דרושים Senior Community Growth Manager Months Ftc – Business Operations Focused ב-Airbnb ב-צרפת

The intern experience:

As an intern, you’ll be integrated into a team where you’ll contribute to challenging projects. Your manager, team, and our incredible employee community will strive to be superhosts to you during the summer. We provide the support, mentorship, fun, and real world experience needed to accelerate your learning and make a real impact on our product, as Airbnb revolutionizes connection, belonging, and travel. You can expect to:

• Collaborate with multiple team members to achieve project milestones
• Communicate with stakeholders across different teams to provide project updates
• Seek and provide feedback throughout the internship
• Actively participate in and contribute to the Home Community Team and broader Airbnb community

The difference you will make:

As a Community Engagement Intern, you are entrusted with:

• Taking an active part in Community support, growth and engagement for your local Host Community
• Executing local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution.
• Support the team in recruiting, onboarding and managing new Community Leaders
• Growing Host representation in Host Clubs
• Help the team provide coaching to the local Homes Community Leaders, while also remediating and replacing inactive Leaders
• Support Community Leaders to develop and test region-specific programs that foster community connections for homes hosts at scale
• Support Community Leaders education on all significant product changes and cascading feedback on product and policy to the relevant internal stakeholders
• Support effective in-person and online Host Club meetups, to foster connection and growth in the Homes host community

Your expertise:

• Current master’s student in Business, Commerce, Communication or a related field, ideally in a top business school, in your last year before graduation
• Fluency in French and English, both written and spoken
• A previous successful experience in community engagement, account management, or event management
• Highly organized, with the ability to manage multiple conversations across various platforms
• Strong verbal communication and interpersonal skills
• Passionate about Airbnb’s mission to create belonging and economic opportunity for hosts
• Familiarity with Salesforce, Google Suite, Facebook Groups is a plus
• Work authorization for employment in France is required - visa sponsorship is unavailable.

Offices: Paris, France

The community you will join:

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.

The difference you will make:

This role is a 12 to 18 months mission - a great opportunity to use your analytical skills to generate insights, develop and execute strategic initiatives and see immediate results of your proposed improvements. You will report directly to our Host Services leader for the EMEA region.

This role is based in our Paris office (Hybrid).

A typical day:

• Strategy: Garner a deep understanding of the state and needs of the business in France and support growth. Create & implement local strategies for Host Services in the French market that drive material impact to our bottom line.
• Business analysis: Analyze and review performance on all aspects: quality, supply growth and availability. Influence key business decisions through data-driven recommendations and insights
• Processes: Act as a representative of these services in France, surfacing local nuances and feedback and structuring it in a way that drives global change or improvements to the product or program functionality. When implementing local strategies, overseeing them from strategic planning phase through execution.
• Community Management: Act as an Airbnb representative for the Host Services community, cascading key product updates and encouraging best practices among the peers across EMEA. Collaborate with Regional Managers and cross-functional partners to support supply strategy and cross-functional initiatives. Support the French team in reviewing Host communication (strategy, channels, messages) in order to improve our retention.
• Stakeholder Management: This person will be responsible for working directly with key leaders across our Chief Business Officer Organization to ensure full alignment across initiatives. This will involve working closely with the France country manager to ensure Host Services fit into the broader strategy of the Country. In addition, this person will collaborate with leaders of our supply Team to ensure services are a meaningful driver of host growth in the country.

Your expertise:

• Qualified candidates will have 8+ years of work experience, preferably with combined exposure to sales, business operations and project management
• Ideally, prior experience in consulting and fast-paced environments (e.g. startups)
• Good analytical skills and metrics understanding allowing to take data-driven decisions
• Good understanding of digital environment and of the different growth levers and opportunities
• Capacity to balance day-to-day responsibilities with longer-term strategic execution
• Already experienced a target driven environment and at ease with short and mid-term challenges
• Ability to get things done with constantly changing priorities, projects and deadlines
• Experience building and strengthening relationships with external partners
• Proactive self-starter able to prioritize and manage work autonomously in a fast paced environment
• Capacity to think out of the box and to innovate
• Excellent verbal/written communication and presentation skills
• Fluent in French and English

Offices: Paris, France

The Difference You Will Make

As an Account Executive, you will be responsible for identifying and turning cold leads into warm sales opportunities; while at times working the full sales funnel facilitating the supply acquisition of high quality inventory. Focusing on these responsibilities, you will build the Hotel category’s market presence and collaborate with other teams. This includes partnering, strategizing, and running daily operations directly with hotels and chains, and ensuring that HotelTonight and Airbnb always have the best inventory and deals from hotels available for our guests.

