Service Desk Analyst jobs

Our global tax professionals deliver connected services across disciplines, helping clients navigate change and make informed decisions. Using advanced technology and deep expertise, we support planning, compliance, and strategy across six sub-service lines. If you're committed, thorough, and experienced in international tax, we’d love to hear from you.

Join our GCC-based tax team as an experienced transfer pricing specialist, where you'll work in a professional, client-focused environment on exciting projects. We offer flexibility and autonomy, allowing you to shape your workday while contributing to impactful solutions.

Your key responsibilities

You'll play a key role throughout the project lifecycle, translating data into insights and building strong client relationships across industries. You'll also lead multiple transfer pricing engagements and contribute to high-quality tax planning services.

Qualifications & Experience

• Minimum of 3+ years' experience in a similar role – either from another audit house or an in-house transfer pricing section
• An understanding of complex transfer pricing concepts and broad exposure to transfer pricing issues
• Strong organizational, analytical and verbal/written communication skills
• Professional and educational qualifications are Master of Science (MSc) in Business Administration and Commercial Law, Master of Science (MSc) in Business Administration and Auditing or Master of Laws

Ideally, you’ll also have

• Proficiency in Arabic
• A consistent record of excellence in a professional services environment
• Existing transfer pricing experience

Integrated Risk Management (IRM) Managed Services Center Senior Analyst (Senior)

The risk landscape is continuously changing due to market volatility, geopolitical crises, wide-spread economic changes, regulatory reforms and cyber threats. As a result, organizations look to us to transform their approach to risk to turn it in a means to not only protect the enterprise but create value.

Clients retain IRM Managed Services to assist them with transforming their risk functions and providing operational support for technology solutions to provide the executive leadership with valuable insight for decision making. As an IRM professional you will belong to a globally connected team of specialists delivering services from our Dallas Service Center.

Your Key Responsibilities

As a member of our IRM service center, you will be part of a specialized team supporting the delivery of risk and technology solutions on Governance, Risk, and Compliance (GRC) platforms such as Archer Technologies and Service Now.

Skills and Attributes for Success

• Responsible for managing IRM service center delivery around GRC offerings
• Support ongoing maintenance and enhancement requirements for our clients
• Supervising daily activities of 8-12 service center Tier 1 or 2 Analysts
• Managing project/engagement budgets for IRM service center capabilities
• Support development of policies and procedures to guide IRM service center activities
• Assist IRM service center manager with project planning and identification of opportunities to improve delivery of services
• Communicate issues and seek support in a timely manner to eliminate roadblocks and drive collaboration, speed, innovation, and excellence
• Maintain a professional communicative relationship with IRM engagement team utilizing IRM service center support
• Provide timely, comprehensive, and accurate information in both written and verbal communications

To qualify for the role, you must have

• 2+ years of relative development experience as a System Administrator
• Archer Certified Administrator – Specialist or Archer Certified Administrator – Expert (formerly Archer Certified Professional)
• Experience with data feeds, APIs, and other integrations
• Proficiency with Microsoft Office (e.g., Outlook, Word, Excel, PowerPoint, etc.)
• Possess working knowledge of and prior experience applying risk management fundamentals
• Excellent written and oral communication skills
• Proven leadership skills
• Past experience managing and prioritizing multiple projects / work streams
• Ability to think critically and problem solve
• A team-focused mentality with the proven ability to work effectively with diverse stakeholders
• Proactive attitude, seeking for improvement opportunities which can positively impact the business
• An ability to work under pressure while maintaining a professional image and approach
• Decision-making capabilities, with an ability to weigh the pros and cons of potential actions and identify the most appropriate one

Ideally, you’d also have

• Associate or Bachelor’s degree in Computer Science, Information Systems, Business, or other related area of study preferred
• Prior military experience preferred
• Ability to obtain and maintain a Secret-level clearance or higher
• Past experience mentoring and developing personnel
• ServiceNow Certifications: Certified System Administrator (CSA)
• Proficiency with scripting and data integration within the ServiceNow platform
• 2+ years of supervisory experience

Your Key Responsibilities

• Effectively lead and motivate service delivery center team who support technology consulting engagements and provide technical leadership with the SRC&R service operations and delivery
• Provide guidance and direction to the on-site GPS SRC&R consultants in identifying process improvements, including junior staff members, enhancing existing SRC&R solutions and operating SRC&R processes as required
• Additional responsibilities include support in the following areas:
  • Assess cybersecurity controls, programs and strategies using our proprietary framework and industry frameworks
  • Operate SRC&R solutions based upon engagement defined policies and procedures
  • Cybersecurity measurements and monitoring development and operations
  • Cybersecurity strategy and roadmap development
  • NIST Risk Management Framework and Assessment and Authorization enhancement, operations and governance
  • Cybersecurity focused Supply Chain Risk Management and/or Third-Party Risk management operations, assessment and enablement
  • Cybersecurity process design and re-engineering
• Drive high-quality work products within expected timeframes.
• Monitor progress and manage risk while ensuring stakeholders are kept informed about progress and expected outcomes
• Use knowledge of industry trends to identify engagement and client service issues and communicate this information to the on-site engagement team through written correspondence and verbal presentations.
• Stay informed of current Cybersecurity industry trends relevant to the services being delivered

