Desktop Support Technician jobs

About the role:

Assist R&D engineers, scientists, and/or teams in developing and analyzing products, materials, processes, or equipment. This level of position requires an extensive knowledge base, high independence, a demonstrated ability to follow detailed instructions, and a deep aptitude for learning.

As an R&D Technician IV at Boston Scientific, you’ll be hands-on in shaping the next generation of catheter-based medical devices. In this senior role, you’ll work closely with engineers and cross-functional teams to build prototypes, run tests, and solve technical challenges that directly impact patient care. You’ll have the independence to drive your own work while contributing to a culture of innovation and collaboration.

Your responsibilities will include:

Execute assigned tasks for project deliverables.

Develop solutions and contribute to initial design, testing, and process concepts.

Construct prototype products and/or detailed test methods and fixtures from concepts.

Organize, coordinate, execute, and document testing of prototypes/materials with minimal engineering guidance.

Develop new test methods and/or make revisions to existing test methods.

Coordinate procuring and qualification of new or modified test equipment.

Work with internal resources and external vendors to identify and obtain supplies and services.

Contribute to problem-solving and root cause investigations (DOE, FMEA, CAPA)

Train/Coach peers on their job's technical aspects, including interpreting and rationalizing results (i.e., statistics, DOE).

Required qualifications:

• 3 years of experience with a High School diploma, or an equivalent combination of education/work experience

Preferred qualifications:

• 5 years of similar experience
• Experience with complex catheter design, assembly, prototyping, and testing
• Experience with electromechanical products and test systems
• Medical device test method and fixture development experience
• Strong organizational skills and self-motivation
• Strong track record handling detailed oriented work

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Your responsibilities will include:

• Internal Customer interface to answer questions regarding the tool crib space as well as fulfilling orders for storage needs as well as product requests.
• Learn and apply standard business practices for customer need and processes.
• Maintain training compliance requirements for position.
• Assist engineering teams in obtaining the necessary supplies and components.
• Assist in the set-up of mezzanine storage and organization
• Assist with problem-solving.

Required qualifications:

• High School diploma or an equivalent combination of education/work experience

The anticipated annualized base amount or range for this full time position will be$ to $, plus variable compensation governed by the Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives) as well as the value of core and optional benefits offered at BSC, which can be reviewed at www.bscbenefitsconnect.com. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, and other relevant business or organizational needs.

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement. The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

About the role:
As a Field Service Technician II (MedSurg) at Boston Scientific, you will be on the front lines of delivering excellence in service for our innovative capital equipment portfolio. In this field-based role, you will be responsible for pre-installation assessments, installations, maintenance, troubleshooting, and service repair of a range of capital devices. These include Exalt-D Controller, StoneSmart Connect Console, Fluid Management System (FMS), iNod Console, and future capital products supporting our endoscopy and urology customers.

You will partner closely with the Field Sales Organization and other cross-functional teams to ensure our customers receive best-in-class support both onsite and remotely—enabling smooth clinical operations and a high-quality patient experience.

Your responsibilities will include:

• Proposing system configurations compatible with endoscopic procedure room equipment

• Managing clinical and technical customer relationships and expectations

• Ensuring seamless evaluation periods and resolving adoption barriers during implementation

• Capturing, tracking, and reporting customer issues through the Quality system

• Providing technical and process support both onsite and remotely in collaboration with internal teams

• Documenting systems and procedure rooms for remote support purposes

• Updating account records, and creating installation and field service reports in Salesforce

• Partnering with R&D and Commercialization teams to support new product launch activities

• Reporting field activities and performing electronic troubleshooting and component replacement

• Delivering in-servicing and training sessions for medical personnel

• Performing preventative and corrective maintenance and product upgrades

• Handling complaints and documenting them in the complaint handling system

• Installing systems and performing related duties, including special projects

Required qualifications:

• Minimum of 1 year’s experience in a relevant technical role, with an AA degree or equivalent education/work experience

• Proficiency in computer networking, equipment troubleshooting, and administrative tasks

• Familiarity with standard electronic test equipment

• Ability to travel frequently and on short notice (up to 85%)

• Ability to manage expenses, coordinate travel, and handle customer interactions professionally

• Possession of a service vehicle (five years old or newer) and ability to meet insurance requirements

• Clean driving record

• Ability to lift up to 75 lbs and sit/work at a computer for extended periods

• Experience working in hospitals and/or ambulatory surgery centers

• Strong verbal and written communication skills across diverse audiences

• Effective organizational skills and ability to manage multiple concurrent projects

• Ability to diagnose and resolve video and IT system issues in healthcare environments

• Ability to walk and stand for up to 4 hours

• Proficiency with business software tools, including the Microsoft Office Suite

Preferred qualifications:

• Over 1 year of field service experience, preferably in medical equipment

• Two-year college degree (AA) with a focus in Biomedical Engineering or Electronics

• Prior experience in Technical Field Service, Biomedical roles, or Military technical MOS

• Demonstrated ability to work independently with minimal supervision and effectively manage multiple assignments

Maximum Salary: $ 91416

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.

