דרושים Cir Analyst – Issue Resolution Ph ב-3m ב-Philippines, Taguig

Job Duties and Responsibilities

• Monitor and manage intercompany orders inbound transactions.
• Close cooperation with source of supply locations, BG/division supply chain, Enterprise Operations, 3M Subsidiaries, Master Data, and 3PL/freight forwarders to ensure the timely import of Intercompany transactions.
• Understands and executes transactions following import rules and regulations complying with applicable Country Import Regulatory policies and procedures for international shipments.
• Manage communication between 3M international subsidiaries and ship locations by providing accurate data including product availability, order status, expedites, etc.
• Follow up on escalations, delays, shipment discrepancies, invoice issues, system and data errors, and transportation issues.
• Support inquiries.
• Ensure timely completion of Customer Feedback Resolution data our subsidiary partners.
• Identification of opportunities to improve and involvement in continuous improvements initiatives (Lean Six Sigma)
• Proactive problem identification and resolution.
• Support Intercompany, Plant & Country ERP deployments.
• Actively participates in relevant corporate programs/initiatives,
• Good time management in daily operations
• Basic understanding of ICO model

Qualifications:
• 1-2 years of University/College Education.
• Intermediate English skills. Written and verbal
• Team Player.
• Intermediates excel skills.
• 1+ years of experience in Supply Chain, Manufacturing, Finance, and/or Transportation.
• SAP Experience preferred
• Self-motivated, fast learner willing-to-learn.
• Must have high client service, quality oriented and continuous improvement mindset.
• Works well with teams – esp. virtual and cross-functional.
• Resourceful, can work well with ambiguity.
• Strong verbal and written English communication skill

Additional qualifications that could help you succeed even further in this role include:
• Experience in international transacting
• Experience within multiple supply chain roles (demand, supply, production planning, distribution/transportation)
• Experience working on cross-functional and international teams

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Specifically, you will:

Product Information Analysis, Digitization & Management

• Adhere to digitization process & understand internal systems to support requests such as content asset uploads, complete syndication requests, coordinate with developers, and internal digitization requirements.
  
• Support digitization requests to keep both B2B and B2C Product Catalogues of the 3M company accurate and up-to-date:
  • A. Asset uploads, syndication, sales-aid requests
  • B. Product specification updates
  • C. Product information report extracts
    
• Ensure business teams understand digitization requirements and maintain constant communication with required teams to ensure product attributes and related information are defined and accurate.
  
• Support & enable marketing and digital teams in the management of digital content (ensuring accuracy and relevancy of information) required to drive the business’ presence, vision, goals and strategies.
  
• Adhere to QA processes and provide insight on processes. Active participation in training and self-training from new technologies and tools updates
  
• Ensures adherence to 3M policies, guidelines, and procedures as required for the effectiveness and quality of the services provided.
  
• Continuous improvement of processes
  
• Positively contributes to and supports team efforts and objectives.

You will be successful by:

• Leading processes through your product information digitization and management experiences including administrative expertise on corporate digital solutions, team-work and project management skills.
• Understanding 3M’s product information management systems, its architecture and available solutions that support product data and digital information maintenance and syndication for internal and external use.
• Providing comprehensive consulting to business and project teams, as it relates to product data and digital asset management and development.
• Establishing objectives and metrics and transparency in results.
• Communicating with multiple stakeholders on key learning, project statuses and results on time.

Qualifications:

• Bachelor's degree in any Business, Engineering, Finance, or any related courses. For roles that require non-English language, candidate must have completed at least 2-year course related to any of these fields.
• 1-2 years of experience in managing product information management and analysis systems for web or application development (Hybris, Adobe Assets, SAP Luminar, Adobe Analytics)
• Strong Excel skills to analyze product data and digitize fast in utilization of global product information sourcing in an effective manner
• Ability to understand technical design features and technical architecture as it relates to website and content development
• Experience in driving operational excellence with multi-functional teams
• Passion for improving own knowledge and skills and maintaining up-to-date web technology knowledge
• Good interpersonal skills with proven success building relationships across all levels, internally and externally, including influencing senior decision makers
• Experience analyzing and applying data to make decisions
• Excellent analytical, written and oral communication skills in English
• Proficient in Japanese language (read/ write/ speak)

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Job Description:

Main Responsibilities

1. Maintain basic, moderate to difficult Marketing Deviated and Standard Pricing applications including tables, queries, macros and Visual Basic for Applications modules, developing enhancements as needed

2. Ensuring that the template values pass the 3m systems processes and tools Quality Standards

3. Coordinates the update needed to proper channels and follow through up to closure

5. Overall Case and request management in 3M authorized systems and tools upon receipt to closure

7. Creating price reports and other ad-hoc analysis related to price management, material listing, PIPO in order to support business decisions

8. Managing and executing basic, moderate to difficult listings and exclusions requests from requestors

9. Monitoring, updating, and following up on basic, moderate to difficult progress of ongoing listings/exclusions requests

10. Troubleshooting basic, moderate to difficult listings/exclusions errors, questions, and requests from stakeholders

11. Managing and executing basic, moderate to difficult requests to set up materials as necessary for customer ordering

12. Uses basic analytical skills to interpret information, examine variables, draw conclusions, and assess alternative methods

