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דרושים Regulatory Affairs Specialist ב-Aligntech ב-United States, Raleigh

מצאו את ההתאמה המושלמת עבורכם עם אקספוינט! חפשו הזדמנויות עבודה בתור Regulatory Affairs Specialist ב-United States, Raleigh והצטרפו לרשת החברות המובילות בתעשיית ההייטק, כמו Aligntech. הירשמו עכשיו ומצאו את עבודת החלומות שלך עם אקספוינט!
חברה (1)
אופי המשרה
קטגוריות תפקיד
שם תפקיד (1)
United States
אזור
Raleigh
נמצאו 6 משרות
08.11.2025
AT

AlignTech Customer Care Area Specialist United States, North Carolina, Raleigh

Limitless High-tech career opportunities - Expoint
Ensure timely resolution to customer inquiries generated through Sales Support and Frontline Channels. Be familiar with internal partner operations and serve as a key point of contact between sales and...
תיאור:
TheIn addition to supporting internal requests, this individual will be responsible for identifying opportunities for process improvement within the assigned area. The Area Specialist should always have a clear pulse on the assigned area NPS sentiment, including current trends, and be able to provide insights and recommendations to the Area Sales Director and Regional Managers.
Employment Type
Full Time
US-North Carolina-Raleigh
Workplace type
Role expectations
  • Ensure timely resolution to customer inquiries generated through Sales Support and Frontline Channels.
  • Be familiar with internal partner operations and serve as a key point of contact between sales and support teams.
  • Build strong relationships to ensure a smooth experience between customer issues and resolution with internal teams.
  • Manage escalated issues directly, liaising across the field and internal support teams to champion resolution.
  • Build Strong relationships with sales reps and leadership, utilize this partnership to share trends, provide opportunities for improvement, and state of the business.
  • Proactively support Sales and Customers to create a positive experience for key stakeholders.
  • Seek out opportunities for continuous improvement; streamline processes, reduce resolution times, and seek proactive solutions.
  • Provide regular reports on area operations to support local sales leadership.
  • Be alert to trends and widespread initiatives and cascade communication to affected parties.
  • Serve as liaison between the clinical department and the field sales team.
  • Ability to report out to area ASDs and RMs (sales leadership) on trends, process improvements, and EOQ collaboration.
  • Continuously learn new products, programs, and services to help support customers and the field sales team.
  • Participate in special projects and/or training when requested.
  • Contribute constantly towards providing a world-class customer experience.
What we're looking for
  • 4+ years’ work experience in a customer support or account management environment, benefit if the candidate has experience in process and operations
  • BA degree or comparable experience
  • To understand Align’s product portfolio for both the Invisalign and iTero lines of business
  • To comfortably navigate Salesforce, understand Power BI, and how to analyze data
  • To work well independently, capable of setting goals, projects, and priorities
  • Strong verbal and written communication skills, as cross-functional correspondence is a key function of the job, sometimes with upper-level leadership
  • Proactive problem-solving skills with strong attention to detail
  • To be comfortable in a dynamic working environment where key functions and daily activities may vary due to the changing needs of the business
  • Strong business storytelling skills, with the ability to create materials and share information in a concise, well-informed manner
  • Strong technical skills: ability to learn new tools and platforms quickly
Pay Transparency
For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S.
General Description of All Benefits
We are pleased to provide a general description of the benefits Align offers to full-time employees in this position.
Family Benefits. Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees:
  • Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment
  • Back-up Child/Elder Care and access to a caregiving concierge
  • Family Forming Benefits – Available to Employees, and their spouse or domestic partner, covered under one of Align’s health plans
  • Breast Milk Delivery and Lactation Support Services
  • Employee Assistance Program
  • Hinge Health Virtual Physical Therapy – Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan
Employee benefits. Align offers its employees:
  • Short-term and long-term disability insurance in accordance with those plans.
  • Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans.
  • Flexible Spending Accounts – Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre-tax commuter benefit plan.
  • 401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%.). Employer match vests after two years – 25% year one and 100% at year two. Align offers traditional, Roth, and after-tax options.
  • Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible).
  • Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay-period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non-exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure.
  • Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours.
  • 11 Company-designated paid holidays throughout the year.
  • If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law.
  • Non-exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long-term care, auto, home and pet insurance are available for purchase.
To the extent applicable state or local law offers more generous benefits, Align complies with any such law.

