United States, California, Customer Service Coordinator jobs

ServiceNow Senior Consultant – HR Service Delivery (HRSD)

You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.

As a Senior Technology Analyst, you will play a pivotal role in bridging the gap between business needs and technical solutions. You will interact with business stakeholders to gather and analyze requirements, ensuring that newly implemented technology solutions meet their needs. Your collaboration with technical teams will be essential in designing and delivering effective system architecture solutions.

Your key responsibilities

In this role, you will spend your time engaging with clients and internal teams to ensure successful project delivery. You will face challenges that require analytical thinking and problem-solving skills, providing you with opportunities to learn and grow in a dynamic environment. This position may require regular travel to meet with clients, allowing you to build relationships and understand their needs better. Key responsibilities include:

• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.

Skills and attributes for success

Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

• Act as a workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
• Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers)
• Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation
• Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Ability to create high quality deliverables and project artifacts

To qualify for the role, you must have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically, no less than 2 - 4 years relevant ServiceNow HRSD project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 1 of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist – HR Service Delivery
• 3+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Ideally, you’ll also have

• Performance analytics and reporting experience – certifications are a plus

• Employee Center and Workplace Service Delivery experience – certifications are a plus

• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)

As an Executive Support Coordinator (ESC), you’ll provide high-level administrative support to the organization. This role involves providing in-office support for local and visiting PPMDDs as well as supplemental in-office assistance. May also assist with tax, backup and interim support for PPMDDs with executive assistants on extended leaves. May also assist and coordinate local office events. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to manage multiple tasks in a dynamic environment. You’ll be a key member of a team using your experience, skills and knowledge of organizational policies, procedures and practices to help achieve the goals of the business. You’ll present information to inform recommendations on business processes and be part of a high performing, diverse and inclusive team sharing best practices.

Your key responsibilities

• Assist in the planning, organization, and execution of local office events, including team meetings, training sessions, and corporate gatherings in compliance with meeting and events policy and process and in collaboration with CBRE as necessary
• Coordinate with Meeting and Events team on logistics such as venue selection, catering, and materials preparation to ensure successful event delivery
• Prepare and organize materials for onsite meetings, presentations, and reports, ensuring all necessary documentation is readily available
• Develop and maintain relationships with internal personnel at all levels to complete support activities
• Manage and coordinate small projects and track progress
• Leverage strong working knowledge of applicable firm and service line quality, risk and confidentiality policies and guidelines in daily business operations
• Apply and share knowledge obtained on firm technology, work processes, resources, structure and business of the firm/service line/functional group
• Use firm knowledge, tools and network of resources to execute on deliverables and solve problems that arise to meet customers’ expectations
• Maintain documents on appropriate file servers and repositories, aid in the adherence to and reinforcement of record retention policies
• Act as a backup for other executive assistants during absences or peak workloads, ensuring continuity of support for executives which may include booking travel arrangements, processing and tracking business expenses in compliance with firm policy
• Collaborate with the executive support team to facilitate smooth operations and effective communication

Skills and attributes for success:

• Highly skilled attention to detail and self-assurance of quality of work performed or reviewed
• Ability to effectively manage conflicting priorities, organize workflow, anticipate customer needs and independently leverage alternative resources to achieve optimal operational excellence
• Proactively coach and share knowledge with colleagues
• Gain knowledge and develop and demonstrate advanced working knowledge of firm structure, service lines, key personnel, software and organizational policies and procedures
• Work independently with minimal supervision

To qualify for the role, you must have

• Ability to provide in-office support five days a week
• 4+ years of relevant business experience or combined no less than 2 years relevant experience and associates or higher degree
• Proficiency in MS Word, Excel, PowerPoint, Teams and Outlook
• Proficiency in automated calendar management tools (e.g. Outlook) and various IOS and Android mobile devices

• Proficiency in MS SharePoint

What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $46,900 to $98,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $56,300 to $111,400. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Our expectation is this is 100% in office job.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

As an Executive Administrative Coordinator, you will provide high-level, functionally specialized administrative, project and operational support to multiple executives of the firm who hold designated leadership positions. You will be closely aligned and integrated with the operations, strategies and business objectives of senior leaders with visibility across their network. You will proactively identify the needs and challenges of the executive, identifying effective solutions and ensuring that all necessary preparations and support are in place to enable the executive's success. You will track, coordinate and execute on confidential projects, applying judgment and selecting methods for meeting objectives. As a representative of the executive leaders, you will foster sophisticated relationships and interact with internal and external clients and stakeholders.

