דרושים Sales & Onboarding Specialist Intern Services ב-Airbnb ב-Italy, Milan

The intern experience

As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:

• Collaborate with multiple team members to achieve project milestones
• Communicate with stakeholders across different teams to provide project updates
• Seek and provide feedback throughout the internship
• Actively participate in and contribute to the Airbnb Services team and the broader Airbnb community

The difference you will make

During the internship, you’ll work on projects that cover the following:

• Lead Generation - Identify and connect with potential hosts in person, sourcing through online research, cold calling, community engagement, and local networking.
• Sales Pitches - Deliver persuasive in-person conversations to showcase Airbnb Services and its offerings, effectively converting interest into host submissions.
• Onboarding - Partner with cross-functional teams to facilitate the initial onboarding of new hosts, ensuring they are well-informed and equipped for success.
• Post-Onboarding - Set hosts up for success in their first days by delivering key trainings and follow-up calls to ensure they understand best practices and essential features.
• Market Insights - Gather valuable insights from potential hosts and the community to inform sales strategies and improve service offerings.

Your expertise

• Current master’s student in Business, Commerce or a related field, ideally in a top business school, with at least 3 years of studies completed.
• One first experience in sales, partnerships, account management, or community engagement.
• Exceptional interpersonal skills; comfortable with cold calling and initiating conversations in various formats.
• A curious and scrappy mindset with an eagerness to proactively identify new tactics & approaches to source, engage and close successful leads.
• Highly organized, with the ability to manage multiple conversations and leads across various platforms.
• Clear and positive communicator, both verbally and in writing, with an authentic voice.
• Passionate about Airbnb’s mission to create belonging and economic opportunity for hosts.
• Familiarity with social platforms (Facebook Groups, Reddit, Nextdoor) for community engagement and lead generation.
• Experience with or understanding of small business owners, hosts, or side hustlers is a plus.
• Based in Milan and deep local knowledge of the market and it’s service offerings.

Offices: Milan, Italy

The difference you will make:

You’ll support our consumer communications manager on Press relations and influencer campaigns.

Press Office:

• Assist in the creation of press releases and press kits, including storytelling ideation, coordinating with agencies to format materials into press kits, drafting press releases, and developing additional supporting creative assets.

• Coordinate with agency partners on local communication initiatives, media plans, strategic announcements, and other media-related topics.

• Overview internal reporting workflows such as populating weekly reports for Italy and SEE, and keeping the communication calendars up-to-date.

• Generate reports by analyzing KPIs from internal monitoring tools.

Project Management:

• Project management planning: ability to support in creating and maintaining one-pagers, Google Slides, Excel sheets and reports to track activities for various communication initiatives.

• Manage the publishing of newsroom posts for the Italian & SEE communications team.

• Oversee calendar invitations for the Italian & SEE communications team.

• Assist in organizing press conferences & media events.

Influencers:

• Assist in coordinating with agencies for organizing trips / events for influencers.

• Learning about reporting on influencers campaigns.

A typical day:

As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:

• Update the weekly communications calendar and project tracking tools.

• Review internal media monitoring tools to compile reports and analyze brand and competitor social media for insights.

• Create and update slide decks, documents, and compile editorial press pitches and Newsroom posts.

• Support discussions with agencies, draft releases, emails to partners, or other project-related content under senior consumer manager supervision.

• Participate in and support internal coordination meetings with other functions and departments.

• Analyze social media performance for brand and influencer partners, prepare metrics and reports, and assist in talent consultant needs, team coordination, and scheduling meetings.

• Actively participate in and contribute to the Communications and broader Airbnb community

Your expertise:

• Enrolled in the last year of a University or a Masters degree program in a related field (Communications, Public Relations)

• Fluent (written and spoken) in English and Italian with C1 level proficiency

• Excellent written and verbal communication skills

• Strong attention to detail and ability to multitask

• Proficient in Google Suite and social media platforms

• Capable of working independently and collaboratively in a fast-paced, multitasking environment

• Basic knowledge of the Italian media landscape

• Ability to maintain enthusiasm and composure in demanding situations

• Passion for communications and keeping up with industry trends

• Previous internship experience in Public Relations or Communications

Nice to Haves:

• Experience in PR and media relations, e.g. agency or editorial or journalistic experience

• An international outlook and passion for travel

This position is hybrid and you must be living in Milan, Italy and have work authorization for Italy to be eligible.

Please submit all application materials in English.

Offices: Milan, Italy