At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
  • Health and well-being programs to keep you thriving in both body and mind.
  • Employee-exclusive discounts on Invisalign products.
  • Learning opportunities through online learning resources and support for your individual development plans.
  • Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Show more
28.07.2025
AT

AlignTech Regulatory Affairs Specialist United States, North Carolina, Raleigh

Limitless High-tech career opportunities - Expoint
Coordinate and manage the entire import and export process for goods shipped from Poland to EU / international markets. Ensure compliance with all Polish customs regulations, including tariff classifications, HS...
תיאור:
A results driven, self-motivated and resourceful logistics person responsible for planning and execution of moderate to complex Import & Export activities. Reviews, collects, and/or prepares documents for import license submissions, Manage the system transactions required for proper shipping and notifications.This role is located in our warehouse in Błonie, near Warsaw.
Employment Type
Full Time
Workplace type
Key Responsibilities
  • Coordinate and manage the entire import and export process for goods shipped from Poland to EU / international markets.
  • Ensure compliance with all Polish customs regulations, including tariff classifications, HS codes, import/export permits, and documentation requirements/VAT.
  • Liaise with customs brokers, freight forwarders, and government authorities to facilitate seamless clearance of goods.
  • Troubleshoot and resolve issues related to delays, shipping discrepancies, or customs complications.
  • Prepare and manage shipping documentation, including invoices, packing lists, bills of lading, certificates of origin, and export/import licenses.
  • Maintain accurate records of all import and export transactions for auditing and reporting purposes.
Working with external parties:
  • Global Logistics team
  • Local and Global forwarders
  • Local Customs
Skills, Knowledge & Expertise
  • High school diploma/ BA Degree
  • Knowledge of Microsoft office applications (Outlook, Excel, Word)
  • Natural team player
  • Experience in a dynamic global working environment with ability of prioritizing tasks
  • Proven experience of 4-6 years in import/export coordination, international shipping, or logistics, with a focus on Polish customs processes.
  • Strong knowledge of Polish customs laws, tariffs, taxes, and international trade agreements.
  • Familiarity with global shipping procedures and customs regulations in major international markets.
  • Strong communication and negotiation skills, with the ability to work effectively with customs authorities, freight providers, and internal teams
  • Proficiency in English
  • Familiarity with Incoterms and export control regulations
  • Deep Knowledge of inbound and outbound global regulations and documentation
  • Former experience in High-Tech companies or within an Operations function
  • Former experience with ERP system/s
Job Benefits
  • Private healthcare Luxmed,
  • Multisport card,
  • Private insurance,
  • Meal vouchers,
  • Co-financing of company products,
  • Employee Support Program.

Zachęcamy do zapoznania się z naszą Procedurą Sygnalistów. Szczegółowe informacje znajdziesz, klikając w poniższy link:


At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
  • Health and well-being programs to keep you thriving in both body and mind.
  • Employee-exclusive discounts on Invisalign products.
  • Learning opportunities through online learning resources and support for your individual development plans.
  • Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Show more

משרות נוספות שיכולות לעניין אותך

08.06.2025
AT

AlignTech Program Specialist Business Innovation United States, North Carolina, Raleigh