About the role:

This 2nd shift Quality Technician I (2pm-10pm) role will support MPC (Manufacturing, Packaging, and Chemistries) operations in Maple Grove. This role requires cross-functional collaboration with production, manufacturing, and quality team members. This role requires driving continuous improvement in product quality and compliance, owning and reporting nonconformances, and providing day-to-day quality support for manufacturing.

Your responsibilities will include:

• Downtime response to manufacturing floor issues
• Identify, solve, and scope quality issues on the manufacturing line including initiation, investigation, and completion of NCEPs.
• Provide technical, process, and quality support to product builders.
• Assist in quality training for product builders.
• Assist engineers in failure analysis and CAPA activities, including assignment as a CAPA project member.
• Revise existing documents, processes, and/or methods to correct or improve processes/products.
• Coordinate with upstream/downstream departments to adequately scope and contain nonconforming product.
• Identify and lead departmental initiatives related to best quality practices and continuous improvement.
• Identify, prioritize and resolve quality issues identified by metrics.
• Update databases and spreadsheets used to track, monitor, and report department activities.
• Use the inventory and traceability management systems to transact and research material.
• Assist with product failure analysis.
• Assist with audit-related activities.
• Participate in and follow direction with regard to basic statistical analysis and data collection.

Required qualifications:

• High school diploma/degree/equivalent work experience

Preferred qualifications:

• 1 year in the medical device field in a quality role
• Able to work independently under limited supervision as well as in a team environment
• Lean manufacturing experience
• Ability to proactively identify improvement opportunities

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Key Responsibilities

• Requirement & Order Administration: Establishes and/or reviews requirements, generates, adjusts and expedites purchase orders based on MRP results (or results based on other planning systems) and/or on requisition basis along with pertinent information being used to run the business that may influence order execution decisions. Coordinates with the Budget Owners to maintain optimal service levels and determine the proper priorities for support; Administers Purchase Orders based on authorized spending amount and applicable SOP’s. Keeping informed of any problems/delays caused by Suppliers or general market conditions and communicates any impacts/constraints to the end user, production, Business Unit or other discipline impacted by the change. Maintains an excellent working relationship with any entity within (or outside) of BSC who will be impacted by the work conducted by this role which includes issue resolution, reconciliation of errors and correct the root cause of supply chain problems. Interfaces with core functions such as quality, engineering, production, finance and product development Identify areas of risk and implement mitigating action. Support SI&OP exercise and put up the committed build plan, production scheduling and driving the required output to achieve the business objective timely.
• Supplier Management: Responsible for managing the day-to-day supplier relationship. Monitors and communicates quality and delivery performance within BSC and to the supplier; Responsible to resolve supplier related issues and assures a positive and professional business relationship, always establishing and maintaining open lines of communication. Collaborate with Strategic Sourcing, Corporate Groups and other BSC Sites in developing and implementing sourcing strategies and to support global supplier evaluation and selection as well as VIP creation.
• Quality: Adheres to all applicable (Site, Corporate or Regulatory) requirements; Reviews and approves all change requests; Maintains accurate Master Data, AVL, Info record, Source List, e-Req etc as required. Constantly strives to improve the Quality of goods and services supplied.
• Inventory Management: Formulates purchasing decisions to achieve 100% internal customer service, targeted DIOH, inventory holding level and overall lowest TCO (total cost of ownership); Minimize the impact of expired, excess and obsolete materials and dispositions the material appropriately. Identify opportunities to implement best inventory management practices, such as automated Kanban and Consignment Programs.
• Lean, Cost & Other: Perform other tasks as needed in support of achieving the highest level of quality, customer satisfaction and TCO. Assist in the development and implementation of Lean Strategies for improving of all aspects of the operation to improve Quality, deliver reduced cost and minimize waste. Identify cost saving opportunities from existing vendor base. Assist in the in the preparation and execution of the annual materials budget.

• Responsible for customer order management and fulfilment for respective PU.

  • Liaise with global supply chain team on affairs related to orders fulfilment, forecast fluctuation, back order and order prioritization.

  • Track and analyze latest demand trend of all products. Communicate latest demand trend to internal stakeholders.

  • Track and monitor the status of urgent orders. Work closely with functional team and ensure urgent orders are being shipped on schedule.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree in any related field.
• Required skill(s): interpersonal communications, negotiation, analytical, MS Office, SAP, MRP.
• At least 5-9 year(s) of working experience in the related field is required for this position.
• Preferably Senior Executives specializing in Planning, Purchasing/Inventory/Material & Warehouse Management or equivalent.