דרושים ב-Intercontinental Exchange

Job Purpose

This is a full-time position that requires occasional shift work (day and night).

Responsibilities

• You will be responsible for monitoring and Incident Management (1st Level fix, Notification and Escalation) of the Production Environment
• You will be accountable for monitoring of the Systems, Networks and Applications within the production environment
• Manage, diagnose and fix (based on runbook and knowledge) Incidents which are raised through Monitoring Tools, or via the Production Conference Bridge
• Strong collaboration with other teams to add additional runbooks and maintain existing runbooks
• Assist in the investigation and/or the resolution of problems that caused Incidents, in scope of the responsibilities
• Meticulously follow the handover process documented to bring the next shift up to speed and highlight priority items or issues

Knowledge and Experience

• University degree or applicable experience within IT systems support and/or operational support of applications, databases within a Windows environment
• Demonstrable knowledge of networking: specifically, TCP and UDPi, SQL, Scripting/Macros
• Willingness to work shift rotations that include weekends and public holidays, as the company requires, and to participate in standby/on-call duties to help resolve issues where required
• Excellent verbal and written communication skills
• Logical approach, critical thinking and analytical problem-solving skills with an ability to identify the root cause(s) of a problem
• Effective team player – able to interface / liaise effectively with a variety of IT and non-IT contributors and personalities across the organization
• Ability to be organized and decisive while under pressure, when managing urgent and critical production issues
• Excellent time management skills - A structured and organized approach to work, knows how to manage priorities and able to multi-task

This role offers work from home flexibility