Limitless High-tech career opportunities - Expoint
Optimize the adoption and implementation of financing programs in Align’s network of customers for effective use in reaching practice and Invisalign goals. Building and managing comprehensive program reporting and analytics,...
תיאור:
Employment Type
Full Time
US-North Carolina-Raleigh
Workplace type
Reporting To
Role expectations
  • Optimize the adoption and implementation of financing programs in Align’s network of customers for effective use in reaching practice and Invisalign goals.
  • Building and managing comprehensive program reporting and analytics, working with internal reporting teams as well as creating Power BI reports from various sources.
  • Manage program auditing for the patient financing programs and coordinate financial activities between the Accounts Receivable team and lending partners.
  • Conduct ad hoc analyses to better understand our business, doctors, and necessary field support, presenting findings to team and leadership for executive visibility .
  • Strategic oversight of marketing collaborations and the presence of financial solutions content across channels and regions, including globally.
  • Manage the improvement of financing program integrations in collaboration with various other departments within Align.
  • Work to support new financing solutions within Business Innovation projects and programs.
  • Support international (Americas) financial solutions integrations for new and existing partners such as Canada, LATAM, and more (i.e., EMEA).
  • Serve as vendor liaison and point of contact for troubleshooting, resolution, and stakeholder support.
  • Oversee vendor project plans and progress towards integration and development.
  • Improve operational efficiencies, including the management of PO process and payment processing for the team.
  • Responsible for performing other duties as assigned.
What we're looking for
  • Bachelor’s degree in finance, accounting, or data analytics
  • 4-6 years total professional experience
  • 4-6 years of vendor relationship and evaluating experience to identify the right partners for the project or company
  • 3+ years of project management experience with high visibility projects for leadership initiatives
  • Consumer finance experience is preferred
  • Analytics experience and the ability to identify key metrics and create the necessary formulas/dashboards and measures in analytical tools such as Power BI
  • Strong communication skills with the ability to communicate with audiences at all management levels
  • Self-starter with the ability to work individually and in project teams
  • Creation and maintenance of relationships with key stakeholders internal and external for streamlined collaboration
  • Experience with Power BI, SAP, SQL, JIRA, and Salesforce preferred
  • Strong knowledge of Microsoft Office
  • High attention to detail and project management skills
Pay Transparency
For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S.
Your growth and well-being:

  • Health and well-being programs to keep you thriving in both body and mind.
  • Employee-exclusive discounts on Invisalign products.
  • Learning opportunities through online learning resources and support for your individual development plans.
  • Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
Show more

משרות נוספות שיכולות לעניין אותך

05.05.2025
AT

AlignTech Regulatory Affairs Manager United States, North Carolina, Raleigh

Limitless High-tech career opportunities - Expoint
Develop and implement regulatory strategies for diagnostic devices including standalone physical devices, software in medical device (SiMD) and software as a medical device (SaMD). Ensure regulatory submissions are well-organized, scientifically...
תיאור:
This position requires in depth and breadth of US device regulatory knowledge and experience throughout the product life cycle, strong leadership, critical thinking, collaboration and influencing skills. Ex-health authority regulatory experience is highly desirable.
Employment Type
Full Time
US-North Carolina-Raleigh
Workplace type
Reporting To
Regulatory Strategy and Execution
  • Develop and implement regulatory strategies for diagnostic devices including standalone physical devices, software in medical device (SiMD) and software as a medical device (SaMD). Ensure regulatory submissions are well-organized, scientifically accurate, of high quality, and presented in a way that facilitates agency review and fulfills strategic goals.
  • Partners with relevant internal business partners and lead the effort to solve technical and strategic challenges with broad impact on the diagnostic device portfolio, including product technical development, study design, verification and validation strategies, etc.
  • Articulate potential regulatory scenarios and the associated risks/mitigations and recommend a path forward in alignment with business objectives.
  • Monitor external regulatory trends to anticipate potential business/regulatory risks at the portfolio level. Communicate potential risks and lead the implementation of regulatory measures to ensure competitive advantages and success of the product portfolio.
  • Act as RA SME in assigned area and contribute to RA department priorities with a focus on enhancing regulatory intelligence and driving regulatory strategy execution.
  • As assignment by management, may support global submission activities (new product development, sustaining products, new/updated features, etc.), regulatory compliance or operation activities (recall, non-conformance, audit, process improvement, country approval, distribution control, annual update, post-market surveillance, regulatory intelligence, labeling, claims, advertising promotional materials, etc.)
External Influencing, Capability and Culture Building
  • Influence and interact directly with Health Authorities on policy issues that support our portfolio. Build trusted relationships with industry partners and Health Authorities.
  • Represent Align Technology in relevant external influencing venues. Lead the effort to create external regulatory positions and disseminating the positions via external influencing venues (e.g. working/trade groups, publications, presentations, etc.).
  • Actively engaged in coaching and mentoring internal cross-functional team on regulatory strategy and risk management. Build and cultivate a strong partnership with internal business partners.
Education:
  • Bachelor’s degree in engineering, regulatory affairs, quality, or related field.
  • 6-10 years of experience in regulatory affairs, quality, device development or related field in the medical device industry. Higher education (master, Ph.D. etc.) can substitute for years of experience.
  • Extensive experience with diagnostic SaMD products and US FDA regulations/guidance and global standards. Ex-health authority regulatory experience is highly desirable.
  • Demonstrated success in developing strong working relationships with regulators and external groups (e.g., trade associations) to influence effectively and bring about consensus on policies that support business objectives.
  • Solid understanding of Design Control requirements, FDA QSR regulations, and ISO 13485 MDSAP quality System Management
  • Keen ability to prioritize work and execute in an environment of competing priorities. Excellent time and project management skills with the ability to multi-task
  • Strong analysis, organizational, follow-up skills, as well as attention to detail.
  • Exercises good judgement to research, analyze, evaluate, plan and solutioning, and execution to deliver results or resolve issues. Being able to drive, coordinate with stakeholders and activities to analyze issues, situation and come up solution.
  • Proficiency in Microsoft Office applications
  • Ability to travel domestically and internationally, up to 10%
Communication
  • Demonstrated strategic/critical thinking ability and drive for successful regulatory outcomes. Result oriented with strong initiative and accountability.
  • Able to communicate complex ideas/issues and influence others (including senior leaders) to adopt a different point of view.
  • Ability to work well in a matrix, dynamic environment with flexibility and agility.
Teamwork
  • Independence and self-direction coupled with a strong desire to work collaboratively as part of a high-performing team. Ability to work within a team and as an individual contributor in a fast-paced, changing environment.