Skills and attributes for Success

• Working knowledge of security frameworks and standards such as ISO 27001/2, PCI DSS, NIST 800-53, NIST CSF and the cybersecurity laws and regulations such as FISMA
• Ability to produce high-quality work products within expected timeframes
• Leadership experience

To qualify for the role you must have

• Bachelor's degree in a related field
• A minimum of 1+ years of related work experience
• Must be able to obtain and maintain a Secret-level clearance or higher
• Must be comfortable working in-person as needed
• Experience in one or more of the following areas:
  • Cybersecurity assessments
  • IT and cybersecurity policies, standards, procedures and controls
  • Cybersecurity strategies and roadmaps
  • Cybersecurity awareness and training
  • Cybersecurity metrics and reporting
  • Cybersecurity organization design and implementation
  • Cybersecurity and risk management solution design and implementation (e.g. SNOW IRM, Archer GRC, RiskLens, Azure Security Center, etc.)
  • Federal RMF solution operations (e.g eMass CSAM, Xacta, etc.)
  • Cybersecurity and IT architecture experience (e.g. cloud security architect, security architect)
  • Flexibility to travel up to 20%

CISSP, CISM, CISA, CIPT, CIPM, CIPP CRISC or other relevant certification

• Prior experience in a service delivery center or similar environment

You will play a key role in defining and reviewing how Private Equity (“PE”) Fund advisors meet regulatory, tax, and financial statement reporting requirements, using our new, proprietary EY-developed technology platform. Top tier PE fund managers are assessing and onboarding to the EY platform, which brings together investment risk data, transaction, and holdings data into a single platform for workflow management, transparency, and accountability to lower reporting costs and streamline their fund accounting and fund financial reporting processes. Join our team and assist leading PE fund advisors address their most complex reporting and technology challenges.

Your key responsibilities

• Review journal entries and related support documents for quarterly fund valuation entries.
• Review the work of other team members with diverse backgrounds to ensure accuracy and completion according to regulatory reporting policies and procedures.
• Drive high quality work products within expected timeframes and budget. Monitor progress, manage risks, and ensure leadership is kept informed about progress and expected outcomes.
• Resolve any exceptions/negative trends in Reference Data Operations and continuously develop and implement possible solutions to streamline existing processes.
• Bring strong attention to detail, problem solving and critical thinking to ensure work is complete and accurate and escalate issues to leadership when appropriate.

Skills and attributes for success

• Capable of transforming demonstrations into comprehensive written procedures, work aids, FAQs, and other documentation.
• Understands how to structure written content to enhance usability for end users.
• Quickly grasps new processes and can actively collaborate with Subject Matter Advisors and other team members to develop corresponding procedures, ensuring alignment with organizational standards and best practices.
• Actively participates in discussions by posing relevant questions during meetings and demonstrations, seeking clarification from Subject Matter Advisors as needed to enhance understanding and drive informed decision-making.
• Possesses a risk-aware mindset, capable of identifying key risk areas and effectively communicating them to relevant team members, while also playing a proactive role in contributing to their resolution.
• Demonstrates a strong ability to build and nurture relationships with various stakeholders, gathering valuable input and feedback on policies and training initiatives to foster a collaborative environment.
• Detail-oriented, meticulously capturing all aspects of a process and ensuring their incorporation into our procedures and policies, thereby promoting consistency and accuracy across the organization
• Strong interest in gaining expertise in the complexities of private equity and real estate fund accounting, investment accounting, and reporting practices.
• Deliver client requirements in a regulatory driven environment, process improvements, and understand operationally complex fund accounting principles.
• Develop relationships with team members across multiple geographic locations and time zones

To qualify for the role, you must have:

• At least 3 years of work experience in fund accounting operations, fund audit, or a related field within the asset management industry, especially private equity and real estate funds.
• Strong technical writing skills and relevant experience writing accounting policies, procedures, and training materials.
• Ability to run client-facing meetings to gather requirements needed to create new or refresh existing accounting policies.
• Working knowledge of common and complex private equity and real estate fund structures.
• A bachelor’s degree in business, accounting, finance or related discipline
• Analytical skills, especially those related to fund accounting, investment accounting and asset management.
• Strong proven communication skills demonstrated through effective writing and presentations to clients and internal stakeholders.
• Effective leadership, project management, and organizational skills.
• An understanding of financial products and services, including those related to depository institutions, asset management, securities, financial technology, and/or private equity.
• An interest in working in an environment which encourages continuous learning, development and identification of opportunities for improvement of individual and team performance.
• A willingness to travel on an exception basis for client needs.

