דרושים ב-Aligntech ב-Malaysia

· Troubleshoot remotely (and on-site, if needed) issues related to proprietary and web-based applications, hardware, and network configurations.

· Evaluate the nature of technical problems, determine appropriate solutions, and provide assistance to resolve issues.

· Review spare part requests based on troubleshooting outcomes and adhere to service-level agreements (SLAs).

· Escalate unresolved technical issues to higher support levels while maintaining updates and communication with stakeholders.

· Monitor, respond to, update, and close technical tickets in Salesforce or other ticketing systems.

· Identify trends in technical requests and issues, research solutions, and share knowledge with peers and management.

· Document all technical interactions and outcomes in the company’s database following defined parameters.

· Work closely with dentists and specialists to review case details and ensure precision in restorative designs.

· Communicate effectively to address challenges or adjustments for complex cases.

· Support team members and foster a collaborative work environment.

· Stay updated on new materials, techniques, and advancements in restorative technology.

· Attend training sessions, workshops, and industry events to refine skills and knowledge.

· Propose process improvements to enhance efficiency and output quality.

· Respond promptly and courteously to customer inquiries, requests, and complaints via phone, email, or chat to ensure satisfaction.

· Assist with onboarding and training customers on iTero products and processes.

· Collaborate with internal and external teams to support dentists, orthodontists, and other stakeholders.

· Process and follow up on tasks assigned by supervisors, including complaint resolutions and reassigned cases.

· Manage ticket workflows efficiently while adhering to operational metrics and NPS-driven quality programs.

· Propose and implement process improvements to enhance customer service and satisfaction.

· Adapt to evolving departmental and job responsibilities and provide support across different departments when needed.

· The working hours for this role are 7:00 AM to 4:00 PM SGT to align with the Australia market time of 9:00 AM to 6:00 PM AEST. This is an on-site position requiring attendance at the office five days a week.

· Proficient in troubleshooting MS Windows Operating Systems and web browsers (Internet Explorer, Chrome, Safari).

· Basic understanding of networking concepts, server architecture, and antivirus software.

· Experience with Salesforce, SAP, Call Management Systems such as Twilio or Cisco and ticket tracking systems like JIRA.

· Intermediate proficiency in MS Word, Excel, PowerPoint, and CRM systems.

· Strong interpersonal skills and ability to explain technical concepts to non-technical users.

· Excellent problem-solving, organizational, and prioritization skills.

· Professional attitude with a focus on customer satisfaction and quality service.

· Ability to work independently and adapt to a fast-paced, dynamic environment.

· Degree/Diploma in Engineering, Life Sciences, or related fields.

· 3-5 years of experience in customer service, technical support, or related fields.

· Dental industry experience is an advantage.

· Dynamic, optimistic, and results-oriented.

· Exceptional attention to detail and organizational skills.

· Ability to work without constant supervision and manage ambiguity.

· Collaborative mindset with strong relationship-building skills.

· Willingness to work outside of core business hours when needed (with WFH options available).

· Key responsibilities:

o Data processing activities such as scanner contracts, fulfilments, replacements and RMAs, credits and rebills.

o Maintaining data accuracy in system(s) relating to services i.e. warranty, billing, subscriptions, etc.

o Support projects which are not supported by automation i.e Go Digital

o Managing new purchase of demo and/or evaluation loaner requests with manufacturer(s)

o Ensuring documentation of supported process and systems are up to date.

o Researching new ways and alternative methods to improve operational efficiency.

o Generating reports from existing data as and when required.

o Complying with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

o Performing other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Strong interpersonal, listening and persuasive communication skills.

· Dynamic, optimistic, accurate, results oriented, hard-working, creative.

· Ability to work without constant supervision, strong learning in a dynamic and fast paced environment.

· Ability to consistently follow through with projects to completion.

· Familiarity with Windows environment. Ability to learn software applications quickly.

· Ability to adapt and to deal with ambiguity.

· Ability to communicate effectively with people in all areas of a company is vital.

· Willing to reassess and reorganize when traditional solutions aren't working.

· The incumbent should be able to work within a multi-cultural team and have superior interpersonal skills, able to multitask, as well as set priorities and meet deadlines.

· University Degree/ Diploma.

· Has 3-5 years in operations, or customer support environment, etc.

· SAP and SFDC knowledge will be a great advantage

· Knowledge or experience in dental and orthodontic treatments is a plus, but it is not required.

· Good interpersonal communication skills, result oriented

is ideal for mid to senior-level Tax professionals to join the Global Indirect Tax team as a Indirect Tax (Advisory) Sr. Manager, supporting North America. Partnering with strategic commercial, supply chain, finance and IT stakeholders, you will leverage your Indirect Tax expertise to support the company commercial initiatives in the US and Canada. You will oversee the Indirect Tax controversy and will be required to identify Indirect Tax legislative changes and assess and provide guidance on the implications of such changes to the company. The scope includes (but is not limited to): Sales/Use Tax, Business Licenses, Property Tax, Gross Receipt, Commercial Activity Tax, Excise tax and GST/PST/ HST.

Review company adherence of all Indirect Tax requirements and policies. Establish and drive projects to improve compliance where needed. Perform reverse audits in applicable tax sensitive areas and implement compliance controls.

Identify planning opportunities and available tax incentives

· Maintain the Indirect Tax matrix for US and Canada

· Support the Indirect Tax Compliance team with your US and Canada Indirect Tax expertise
Cross Functional Responsibilities

· Partner and influence relevant internal (supply chain, IT, Accounting, BPO) and external (statutory auditors, consultants) stakeholders in order to carry out your above functional responsibilities.

· A Bachelor’s/Master’s degree in law, accounting or economics

· A post-graduate professional certification in Indirect Tax preferred

· Minimum 10 years of relevant professional experience. Ideally a combination of in-house and big 4 consulting.

· Basic understanding of other finance compliance activities, such as statutory accounting and corporate tax compliance

· Fluent in English – written and spoken

· Business Competencies

· Plan and align

· Ensure accountability

· Manage ambiguity

· Verbal and written communication skills, specifically around complex tax concepts

· Leadership Competencies

· Foster continuous growth

· Encourage productive discourse

· Dynamic, innovative & problem resolution focus with strong communication skills, both written and verbal.

· Team player with project management capabilities.

· Demonstrated proficiency in Excel, SAP and OneSource software (or similar Tax software

This position will be based in JB.

EDUCATION and/or EXPERIENCE

Please provide the job description for the role. The global job description template is available here:

We are looking for an enthusiastic individual to join the SEA clinical team. The position is responsible for overseeing clinical activities within the SG+ (Singapore, Malaysia, Philippines) market and for providing in-house ClinCheck modification support and as well as other clinical support to customer. The position will work cross-functionally with the SG+ team to deliver an excellent clinical customer experience for all Invisalign Providers within the SG+ (Singapore, Malaysia, Philippines) market.

The role is based in Malaysia.

Essential duties include but are not limited to the following:

This position will be based in KL.

EDUCATION and/or EXPERIENCE