13. Decisions or actions may impact the operational effectiveness of work operations, schedules, or performance goals

14. Responsible for driving and achieving completion of tasks within defined SLAs

15. Responsible for driving and achieving defined Quality Standards

16. Understand and enforce Pricing data confidentiality and security rules

17. Help in transitioning processes from the country to GSC.

18. Handle process related inquiries of moderate scope and complexity.

19. Help with creation and maintenance of process documents. Ensure that documentations are aligned with the GSC format.

20. Participates in and may lead project teams.

22.Other tasks assigned by the Supervisor

Job Qualifications:

1. A graduate Marketing or Business Administration, Communication course is generally required.

2. At least 2 years of experience related to Pricing, Material Listing, Phase in Phase out or the likes, is required

3. Excellent communication skills both written and oral

4. Highly customer service and quality oriented mindset

5. Proficient research, analytical and problem solving skills

6. Continuous improvement mindset

7. Advanced knowledge on MS Office

8. Structured approach to effectively and efficiently planning own workload;

9. Team oriented person who can focus on the details and ability to multitask 10. Knowledge of VBA, Macro excel formulas is an advantage

11. Knowledge of Salesforce, SAP, Vendavo platforms is an advantage

12. Stable internet connection

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Job Description:

The
General Ledger Analyst will be responsible for processing General Ledger related activities which includes, but not limited to JV preparation and posting, Balance sheet accounts reconciliation, transmission of FS, reports preparation, facilitating SOX/Audit requirements, etc.

The responsibilities will include:

GL CLOSING:

• Perform test Transmission runs and identify errors
• Coordinate resolution of transmission errors to respective parties (ICO, AR, IT, etc.)
• Perform Final Transmission of financials in Peoplesoft / BPC
• Run and maintain Allocation set up for
  simple
• Maintain opening and closing of GL Module.

BALANCE SHEET ACCOUNTS RECONCILIATION:

• Prepare monthly. quarterly and annual reconciliation on accounts with moving balances assigned to the team
• Identify and investigate variances, clean up ageing recon items

JOURNALS:

• Process Manual JVs requests (prepare JV Templates)
• Park JVs in SAP / S2K
• Ensure completeness of supporting docs of journals (i.e. basis for calculation, approvals, JV Templates, etc.)
• Prepare self-initiated journals

OPERATIONAL RHYTHM:

• Participate in T1 Huddles
• Escalate issues occurring in the production floor
• Facilitate / lead T1 Huddles
• Provide inputs to the End to End Specialists during Financial Statement Review, Account Balance Sheet Review and Post Close Review

SOX and COMPLIANCE:

• Assist in providing supporting documents requests from SOX / Auditors.
• May perform related SOX controls

• Ensure processes follow the 3M Global Financial Standard, SOX, and other regulations.

OTHERS:

• Participate in process improvement activities ensuring continuous improvement and productivity (i.e. CIs, JDIs, etc.).
• Participate in projects, e.g. accounting centralization activities from the region, SAP deployment, etc.
• Updating of SOPs of the assigned tasks.

Basic Qualifications:

• Accounting degree and preferably with minimum 2 years relevant working experience in finance and accounting
• Working experience in shared service center is preferred
• CPA or equivalent qualification is a plus
• Able to communicate effectively with different stakeholders in the organization

Skills:

• Service and quality-oriented mindset and enjoys working with operational processes
• Cross-functional and cultural communication skills
• Flexible to handle new assignments and willingness to learn
• Ability to learn legacy system (AS400, PeopleSoft)
• Working knowledge of SAP is an advantage
• Proficient in MS Office applications
• Ability to work in a virtual environment / team
• Ability to work under pressure
• Multicultural skills and experience are a plus

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

Duties and responsibilities

-Primary task is to handle complaint cases from creation to closure and may eventually transition to end-to-end support for Complaint Handling and Credit & Collections processes.

-Knowledge and use of Salesforce & SAP systems in daily tasks. Maintain and remain current with all training and certifications.

-Interprets policies and regulations, investigates problems, communicates with other departments, and provides research and resolve issues, identify and implement service solutions.

-Actively participates in relevant corporate programs/initiatives,

-Drives a high level of service to deliver tasks according to agreed Service Level Agreements.

Qualifications

• Bachelor's degree or higher from preferable business, economics but other degrees are accepted.
• 2-3 years customer service, finance/accounting, supply chain or sales experience.
• Demonstrates strong interpersonal, communication, analytical, organizational skills.
• Maintains a professional, positive, and tactful demeanor with clients and customers.
• Problem solving requires the use of judgment, research, and analytic skills to determine possible solutions and make appropriate choices and decisions.
• Ability to perform tasks through independent work and applying judgment, while collaborating in a Team Environment.
• Able to work under pressure.
• Able to work independently and with a team.
• Knowledge in Microsoft Office systems.
• Good command of the English Language (verbal and written).

Preferred Qualifications

• Minimum of 2-3 Years of related job experience to the role.
• Experience with customer issue resolution processes and systems.
• Sales Force and SAP knowledge is a must.
• Advanced skills in Microsoft Office such as Word, Excel, PowerPoint, and Power BI Reporting.
• Demonstrates strong initiative in process improvement activities and ability to influence change management activities.
• Excellent English communication skills (verbal and written).
• Willing to follow ANZ Time zone Shift Hours (5AM-2PM) and follow ANZ Holidays.
• Work Set-up: Hybrid

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.