Your key responsibilities

• Manage daily execution of administrative services for eligible partners, principals, managing directors and directors
• Apply specialized knowledge of service line, sector and operations role of executive to make independent decisions to accomplish project, administrative and operational objectives
• Apply an in-depth understanding of the key drivers affecting the leader’s role and business priorities to administrative and project coordination
• Identify and resolve administrative issues and challenges, analyze problems and implement solutions to improve efficiency and productivity
• Build and foster relationships with internal and external business leaders and stakeholders and their administrative staff to support business objectives
• Protect confidential/proprietary information and manage data and records securely
• Demonstrate high level firm/service line knowledge of QRM policies
• Independently compose, format and edit non-technical business documents in conjunction with leader executives and appropriate internal communications professionals
• Liaise with service line and core business service personnel to track and coordinate executive work/projects; manage information and respond to requests accurately and promptly
• Compile, review and analyze markets and budget reports to create tracking reports, identify action items, coordinate follow up and prepare meeting materials
• Anticipate and apply knowledge of leaders’ priorities to manage complex and constantly changing calendars
• Coordinate domestic/international travel, internal and external events, meetings and conferences within scope leveraging appropriate resources

Skills and attributes for success

• Complex problem solving within realm of role responsibilities, using strong analytical, organizational and research skills
• Independent decision maker exercising discretion/judgment
• Assimilate unfamiliar issues rapidly
• Proactively escalate identified or potential issues
• Ability to communicate effectively and professionally with all levels including senior leaders with sensitivity to matters that require diplomacy
• Navigate organizational structures, changing environments and sensitive relationships
• Prioritize and perform multiple tasks simultaneously
• Advanced skills in MS Word, Excel, PowerPoint, Teams, SharePoint and Outlook
• Work independently

To qualify for the role, you must have

• BA/BS degree or relevant experience
• 8-10 plus years of experience
• Typically, no less than 5 - 7 years relevant experience
• Flexible for overtime as required. Vacation dependent on business needs and cycles.
• Work primarily onsite in the EY office, client or meeting site as determined.
• Must be flexible to travel

Ideally, you’ll also have

• 5+ yrs. exp supporting senior leadership level executives in large organization or firm
• Project coordination experience

The opportunity

• Guidewire Claim Centre Support with 3 to 6 Yrs

Your key responsibilities

• Guidewire Claim Center Support and Maintenance (Staff 3-6 years)
• Must be flexible to work in shifts (Rotational Shift – India Shift, UK Shift) and On Call Support on a roster-ed rotational basis.
• Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment.
• Manages the Guidewire CC Configuration and Integration.
• Design, modifies and implements Guidewire product suite.

Skills and attributes for success

• Deep understanding of Guidewire framework, implementation, architecture and components.
• Must have experience in GuideWire Claim Center 9.0 version+
• Well versed in development streams - Configuration/Integration/Both
• Strong knowledge in Guidewire platform (Gosu scripting / UI / Data Model)
• Implementation of Rules (including UI Validation) using GOSU scripting.
• Metadata Configuration of Rules (including UI Validation).
• Integration with External Systems and Guidewire Platform supported integration techniques.
• Working knowledge of Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• Strong in SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Should have strong knowledge and experience on Tomcat and or Websphere/WebLogic
• Real time knowledge and experience on enterprise system integration, preferably from Insurance domain background.
• Experience in Insurance domain, preferably in Property & Casualty.
• Should have understanding and experience of software development best practices.
• Excellent business communication skills
• Excellent leadership skills
• Prior Client facing experience
• Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
• Understand service management and change management activities, along with SLAa and estimator tools.
• Should have worked on incident management and problem management.

To qualify for the role, you must have

• Guidewire CC Config
• Gosu Scripting, UI & Data Models
• Core Java, J2EE, XML, Web Services (SOAP/REST), ANT
• SQL, Spring, Hibernate, Castor, any Enterprise Messaging System
• Tomcat and or Web sphere/WebLogic.

Certification:

• Guidewire CC (Good to have)
• ITIL certification (Good to have)

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Your key responsibilities

• You are responsible to provide leadership, functional knowledge and configuration skills to build EY Proprietary applications on top of SAP products.
• Responsible to deliver in a hybrid systems environment – primarily SAP On-Prem products, SAP Cloud Platform and SAP Cloud products.
• Responsible to deliver in the Agile process as part of a stable team.
• You are also expected to engage with partners and service providers to clarify any open operational or technical questions, reporting to the EY CT SAP Domain product management function.

