Service Desk Analyst jobs

What you’ll be doing:

• Critical member of revenue forecasting processes and conduct detailed variance analysis to deliver actionable insights in a fast-paced, high-growth environment.

• Build and maintain dynamic financial models to project revenue, costs, and gross margins, supporting strategic planning and performance management.

• Analyze complex financial data and trends to provide clear, data-driven recommendations to senior leadership and cross-functional business partners.

• Champion continuous improvement initiatives in financial reporting by implementing automation and optimizing reporting processes.

• Ensure accurate and timely financial reporting in accordance with the FP&A calendar and quarter-end close requirements, maintaining high standards of data integrity and compliance.

What we need to see:

• 12+ overall years of financial planning experience, especially with data analytics and data modeling of a business unit, supporting a global, high-tech corporation.

• Bachelor’s degree or equivalent experience in Finance, Economics, Business; MBA a plus.

• Expert analytical skills and advanced financial modeling techniques in Excel, with ability to build and convey business insight.

• Define new processes and analytics as well as influence business decisions.

• Ability to improve and streamline manual processes and drive efficiency.

• Strong leadership, interpersonal, and communication skills, including effective communication at all levels within the Company.

Ways to stand out from the crowd:

• Expert analytical and complex financial modeling skills, critical thinking and problem-solving skills.

• Experience collaborating across a large organization to influence change.

• Excellent communication and interpersonal skills, with proven ability to build successful relationships and partner with all levels of a company’s organization.

• Creative and innovative leader with a positive approach and a focus on business solutions.

• Experience with SAP, SFDC, Tableau and BI Tools applications.

What you’ll be doing:

• Lead financial planning and analysis for the global Hardware Engineering organization, driving forecasting, budgeting, and investment optimization.

• Oversee engineering inventory management, including forecasting, reserve analysis, and excess material reviews.

• Manage global engineering lab investments by planning equipment purchases based on company roadmaps and partnering closely with engineering leaders to ensure alignment with development priorities.

• Develop and maintain dynamic financial reporting frameworks covering budget, forecast, and variance analytics that improve visibility and decision-making.

• Leverage Artificial Intelligence and automation tools (such as Claude, Perplexity, Copilot, Databricks, Alteryx, and Power BI) to build scalable data models, dashboards, and analytical reports that generate actionable business insights.

• Drive process improvements that enhance accuracy, efficiency, and transparency across engineering finance operations.

What we need to see:

• Bachelor’s degree in Finance, Data Science, Engineering, or a related field (or equivalent experience); MBA or advanced degree preferred.

• 5+ years of experience in financial planning and analysis, preferably within a global high-tech or manufacturing organization.

• Proven expertise in data analytics and financial modeling, including proficiency in tools and programming languages such as Python, SQL, or similar.

• Strong understanding of accounting principles and experience with financial ERP systems (SAP experience a plus).

• Exceptional analytical, problem-solving, and business partnership skills with the ability to translate complex data into clear, actionable insights.

Ways to stand out from the crowd:

• Semiconductor and/or manufacturing experience in tech.

• Genuine curiosity in STEM and eagerness to learn new things.

• Strong understanding of industry technology and market dynamics in areas directly related to NVIDIA’s products, research and development.

What you’ll be doing:

• Working with tech giants to develop and demonstrate solutions based on NVIDIA’s groundbreaking software and hardware technologies.

• Partnering with Sales Account Managers and Developer Relations Managers to identify and secure business opportunities for NVIDIA products and solutions.

• Serving as the main technical point of contact for customers engaged in the development of intricate AI infrastructure, while also offering support in understanding performance aspects related to tasks like large scale LLM training and inference.

• Conducting regular technical customer meetings for project/product details, feature discussions, introductions to new technologies, performance advice, and debugging sessions.

• Collaborating with customers to build Proof of Concepts (PoCs) for solutions to address critical business needs and support cloud service integration for NVIDIA technology on hyperscalers.

• Analyzing and developing solutions for customer performance issues for both AI and systems performance.