At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
  • Health and well-being programs to keep you thriving in both body and mind.
  • Employee discounts on Invisalign products.
  • Learning opportunities though online learning resources and support for your individual development plans.
  • Inclusive workspace that fosters diversity and collaboration.
Country-specific details will be shared with you by your recruiter during the interview process.
Show more

משרות נוספות שיכולות לעניין אותך

06.04.2025
AT

AlignTech Sr Regulatory Specialist Ads Promos & Labeling United States, North Carolina, Raleigh

Limitless High-tech career opportunities - Expoint
Act as the RA point of contact for all advertisements and promotional material assets, globally and in North America (iTero and Invisalign). Review marketing advertisements and promotions for regulatory compliance...
תיאור:
Employment Type
Full Time
US-North Carolina-Raleigh
Workplace type
Reporting To
Global Ads & Promotional Material Regulatory SME:
  • Act as the RA point of contact for all advertisements and promotional material assets, globally and in North America (iTero and Invisalign).
  • Review marketing advertisements and promotions for regulatory compliance within the marketing material review platform.
  • Provide guidance on regulatory requirements for processes for creating marketing materials.
  • Access and manage the regulatory assets
Global Labeling Regulatory SME:
  • Attend Global Labeling Committee (GLC) and Packaging and Labeling (PAL) meetings as the regulatory labeling SME.
  • Conduct Label Change Request (LCR) reviews, understanding the correct usage of LCR vs. non-LCR and selecting appropriate evaluator groups.
  • Maintain and update Global regulatory requirements labeling reference document.
  • Ensure labeling practices comply with regulatory standards, performing impact and gap assessments for new or revised requirements.
UDI/Device Nomenclature Process Owner:
  • Manage GS1, GUDID activities, including process improvements and remediations, as needed.
  • Own and improve processes for medical device nomenclature processes (UDI, GMDN, etc.).
  • Maintain account ownership for GS1, GTIN, UDI, and GMDN accounts for Align Technology, Inc.
Additional Support for Regulatory Compliance and Operations Activities:
  • Assist with the review, remediation, and/or implementation of regulatory processes.
  • Support the preparation and submission of regulatory documents for audit preparation.
  • Participate in internal and external audits, providing necessary documentation and support.
  • Collaborate with cross-functional teams to ensure regulatory compliance across all operations.
  • Contribute to continuous improvement initiatives within the regulatory compliance and operations team.
  • Provide training and support to team members on regulatory requirements and best practices.
  • Maintain up-to-date knowledge of global regulatory standards and requirements.
What we're looking for
  • Education: Minimum of a Bachelor’s degree in a technical or life sciences field.
  • Experience: 4 to 6 years of experience in quality or regulatory roles in a regulated industry such as medical device or pharmaceuticals.
  • Experience with medium and low-risk medical devices (Class II/I), SaMDs, and e-commerce products.
  • Experience with project management is a plus.
  • Orthodontic devices experience is a plus.
  • Skills: Solid understanding and proven practices within both MDSAP regulations and ISO 13485: 2016 quality system management.
  • Communication: Excellent presentation and communication skills both virtually and in-person.
  • Teamwork: Ability to work both independently and collaboratively in a global team.
Complementary skills
  • Strong critical thinking and problem-solving abilities.
  • Attention to detail.
  • Excellent organizational skills.
  • Proficiency in managing multiple tasks and prioritizing effectively.
  • Expertise in labeling and labeling change assessments.
  • Strong technical/computer skills.
  • Outstanding written and verbal communication skills, with the ability to effectively communicate at multiple levels in the organization.
  • Ability to collaborate across cross-functional teams.
  • Independence and self-direction, with a strong desire to work collaboratively as part of a high-performing team.
  • Adaptable and flexible in a fast-paced environment.

