DRM, etc.
- Experience with Excel

Key job responsibilities
· Build a strong foundation of knowledge around AWS cloud services and the cloud ecosystem
· Work with customers of all sizes to execute on the Enterprise Support value proposition of AWS
· Assist with operational support needs for customers already using AWS
· Collaborate with experienced technical account managers to craft and share best-practice knowledge amongst the AWS communities
· Act as a technical liaison between customers, service engineering teams and support
· Effectively represent AWS within a customer’s environment, and drive discussions regarding incidents, trade-offs and risk management
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 5+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for two (2) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor’s Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience or 7+years.
- Able to communicate effectively in English, within technical and business settings.

The Quality Services (QS) organization provides testing support for Devices, Retail, and AWS products. The primary objective of the QS organization is to provide manual testing support. As an Associate, Quality Services, you will perform manual test execution of documented task instructions, produce accurate test results meeting daily targets, and adhere to defined processes.Key job responsibilities
1.Gain understanding of the application test procedures and how to use applicable software and tools.
2.Execute test instructions and report test results accurately and promptly.
3.Report any deviations observed
4.Understand any changes in test instructions related to their assigned work
5.Follow defined processes to perform assigned work

Knowledge of QA methodology and tools Graduate, preferably in a quantitative field of study with relevant experience of 1- 2 years. Familiarity using computer and software. Experience using any gadgets or devices. Good communication skills, detailed oriented and be a team player. Capability to follow defined processes and adhere to policies.

Key job responsibilities
- Proactive monitoring of ingestion and operational systems to identify and address issues.- Help drive data-driven decision making.
- Surface opportunities to innovate to continuously improve organizational efficiency
- Implement Technical Account Manager-focused projects focused on catalog and metadata improvements.
- Help develop concise and effective training, and communications for publishers- Interact with content providers to stay on top of new content deliveries, changes in specs, resolution of problems including issues related to ingestion, processing, and reporting.

- 2+ years of experience managing external vendor/client relationships or advanced technical support
- 1+ years experience driving process improvements
- Bachelor’s degree
- General knowledge of digital media data elements, ONIX, CODECs, XML, FTP, Images, Encoding, DRM, etc.
- Experience with Excel