What we need to see:

• BS/MS/PhD in Electrical/Computer Engineering, Computer Science, Physics, or other Engineering fields or equivalent experience.

• 4+ years of engineering(performance/system/solution)experience.

• Hands-on experience building performance benchmarks for data center systems, including large scale AI training and inference.

• Understanding of systems architecture including AI accelerators and networking as it relates to the performance of an overall application.

• Effective engineering program management with the capability of balancing multiple tasks.

• Ability to communicate ideas clearly through documents, presentations, and in external customer-facing environments.

Ways to stand out from the crowd:

• Hands-on experience with Deep Learning frameworks (PyTorch, JAX, etc.), compilers (Triton, XLA, etc.), and NVIDIA libraries (TRTLLM, TensorRT, Nemo, NCCL, RAPIDS, etc.).

• Familiarity with deep learning architectures and the latest LLM developments.

• Background with NVIDIA hardware and software, performance tuning, and error diagnostics.

• Hands-on experience with GPU systems in general including but not limited to performance testing, performance tuning, and benchmarking.

• Experience deploying solutions in cloud environments including AWS, GCP, Azure, or OCI as well as knowledge of DevOps/MLOps technologies such as Docker/containers, Kubernetes, data center deployments, etc. Command line proficiency.

What You’ll Be Doing:

• Lead and manage aspects of silicon business operations, including wafer and advance packaging supply chain management, capacity, pricing, and contract negotiations, product roadmap influence, and relationship management. Help shape and influence our production process decisions to ensure flawless execution and world-class results.

• Assist with business negotiations including preparation of RFQs for product tape out awards, pricing, capacity allocations, and other key business drivers.

• Assist the business team, ensuring they are equipped to meet our operational goals and respond to challenges with agility.

• Thrive in problem-solving and react swiftly to issues, maintaining the seamless flow of operations in a dynamic environment.

• Influence upper management by highlighting competitive technologies, ensuring timely decisions that support our business objectives.

• Partner with suppliers to secure expedites, supporting new product ramps and mitigating urgent shortages.

• Resolve capacity constraints by collaborating with suppliers, internal planning, and engineering teams, ensuring smooth operations and minimal disruptions.

• Work closely with the BU, Engineering, and Ops teams on advance packaging roadmaps and production ramps, aligning efforts to mitigate potential risks and ensure successful product launches.

• Manage foundry partner relationships and be a key individual to initiate/handle escalations.

What We Need to See:

• Equivalent experience in Engineering, preferably Electrical, Mechanical, or Chemical Engineering, will be considered in lieu of a Bachelor’s degree. An advanced degree or equivalent is a plus. A strong technical foundation will provide the vital expertise for this role.

• MBA or demonstrated financial expertise through proven experience. Ability to apply financial principles will be invaluable in driving efficiency and cost reduction.

• 15+ yrs of relevant experience in semiconductor operations, with a preference for fab environments (e.g., TSMC, UMC). Previous experience in the semiconductor industry will ensure a smooth transition into this role. Knowledge of advanced packaging processes is a major plus.

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

• Strong leadership and team management skills, with a record of successfully leading cross-functional teams. Encouraging and motivating teams will be critical in achieving our goals.

• Excellent communication and interpersonal skills, with a proven ability to collaborate effectively with individuals both inside and outside the organization. An ability to connect with others will be key in building and sustaining successful partnerships.

• Expertise in supply chain management, production planning, and logistics within the semiconductor industry. Possessing a deep understanding of these areas is crucial for improving our operations.

Ways to stand out from the crowd:

• Familiarity with collaborator companies in semiconductor manufacturing. Existing relationships will provide a strong foundation for success in this role.

• Forward-thinking with the ability to plan for future opportunities. Proactive approaches will help us prepare for upcoming developments in our operations.

• Strong project management and negotiation skills. Ability to manage projects and negotiate agreements effectively will be highly valued.

• Familiarity with industry trends, market conditions, and competitive landscape.

• Consistent track record of driving operational excellence and continuous improvement. A sustained history of delivering outstanding results will set you apart.