At Align, every smile matters. We are committed to supporting your health, contentment, and professional development through tools and initiatives designed to help you thrive. While benefits may vary by location, you can expect the following wherever you join us:
  • Health and well-being programs to keep you thriving in both body and mind.
  • Employee discounts on Invisalign products.
  • Learning opportunities though online learning resources and support for your individual development plans.
  • Inclusive workspace that fosters diversity and collaboration.
Country-specific details will be shared with you by your recruiter during the interview process.
Show more

משרות נוספות שיכולות לעניין אותך

28.03.2025
AT

AlignTech Education Technology Specialist United States, North Carolina, Raleigh

Limitless High-tech career opportunities - Expoint
Focal point of content management of the learning management system – Align Education Site powered by Docebo LMS as well as workflow guru for document management processes. Maintain content quality,...
תיאור:
Employment Type
Full Time
US-North Carolina-Raleigh
Workplace type
Reporting To
Role expectations
  • Focal point of content management of the learning management system – Align Education Site powered by Docebo LMS as well as workflow guru for document management processes
  • Maintain content quality, version control, and archival information of global educational content, and assist with regional needs
  • Assist Instructional Designer to ensure all educational materials are on-brand, impactful and adapted appropriately to optimize interactivity on various media platforms – SCORM, mobile, video, social media, eLearning
  • Manage the review and approval process for new and updated documents.
  • Assist in the creation, modification, & management of a multitude of SCORM courses, how-to videos, instructional presentations, and quick-start guides
  • Validate LMS user management, configurations/workflows, system performance and provide expertise to ensure optimal end user experiences
  • Collaborate with regional education LMS counterparts providing global guidelines, best practices, and governance models ensuring standardized LMS operational processes are followed
  • Provide second level responses to doctor and/or employee questions and issues from LMS service ticketing system as well as collaborate with internal stakeholders on scoping and priorities
  • Measure LMS engagement data to identify and realize improvement opportunities
  • Leverage strong eye for visual design, branding and LMS system UI/UX aesthetics to improve experience for end users
What we're looking for
  • Experience: 2 years of experience in a LMS management or LMS administration role
  • Skills: Knowledge of instructional design principles or experience working closely with instructional designers
  • Strong eye for design, typography, color theory and layout – bachelor’s degree in Graphic design, Digital design, Visual arts or a related field a plus
  • A collaborative mindset with excellent organizational and time management skills
Complementary skills
  • Ability to handle multiple tasks, managing competing priorities, and find innovative solutions to complex problems; sound judgment to know when to escalate issues
  • Comfortable with multiple learning modalities such as video, documents, SCORM, and images
  • Comfortable with various file formats, resizing high quality images, and basic graphic design concepts
  • Software – experience with Articulate, Microsoft PowerPoint and Excel, and Adobe Photoshop
Your growth and well-being:

  • Health and well-being programs to keep you thriving in both body and mind.
  • Employee discounts on Invisalign products.
  • Learning opportunities though online learning resources and support for your individual development plans.
  • Inclusive workspace that fosters diversity and collaboration.
Country-specific details will be shared with you by your recruiter during the interview process.
Show more

