Service Desk Analyst jobs
Nvidia Senior DevOps Service Reliability Operations Engineer - DGX ... United States, Texas
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- US, CA, Santa Clara
- US, Remote
- time type
- Full time
- posted on
- Posted 2 Days Ago
- job requisition id
What you will be doing:
The team will provide their services 24/7 with a follow-the-sun environment which will span continents. You will report directly to a manager in the United States.
Some CIS shifts require either a Saturday or Sunday each week. The hours worked may include an early or late start (10hrs-per-day x 4 days-per-week schedule) to ensure that the combination the US and India teams provide 24/7 coverage.
Every CIS team member will use alerts and alarms to help prevent issues and incidents when possible. You may also work with the developer community to develop and implement predictive support or diagnostic routines.
Perform systems administration tasks, network administration tasks, security incident monitoring to drive our actions.
CIS team members will work with developers to learn how the service works, then translate that understanding into runbooks which the entire team will use. As new features and functionality are added, you will also update and evolve the runbooks as needed.
Help discover incidents and issues, including initiating the incident management procedure.
Bring in subject matter authorities or service owners as needed to resolve issues. Feedback will help us continually improve our service.
Your interpersonal skills will help keep the team engaged through resolution and ensure our clients believe we value their time and effort. May perform other tasks that will help us provide extraordinary service levels for our customers.
What we need to see:
Highly motivated with strong communication skills, you have the ability to work successfully with multi-functional teams, principles, and architects, coordinating effectively across organizational boundaries and geographies.
5+ years of experience administering large-scale production systems. 3+ years of experience in high-availability Internet, Cloud, or Data Center environments (Systems Administration, SRE, or NOC).
BS in Computer Science, Engineering, Physics, Mathematics, or equivalent experience.
Expert-level knowledge of Linux system administration and automation using Ansible and/or Python.
Strong experience with shell scripting, DNS, DHCP, storage systems, and core networking (IP Tables, routing, firewalls).
Experience with at least one workload manager (Slurm preferred) or job scheduling system in a production environment.
Strong experience troubleshooting and maintaining large-scale bare-metal infrastructure. Strong cross-team collaboration, documentation, and mentoring skills.
Experience improving processes for automation, reliability, and operational excellence.
Expertise using monitoring tools and problem ticketing systems. Strong problem-solving, analytical, and troubleshooting abilities.
Ways to Stand Out from the Crowd:
Advanced hands-on experience with Kubernetes, SLURM, and large-scale cluster management.
Familiarity with GPU hardware and high-performance computing environments.
Experience with observability and incident management tools (Grafana, OpenTelemetry, PagerDuty, JIRA). Cloud experience (AWS, Azure, GCP) is a plus; strong preference for on-prem expertise.
You will also be eligible for equity and .
These jobs might be a good fit
Nvidia Senior Technical Data Analyst - Operations E2E Intelligent S... United States, California
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- US, CA, Santa Clara
- time type
- Full time
- posted on
- Posted 2 Days Ago
- job requisition id
What you'll be doing:
Design intuitive data models and semantic layers to enable self‑service and AI apps reducing ad‑hoc query friction for business users.
Enrich data products with business glossary and metadata to reduce AI hallucinations, improve user adoption, searchability and governance.
Lead multi‑site integrations across new manufacturing plants and ops applications standardizing schemas and controls; enabling cross‑plant insights.
Engineer scalable pipelines with data integrity functions and audit features. Automate measuring and monitoring data quality for improved decision making.
Explain the data designs, system changes, enhancements, address any questions or issues effectively to the stakeholders.
Partner with stakeholders, solve business problems, train users, help with data and queries.
Optimize Lakehouse systems to deliver high performing solutionswhile controlling operational costs.
What we need to see:
BS, MS, or PhD in EE/CS or related field of education (or equivalent experience).
5+ years of programming experience (Python, PySpark, SQL, etc.).
5+ years of experience with big data technologies and cloud platforms (AWS, Databricks, Snowflake).
12+ overall years in Data Warehousing, implementing projects with data Lakehouse solutions.
Experience with enterprise BI databases like SAP BW/HANA, ERP/CRM systems like SAP/Salesforce, planning applications like IBP, APO etc.
Knowledge of operational processes in chips, boards, systems, and networking.
Proficiency in Tableau, PowerBI, and SAP reporting applications.
Ways to stand out from the crowd:
Strong analytical skills with the ability to collect, organize, and disseminate significant amounts of information with attention to detail and accuracy.