A Typical Day

• Meet and exceed KPIs by owning the performance and success of assigned region
• Prospect new potential hotels through external research, networking, and use of Airbnb tools.
• Expertly position and communicate HotelTonight & Airbnb’s value proposition to new partners via phone, email, and in-person
• Add net new hosts by qualifying and moving leads through the funnel as quickly as possible, achieving defined quarterly goals
• Find supply in and launch new markets: Own market launches including supporting lead generation and coordinating cross functionally
• Support hotel onboarding as needed from won sales opportunities
• Implement scalable strategies that drive maximum business impact across a wide range of hotel partners
• Effectively promote and build strong relationships with hotel and serviced apartment partners by demonstrating comprehensive knowledge of our platforms and confidently pitching their value

Your Expertise

• 6+ years of professional experience, preferably in a fast growing startup tech company working in sales and/or account management
• Previous hospitality experience is a plus
• Fluent in both French and English .
• The ability to get things done with constantly changing priorities, projects and deadlines
• Excellent communication, organizational, and analytical skills; detail-oriented but moves fast
• Ability to establish strong relationships with and influence partners
• Capacity to balance day-to-day responsibilities with longer-term strategic execution
• You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way

Offices: Paris, France

The difference you will make:

As a market manager, you’ll be a strategic partner to a dynamic portfolio of hosts in your region and act as a trusted advisor, sharing tailored insights and implementing impactful strategies to help them thrive and succeed on Airbnb. Whether it’s helping them optimize pricing, enhance their service, or better understand the platform, your goal is to empower hosts to thrive. You will also work closely with Market Managers to scale education efforts through webinars, email campaigns, and more.

A typical day:

• Build strong, trusted relationships with your hosts - delivering helpful, timely support and occasionally meeting them in person within your territory.
• Lead regular check-ins and business reviews to identify growth opportunities and guide Hosts toward success.
• Understand Airbnb’s product and Host pain points deeply—using that knowledge to advise Hosts and share meaningful feedback with internal teams.
• Partner with your team to run engaging one-to-many programs like webinars and campaigns that help Hosts at scale.

Your expertise:

• 4+ years of experience in account management, partner support or a similar partner-facing role.
• Excellent communicator - confident presenting ideas and building rapport in person, by phone, and over email.
• Strong commercial skills to be able to drive overall revenue growth for hosts.
• A natural relationship builder with energy, empathy, and a genuine desire to help others succeed.
• Comfortable using CRM tools.
• A collaborative teammate who’s always willing to share knowledge and support the broader team.
• Organized and able to balance short-term actions with long-term growth.
Fluent (written and verbally) in French and English.

Offices: Paris, France

The Difference You will Make:

As a Regulatory Operations Lead, you will bring specialized experience in strategizing and delivering regulatory product solutions that span reporting and operational best practices. You will demonstrate the ability to advise and guide cross-functional teams across geographies based on trends and observations to continuously evolve our long term strategy. You will lead with influence, build structure through ambiguity, and deliver innovative solutions to drive scalable regulatory best practices.

A Typical Day:

• Lead the strategic development and execution of scalable regulatory products and programs across multiple jurisdictions, effectively communicating outcomes and insights to senior leadership.
• Analyze data by running queries and creating dashboards to identify trends, surface anomalies, and perform the necessary investigation
• Lead end-to-end execution of complex regulatory products and programs, ensuring measurable outcomes, sustainable operations, and readiness to meet evolving legal requirements while ensuring Airbnb’s obligations are met with excellence.
• Translate emerging regulatory trends into actionable business strategies for senior leadership using data.
• Partner with cross-functional technical partners to design systems and tooling that enable proactive, automated compliance solutions.
• Identify and lead resolution of regulatory risks or incidents, coordinating with legal and policy counterparts to develop mitigation and escalation strategies.
• Influence cross-functional roadmaps and corporate strategy through deep expertise in regulatory frameworks.
• Oversee and continuously update product assurance initiatives with a global perspective, ensuring meticulous attention to detail without compromising agility.
• Drive high-impact strategic projects aimed at enhancing efficiency and effectiveness while also aligning with broader business goals.