משרות נוספות שיכולות לעניין אותך

Limitless High-tech career opportunities - Expoint
Ensure timely resolution to customer inquiries generated through Sales Support and Frontline Channels. Be familiar with internal partner operations and serve as a key point of contact between sales and...
תיאור:
TheIn addition to supporting internal requests, this individual will be responsible for identifying opportunities for process improvement within the assigned area. The Area Specialist should always have a clear pulse on the assigned area NPS sentiment, including current trends, and be able to provide insights and recommendations to the Area Sales Director and Regional Managers.
Employment Type
Full Time
US-North Carolina-Raleigh
Workplace type
Role expectations
  • Ensure timely resolution to customer inquiries generated through Sales Support and Frontline Channels.
  • Be familiar with internal partner operations and serve as a key point of contact between sales and support teams.
  • Build strong relationships to ensure a smooth experience between customer issues and resolution with internal teams.
  • Manage escalated issues directly, liaising across the field and internal support teams to champion resolution.
  • Build Strong relationships with sales reps and leadership, utilize this partnership to share trends, provide opportunities for improvement, and state of the business.
  • Proactively support Sales and Customers to create a positive experience for key stakeholders.
  • Seek out opportunities for continuous improvement; streamline processes, reduce resolution times, and seek proactive solutions.
  • Provide regular reports on area operations to support local sales leadership.
  • Be alert to trends and widespread initiatives and cascade communication to affected parties.
  • Serve as liaison between the clinical department and the field sales team.
  • Ability to report out to area ASDs and RMs (sales leadership) on trends, process improvements, and EOQ collaboration.
  • Continuously learn new products, programs, and services to help support customers and the field sales team.
  • Participate in special projects and/or training when requested.
  • Contribute constantly towards providing a world-class customer experience.
What we're looking for
  • 4+ years’ work experience in a customer support or account management environment, benefit if the candidate has experience in process and operations
  • BA degree or comparable experience
  • To understand Align’s product portfolio for both the Invisalign and iTero lines of business
  • To comfortably navigate Salesforce, understand Power BI, and how to analyze data
  • To work well independently, capable of setting goals, projects, and priorities
  • Strong verbal and written communication skills, as cross-functional correspondence is a key function of the job, sometimes with upper-level leadership
  • Proactive problem-solving skills with strong attention to detail
  • To be comfortable in a dynamic working environment where key functions and daily activities may vary due to the changing needs of the business
  • Strong business storytelling skills, with the ability to create materials and share information in a concise, well-informed manner
  • Strong technical skills: ability to learn new tools and platforms quickly
Pay Transparency
For Field Sales roles, the salary listed is the base pay only and does not include the applicable incentive compensation plan. A cost of living adjustment may be added to base pay for higher cost areas in the U.S.
General Description of All Benefits
We are pleased to provide a general description of the benefits Align offers to full-time employees in this position.
Family Benefits. Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees:
  • Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment
  • Back-up Child/Elder Care and access to a caregiving concierge
  • Family Forming Benefits – Available to Employees, and their spouse or domestic partner, covered under one of Align’s health plans
  • Breast Milk Delivery and Lactation Support Services
  • Employee Assistance Program
  • Hinge Health Virtual Physical Therapy – Available to all employees and eligible dependents (age 18+) enrolled in an Align medical Plan
Employee benefits. Align offers its employees:
  • Short-term and long-term disability insurance in accordance with those plans.
  • Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans.
  • Flexible Spending Accounts – Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre-tax commuter benefit plan.
  • 401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%.). Employer match vests after two years – 25% year one and 100% at year two. Align offers traditional, Roth, and after-tax options.
  • Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible).
  • Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay-period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non-exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure.
  • Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours.
  • 11 Company-designated paid holidays throughout the year.
  • If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law.
  • Non-exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long-term care, auto, home and pet insurance are available for purchase.
To the extent applicable state or local law offers more generous benefits, Align complies with any such law.

At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
  • Health and well-being programs to keep you thriving in both body and mind.
  • Employee-exclusive discounts on Invisalign products.
  • Learning opportunities through online learning resources and support for your individual development plans.
  • Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.
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בואו למצוא את עבודת החלומות שלכם בהייטק עם אקספוינט. באמצעות הפלטפורמה שלנו תוכל לחפש בקלות הזדמנויות Regulatory Affairs Specialist בחברת Aligntech ב-United States, Raleigh. בין אם אתם מחפשים אתגר חדש ובין אם אתם רוצים לעבוד עם ארגון ספציפי בתפקיד מסוים, Expoint מקלה על מציאת התאמת העבודה המושלמת עבורכם. התחברו לחברות מובילות באזור שלכם עוד היום וקדמו את קריירת ההייטק שלכם! הירשמו היום ועשו את הצעד הבא במסע הקריירה שלכם בעזרת אקספוינט.