Ideally, you’ll also have:

• Understanding of risk and controls framework utilized in developing SSAE 18 SOC 1 reports.
• An interest in technical accounting concepts.
• Understanding of fund legal documents (LPA, PPM) and fund structure charts.
• Experience overseeing the work of junior team members including coaching and mentoring

What we look for

You should be flexible and able to juggle multiple responsibilities, including delivery of exceptional quality work to our clients. In addition, you’ll be a motivated self-starter, and will value sharing best practices with your colleagues and leaders.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Plus, we offer:

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

The Service Delivery Center (SDC) is made up of high-performing, US-based resources who work closely with our experienced professionals to deliver project-based work and managed services to our federal and state clients. The SDC is a core component of the GPS practice.

In this role, you’ll be involved in project teams of all sizes, assessing or collecting client information, and reviewing supporting information for consistency with client and regulatory requirements.

Key responsibilities:

• Become technically proficient in applicable program procedures and requirements
• Review documentation for completeness by following fundamental guidelines outlined in Program instructions and established procedures
• Assist with fact finding and obtain needed documentation to resolve issues and exceptions
• Commit to meticulous attention to detail and uphold strict adherence to all Program requirements
• Execute proper documentation of review procedures and client communications per Program requirements
• Provide written and verbal data analysis, outcome assessments, and procedural advice regarding client processes, administration and information
• Develop increasing knowledge of sector-specific regulations and skills to support clients in adhering to regulatory requirements

• Deliver status updates and effective feedback on best practices, challenges, and workstream insights
• Contribute to driving operational efficiency
• Execute and deliver on engagement-specific tasks as directed
• Recognize and actively seek guidance from team leaders when faced with unfamiliar circumstances

Skills and attributes for success:

• Ability to comprehend and retain complex training materials, demonstrating focus and engagement during training sessions
• Attention to detail and ability to closely follow processes and procedures
• Ability to interact with clients and offer feedback on processes, trends and best practices
• Capability to redirect attention as needed and reprioritize daily workload with direct supervision
• Willingness to learn firm and client-specific technologies
• Readiness to learn and explore, eager to investigate complex situations to find solutions
• Display a high-level of professionalism and maintain a polished demeanor in an environment with client and leadership presence
• Authentic communicator with the ability to collaborate with EY colleagues across various teams who want to develop personally and professionally in a dynamic organization.

To qualify for this role, resource must have the following:

• A bachelor’s degree
• United States Citizenship
• Strong customer service and organizational skills
• Experience with Microsoft Office Suite (MS Word, Excel, PowerPoint)
• Excellent written and verbal communication skills to interact with internal team members and external client personnel
• Ability to learn and use technology and follow a linear and well-defined process
• Respect for the need to maintain confidentiality and tact when reviewing and discussing client circumstances
• Proficiency in the English language, including the ability to listen, understand, read and communicate effectively, both in writing and verbally, in a professional environment
• Must be able to obtain and maintain a secret clearance or higher
• Ability to work in the office 5 days a week (Monday-Friday)
• Capacity to work some overtime

Ideally, resource(s) will also have:

• Prior experience in a service delivery center or similar environment
• Familiarity with public sector regulatory environments at the local, state, and/or federal level

ServiceNow Consulting Manager – Enterprise Service Management (ESM)

You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.

In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions.

Your key responsibilities

As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role is remote based with regular travel required to meet client needs.

• Lead workstream delivery and ensure effective management of processes and solutions.
• Track deliverable completion and project status, ensuring alignment with performance objectives.
• Actively participate in client working sessions, leading workstreams from planning through execution and closure.

Skills and attributes for success

Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ ESM or Global Business Services (GBS) processes or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

• Act as a workstream lead across all aspects of ServiceNow ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including but not limited to engagement management, design, configuration/development, testing and deployment phases
• Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)
• Ability to build and foster client relationships and demonstrate the value of EY services
• Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
• Provide guidance and industry leading practice expertise for ServiceNow ESM/GBS process implementations, including how specific business objectives can be met through process and technology transformation
• Ability to analyze a company’s ESM/GBS people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources

• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Ability to support pre-sales efforts including creating proposals and estimates
• Ability to create high quality deliverables and project artifacts

To qualify for the role, you must have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically, no less than 4 - 6 years relevant ServiceNow project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 2 of the following ServiceNow certifications:
  • ServiceNow Certified Implementation Specialist – HR Service Delivery
  • ServiceNow Certified Implementation Specialist – Customer Service Management
  • ServiceNow Certified Implementation Specialist – Field Service Management
• Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• 5+ years of Big 4 or equivalent consulting experience
• Experience leading teams and supervising others

• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Ideally, you’ll also have

• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
• Performance analytics and reporting experience – certifications are a plus
• Source to Pay, Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus
• Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)