Your Expertise:

• 10+ years of progressive experience in regulatory operations, product, legal/policy compliance, program management, or related regulated industries in dynamic environments.
• Ability to navigate ambiguity and lead multiple projects in a fast-paced and complex regulatory environment.
• Experience building scalable technical solutions and processes to mitigate regulatory risks, in addition to work with datasets in SQL and dashboard/BI tools.
• Experience designing and operationalizing cross-functional regulatory workflows.
• Exceptional communication skills, with the ability to articulate complex regulatory information as applicable and required for varied audiences.
• Comfortable and skilled at regularly interfacing with, influencing and being a thought partner to senior management to inform strategy and decision-making, yielding positive outcomes.
• Strong stakeholder management and influencing skills, with a track record of aligning cross-functional teams to achieve business objectives.

Offices: France, Ireland, United Kingdom

As a Senior Market Manager, you will be responsible for the supply health, quality and growth in France by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.

A typical day:
Account Management

• Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts
• Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals
• Create and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your region
• Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
• Hold regular optimization calls and business reviews with your partners
• Develop strong and long-lasting partnerships
• Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
• Partner cross functionally to address optimization bottlenecks.

Quality

• Proven ability to handle operational complexity and ability to maximize the impact of resources
• Support host community programs in your region
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales
• Audit supply quality in the field, addressing areas for improvement.
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
• Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success

Supply acquisition

• Prospect and onboard new, high-quality supply in your assigned geography
• Experience designing regional sales plans

Demand

• Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market

Your Expertise:

• 8+ years of experience in new sales, account management, and partner support
• 2+ years of hospitality/travel industry experience is a plus
• Strong time management and prioritization skills
• Proven track record of being able to effectively work a leads pipeline or book of business
• Proven skillsets at delivering sales growth.
• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
• Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus
• The ability to get things done with constantly changing priorities, projects, and deadlines
• Able to travel to assigned markets (when business travel resumes)
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
• Proven experience working cross-functionally
• Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;
• Well developed priorities and time management skills.
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
• Charismatic self-starter who is resourceful and self-sufficient
• Fluency in French and English

Offices: Paris, France

The Difference You will Make:

As a Senior Market Manager, you will be responsible for the supply health and growth in France by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for developed and highly competed market destinations to ensure our long-term market success.

A Typical Day:

• Develop and own the supply strategy for your assigned geographic markets in France
• Build and manage partner relationships to exceed quarterly and annual sales goals. This includes holding optimization and business reviews with your clients as well as representing Airbnb in external meetings with Hosts
• Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, with regular in-person touchpoints to build long-lasting relationships.

• Prospect and onboard high-quality supply in your assigned region.
• Gain deep knowledge of your assigned markets and serve as the go-to source for local trends and dynamics.
• Analyze data and apply insights to identify and act on strategic opportunities that drive sales growth.
• Apply an entrepreneurial mindset to design, develop, and execute tailored engagement initiatives.
• Collaborate cross-functionally with public policy, legal, communication, and customer support teams to ensure long-term success.
• Maintain a baseline understanding of software integrations to provide effective client support.
• Educate clients on significant product updates and relay feedback to internal stakeholders.

Your Expertise:

• 8+ years of experience in account management, partner support, and/or sales, with 2+ years in the hospitality/travel industry preferred
• Fluency in French and English is required
• Willingness to travel regularly to your assigned market (1-2 times per quarter)
• Proven track record in managing a leads pipeline and/or book of business
• Proficiency in CRM software (Salesforce, Mixmax a plus) and managing core objects (leads, opportunities)
• Excellent communication and presentation skills, with the ability to engage clients via Zoom, Email, and In-person
• Strong quantitative skills, with the ability to interpret and apply data effectively
• Ability to work strategically and tactically, managing time, priorities, and deadlines in a dynamic, fast-paced environment
• Proven experience working cross-functionally
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
• Charismatic self-starter who is resourceful and self-sufficient

Offices: Paris, France