Skills and attributes for success

Ideally, a Person with 3+ years of experience in SAP FI/CO and knowledge/experience in S/4HANA Public Cloud Finance having expertise in Implementations, Rollout, Upgrade and Support Projects in SAP ECC and SAP S/4HANA. You will also be:

• A team player with strong analytical, communication and interpersonal skills
• Constantly updating yourself about new offerings from SAP as well as market conditions
• A winning personality and the ability to become a trusted advisor to the stakeholders

To qualify for the role, you must have

• Experience in requirements gathering, User Story creation and grooming, blueprint preparation, system configuration, testing, cutover, Go-live and operations.
• Work experience in relevant SAP Financial Services consulting services engagements or business environments
• Strong work experience in SAP FI/CO, S/4HANA Private Cloud - Finance and SAP S/4HANA Public Cloud - Finance through multiple E2E implementations
• Strong experience in SAP New GL, AR, AP, AA, Basic CO, Banking, BCM, and FSCM
• Understanding of integration points with the SD, MM, and FI/CO modules
• Experience in Banking and Cash Management
• Cost Center, Profit Center, Investment Management, Internal Order Accounting experience
• Product Cost Planning, Budget Planning and Forecasting experience
• Financial Planning and Analysis
• Accounting and Financial Close
• Data Migration with Migration Cockpit
• Financial Operations
• Education: Accounting and Finance (MBA/M. Com/CA/ICWA) or Engineering

Ideally, you’ll also have

• Knowledge of SAP technologies for both On-Prem and Cloud offerings from SAP
• Understanding of application integration potential across SAP offerings
• Knowledge of SAP Industry Solutions
• Education in business management will be helpful

What we look for

• Strong teamwork, work ethic, product mindset, client centricity and a relentless commitment to EY values.

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

The Service Delivery Center is made up of high-performing, US-based resources who work closely with our experienced professionals to deliver project-based work and managed services to our federal clients. The Service Delivery Center is a core component of the Government & Public Sector practice (GPS). This position supports the Assurance team by directing and managing Assurance work. This position will provide day-to-day management of Associate Analyst I through Senior Analyst (Analysts) ranks.

Your key responsibilities

• Provide management, supervision and evaluation of Senior Analysts, Analysts and Associate Analysts
• Manage the administration of audit reporting and documentation
• Identify potential audit issues or unusual relationships from analysis of financial statements and raise the issue to the engagement senior manager for resolution
• Apply accounting and auditing concepts to client situations
• Complete and/or oversee documentation and execution of specific audit procedures
• Identify opportunities to enhance audit techniques and provide recommendation to the engagement senior manager
• Drive development of audit and accounting client deliverables
• Perform financial and audit data analytics
• Monitor project scope and schedule and the progress of client engagement deliverables.
• Develop and maintain relationships with stakeholders across other EY functional groups
• Meet engagement project expectations defined by project and engagement stakeholders
• Identify, communicate and address project risks, assumptions and constraints
• Direct field work, inform supervisors of the engagement status and manage Analyst performance
• Manage resources, communications, and cost management of projects/programs
• Assume responsibility for the collection and documentation of project and engagement financial, accounting and audit related information for daily, weekly, monthly and ad hoc reporting, as directed
• Assume responsibility for the completion and delivery of engagement specific work products and deliverables
• Direct, review and analyze the work of Associate Analyst I through Senior Analyst ranks
• Communicate the progress of the assigned tasks on a period basis to the senior manager
• Communicate with the client in connection with executing audit procedures, as necessary

Skills and attributes for success

• Intellectual curiosity and strong sense of professional skepticism
• Ability to quickly grasp complex processes involving multiple stakeholders and information systems
• Effective teaming and collaboration with individuals from a variety of backgrounds and skillsets

To qualify for the role, you must have

• Bachelor's degree
• CPA
• United States citizenship; and must be able to obtain and maintain a secret clearance or higher
• Five (5) or more years of relevant experience, including at least 3 years' experience with Federal financial, accounting or audit related work
• Proven people management experience and ability to manage large teams in a metrics-driven, managed services environment, supporting nationally distributed teams and clients
• Excellent communication, facilitation and presentation skills demonstrated through effective writing and presentations to clients and internal stakeholders
• Ability to meet all project and client engagement milestones, deadlines and budgets
• Ability to monitor the scope of projects and engagements and ability to determine if adjustments are required
• Excellent analytical and problem-solving skills
• Effectively work with a nationally distributed team
• Excellent skills within MS Office (Word, Excel, PowerPoint, SharePoint)
• Ability to meet tight deadlines and following up on open issues
• Excellent English language skills ' both written and verbal
• Flexibility to travel up to 20%

Ideally, you'll also have

• Ability to obtain other certifications as may be required by federal regulations