Highly independent, able to lead key technical decisions, influence project roadmap and work effectively with team members
Proven experience leading multiple analytics projects in a dynamic, fast-paced environment
Data science, AI/ML experience
Positive interpersonal skills with ability to convey good verbal and written communication
You will also be eligible for equity and .
Nvidia Business Analyst United States, California
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- US, CA, Santa Clara
- time type
- Full time
- posted on
- Posted 2 Days Ago
- job requisition id
NVIDIA is seeking an analytical Business Analyst for End User Support, a critical function in Information Technology. As a Business Analyst, you will drive the design, delivery, management, and improvement of IT services to meet Employee Experience needs. You will play a pivotal role in aligning IT services with business requirements, ensuring effective service delivery, improving the end-user experience, and championing clear, consistent communication and reporting to all relevant team members. At times, you will step in to lead key areas of IT End User Support such as Service Efficiency, Productivity and Operational Excellence. Agility is key for this role, along with a strong communication skill, and an ability to drive our programs
What you’ll be doing:
Develop, document, and coordinate adaptable operational processes that align with Support Engineering and business strategies.
Identify bottlenecks, inefficiencies, and automation opportunities to drive speed and scalability.
Proactively establish and drive collaborative partnerships with NVIDIA business leaders and partners to ensure IT alignment, robust support for requirements, and enable future growth.
Executing against roadmaps and improving operational mechanisms that drive a highly effective and efficient Support Engineering organization.
Champion product and service innovations using data insights, analysis, and metrics.
Drive efficiency in the IT processes, in partnership with the business, engineering team, and the IT Organization.
What we need to see:
Bachelor's degree or equivalent experience.
5+ years of experience.
Experience driving process efficiency or related field
Experience in building trusted advisor relationships, influencing others and working effectively with people at all levels in an organization.
Shown success in transformative alignment of process setting, translating strategy into actionable steps.
Exhibits strong verbal and written communication skills accompanied by the ability to influence both directly and indirectly and build consensus throughout the business.
Knowledge of communications standard processes and willingness to develop strategies and complete plans.
Ways to stand out from the crowd:
Operates with a high level of intellectual curiosity, demonstrating a startup personality that is proactive, hands-on, driven, strategic, accountable, ethical, collaborative, hard-working, and productive
Track record of driving business outcome and successful implementations, sales, strategies, requiring collaboration across different team members
You will also be eligible for equity and .
Applied Materials Senior Financial Analyst - Global FP & B4 United States, California
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Job Description Summary
Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.
Job Description – Senior Financial Analyst – Global Financial Planning & Analysis (B4)
This Sr. FP&A Analyst role under Corporate Planning Organization will support driving GFP&A activities for the entire company. This position will involve analyzing and developing content for CFO, product groups, investor relations and treasury, and presenting that content in an effective way. The position requires high level of diligence as majority of the reporting and presentations will be serving the executive management of the company.
The right individual will have strong analytical skills and work ethics, capable of executing to deadlines and requests. Also the person should demonstrate solid grasp and understanding of financials and GAAP reporting, including understanding of balance sheet and cash flow statements and drivers.
Primary Responsibilities:
- Perform spend analytics in a meaningful way that takes into account business understanding towards actionable insights
- Perform regular predictive financial modeling, monitoring outcomes, and refining the model
- Interpret financial results into insights and recommendations for presentation to executives
- Act as a finance business partner and subject matter expert across the business
- Manage and update content as needed for investor relations events and board meetings
- Provide financial modeling, analysis, and valuation support for acquisitions and ad-hoc projects
- Identify and implement reporting of key financial metrics that enable meaningful insights and improve the visibility to company’s financial results
- Identify and drive impactful process standardizations across Finance
- Partner with GIS to enable implementation of reporting systems and processes across Finance
Requirements
- Bachelor’s Degree (Master’s Degree, CPA, CFA preferred) – Finance, Accounting, Economics or Business-related degree preferred
- 8-12 years of experience in Finance/Accounting for reputable firms
- Strong communication and persuasion skills
- Advanced knowledge of Microsoft Excel, dashboards, data visualization
- Strong analytical, financial modeling and reporting skills
- Attention to details, ability to think clearly, work effectively with cross-functional teams.
- Curiosity to learn the business, improve processes and strive for excellence
- Ability to work with minimal guidance in a fast-paced, global environment
- Experience in implementing new finance technology such as Tableau, Big Data, etc. a plus
Applied Materials Senior Financial Analyst United States, Texas, Austin
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Job Description Summary
Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills. Builds knowledge of the company, processes, and customers. Solves a range of problems. Analyzes possible solutions using standard procedures. Receives a moderate level of guidance and direction.
Key Responsibilities
- Responsible for all spending and budgeting related activities. These activities include but are not limited to forecasting, reporting, journal entries posting, capital budget management and execution, quarter end close and accounts reconciliation.
- Effectively collaborate and interact with various Business Managers and be responsible in consolidating key FP&A requirements, while delivering reporting analysis for all financial cycles.
- Perform consolidation and reporting related to financial close, quarterly business reviews, Annual Operating Plans, Strategic Review and forecast cycles
- Collaborate with cross functional teams in performing detailed analysis for finance and non-finance stakeholders
- Support management in completing ad hoc reports and providing data driven insights into business performance
- Develop financial models, run scenario analysis and provide support in analyzing margins, risks and opportunities.
- Lead the effort in streamlining management reporting and centralizing information and analytics
- Proactively identify and drive process improvement initiatives
Qualifications & Preferences
- Strong analytical and problem-solving skills
- Strong Excel modeling skills, experience with Financial systems like SAP, Anaplan and Tableau a plus
- Collaborative working style, excellent communication, and presentation skills
- Self-starter with a positive attitude and ability to thrive in a rapidly changing environment
Bachelor’s degree inor related field
4-7 years of finance experience and Master’s Degree preferred
Full timeAssignee / RegularTeva Pricing & Contract Analyst United States, Florida, Weston
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Incumbent should be academically trained or must have gathered professionally experience and skills in pricing, product and sales analysis, pricing software.
• Performs daily product reviews and changes by leveraging pricing software and analytical tools in order to find opportunities to increase revenue, profitability
• Closely monitors work queues in order to perform real-time pricing decisions based on volume performance and/or market changes, data accuracy, and performs price/data adjustments as needed
• Communicates and collaborates with Sales, Purchasing, Pricing to ensure data quality and clear service level expectations.
• Monitors work queues and other information with a high level of detail in order to quickly and timely determine product/pricing outcomes with a high level of confidence and accountability
• Support pricing managers in pricing data analysis, operations, optimization, problem resolution
• Prepares customer overrides and bid recommendations taking into consideration various pricing factors such as market data, sales trends, inventory levels, seasonality, and product costs
• Performs price overrides in a fast, transactional environment, leveraging data and facts
• Troubleshoot product/pricing data issues in real time to ensure proper sales flow and reduce ordering bottlenecks
Education/Certification/Experience:
- Bachelor's degree in related field (Business, Economics) or minimum of 2+ years of equivalent work experience
- Minimum of 2+ years experience in a highly transactional, processing setting, preferably pricing oriented
- Pharmaceutical industry pricing experience with large customer base and product portfolio, or comparable line of business (i.e: commodities, pricing in large retail or B2C/B2B distribution business, claims, mortgage)
• Demonstrated experience in pricing operations
• Expertise in Microsoft Office (PowerPoint, Excel, and Word)
• Expertise in web based applications such as Tableau, SaaS, Salesforce, etc.
• Inquisitive individual, willing to ask questions, probe, find answers in a complex environment
• Ability to learn product and customer dynamics, research relevant product information both internally and externally
• Demonstrates strong analytical skills, both quantitative and qualitative
• Ability to manage a high volume of tasks, transactions, time management, adherence to deadlines, accountability are required
• Great problem solving and issue resolution capabilities.
• Fact based, analytical thinker with demonstrated ability to thrive in data-driven, process-oriented environment, while under pressure for fast resolution.
• Ability to use detailed financial and transactional data for fast-paced decision making
• Excellent oral and written communication skills
• Ability to understand high volumes of complex information and is detail-oriented
• Ability to manage multiple tasks simultaneously
• Ability to adapt to operational, software changes, and shifting priorities
• Ability to adhere to late shift (typically noon-9pm M-F) with emphasis on peak transaction times.
• Ability to coordinate with team members for proper processing coverage and transaction spikes
No Travel
PHYSICAL REQUIREMENTS:
Occasional:
• Sitting for extended periods of time at work station or mobile equipment.
Visual Acuity:
• Perform activities such as computer work, preparing and analyzing data, and extensive reading.
WORKING ENVIRONMENT
• May be required to wear personal protective equipment (PPE) as needed on site visits (i.e. safety glasses, hearing protection, gloves, etc.).
We offer a competitive benefits package, including:
Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.
The total compensation may also include restricted stock units and discretionary awards, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
Teva Sales Force Effectiveness Analyst II United States, Florida, Weston
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• Data Analysis: Collect, organize and analyze large volumes of data, including sales figures, operational metrics, sale employee metrics and industry trends, to identify inefficiencies and areas for improvement
• Process Improvement: Evaluate existing business processes and develop new strategies, policies and protocols to increase efficiency, reduce costs and improve performance
• Talent Acquisition Onboarding: Included in the Onboarding Process of all Sales personnel to ensure they are loaded into TPS with all of their pertinent information in order for them to access TPS, Sales Force, Sales Advantage, Telephony Systems, etc.
• Reporting & Communication: Prepare detailed reports and presentations on findings and recommendations for senior management and stakeholders
• Cross-Functional Collaboration: Work with teams across different departments, such as sales, finance and IT, to implement and monitor new initiatives and process changes.
Your experience and qualifications
Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.
Education/Certification/Experience:
• Minimum of 3 years of experience
• Bachelor’s degree preferred.
• Experience with Salesforce, Share Point, SQL and Tableau.
• Knowledge of TPS systems
• Previous experience in a pharmaceutical distribution company.
Skills/Knowledge/Abilities:
• Understanding of high performing sales divisions and practices.
• Experience in procurement and inventory management.
• Effective oral and written communicator.
• Effective problem-solving skills and critical thinking abilities.
• Fully proficient in Microsoft Office Suite.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational and time management skills.
• Detail Oriented.
• Due to the confidential nature of some financial details, discretion required.
TRAVEL REQUIREMENTS
PHYSICAL REQUIREMENTS:
Occasional:
• Sitting for extended periods of time at work station or mobile equipment.
Visual Acuity:
• Perform activities such as computer work, preparing and analyzing data, and extensive reading.
We offer a competitive benefits package, including:
- Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
- Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
- Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.
- Life and Disability Protection: Company paid Life and Disability insurance.
- Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.
The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
Share
- US, CA, Santa Clara
- US, Remote
- time type
- Full time
- posted on
- Posted 2 Days Ago
- job requisition id
What you will be doing:
The team will provide their services 24/7 with a follow-the-sun environment which will span continents. You will report directly to a manager in the United States.
Some CIS shifts require either a Saturday or Sunday each week. The hours worked may include an early or late start (10hrs-per-day x 4 days-per-week schedule) to ensure that the combination the US and India teams provide 24/7 coverage.
Every CIS team member will use alerts and alarms to help prevent issues and incidents when possible. You may also work with the developer community to develop and implement predictive support or diagnostic routines.
Perform systems administration tasks, network administration tasks, security incident monitoring to drive our actions.
CIS team members will work with developers to learn how the service works, then translate that understanding into runbooks which the entire team will use. As new features and functionality are added, you will also update and evolve the runbooks as needed.
Help discover incidents and issues, including initiating the incident management procedure.
Bring in subject matter authorities or service owners as needed to resolve issues. Feedback will help us continually improve our service.
Your interpersonal skills will help keep the team engaged through resolution and ensure our clients believe we value their time and effort. May perform other tasks that will help us provide extraordinary service levels for our customers.
What we need to see:
Highly motivated with strong communication skills, you have the ability to work successfully with multi-functional teams, principles, and architects, coordinating effectively across organizational boundaries and geographies.
5+ years of experience administering large-scale production systems. 3+ years of experience in high-availability Internet, Cloud, or Data Center environments (Systems Administration, SRE, or NOC).
BS in Computer Science, Engineering, Physics, Mathematics, or equivalent experience.
Expert-level knowledge of Linux system administration and automation using Ansible and/or Python.
Strong experience with shell scripting, DNS, DHCP, storage systems, and core networking (IP Tables, routing, firewalls).
Experience with at least one workload manager (Slurm preferred) or job scheduling system in a production environment.
Strong experience troubleshooting and maintaining large-scale bare-metal infrastructure. Strong cross-team collaboration, documentation, and mentoring skills.
Experience improving processes for automation, reliability, and operational excellence.
Expertise using monitoring tools and problem ticketing systems. Strong problem-solving, analytical, and troubleshooting abilities.
Ways to Stand Out from the Crowd:
Advanced hands-on experience with Kubernetes, SLURM, and large-scale cluster management.
Familiarity with GPU hardware and high-performance computing environments.
Experience with observability and incident management tools (Grafana, OpenTelemetry, PagerDuty, JIRA). Cloud experience (AWS, Azure, GCP) is a plus; strong preference for on-prem expertise.
You will also be eligible for equity and .
These jobs might be a good fit
