Qa Inspector jobs in United States, New York, New York

Job Description:

Preferred Qualifications

Position Overview:

This position is for ain our Payment and Deposits Solutions team and requires subject matter expertise in quality assurance practices and testing methodologies, and knowledge in payment products. The candidate will support the development and execution of comprehensive test strategies while integrating knowledge across various product domains. The role involves interpreting quality challenges, recommending process improvements, leading cross-functional testing initiatives, and ensuring the delivery of high-quality applications. Effective communication, stakeholder management, and alignment with senior management are essential for success.

A) Functional Testing / QA Management:

• Plan, execute, and manage functional testing efforts in support of the delivery lifecycle – in-sprint testing, business acceptance testing (BAT), production acceptance testing (PAT) and post-production validations.
• Manage creation, review and sign-off of testing documentation (e.g., test strategies, plans, schedule, test cases, dashboards, defect logs, test phase closure reports) for assigned area / projects and ensure all test artifacts adhere to testing standards and traceability requirements.
• Review business & system requirements and system design documents to create test cases with detailed steps and expected results with a high degree of accuracy.
• Understand and communicate testing impact of scope changes / project change requests to the project management team both from a timeline/cost and a risk perspective.
• Execute test cases and document actual results, with a high degree of accuracy adhering to timelines.
• May analyze, develop, debug, execute and maintain automated test cases within the testing environment.
• Assist in defining test data and test environment requirements.

Modern Way of Working:

• Employ Agile, Product Owner mindset, Shift Left testing methodologies and best practices utilizing collaborative tools like Jira, JTMF, and Confluence to ensure projects progress in the right direction.
• Keep current on emerging trends, tools, and techniques to improve product development and delivery, including best practices from Design Thinking and Lean Startup methodologies.
• Contribute to a culture of innovation, actively seeking ways to enhance capability and performance efficiency.

Stakeholder Management:

• Build and maintain productive relationships with internal and external partners, acting as an ambassador for the business area and the bank.
• Effectively engage and update stakeholders, ensuring understanding of project timelines and strategic alignment with senior management.
• Influence senior stakeholders and guide team members in the area of expertise, managing expectations and collaborating across teams to achieve business objectives.
• Compile and communicate performance metrics to relevant stakeholders.

Communication & Facilitation:

• Convey complex concepts clearly, transforming information into compelling business narratives.
• Effectively communicate product changes and backlog priorities to stakeholders.

Critical Thinking & Problem-Solving:

• Utilize critical thinking and conflict resolution skills to address complex challenges.
• Recommend best practices for improving products, processes, or services.
• Solve intricate problems and develop innovative solutions through sophisticated analytical thinking.

Education & Experience:

• Undergraduate degree required.
• 3+ years relevant experience.
• 3+ years in Project Management, Product Owner, Testing Practices, and/or Agile delivery experience.
• Certifications such as PMP, Agile Certified Practitioner, or Scrum Product Owner (CSPO) are assets.

Payment & Deposits Product Domain Knowledge:

• Knowledge of SWIFT messages, ISO20022, MX and MT formats.
• Understanding of payment systems and methods such as Canada Lynx, US CHIPS, and FedWire, etc.
• Knowledge of non-wire payment methods like drafts and checks.
• Familiarity with regulatory reporting such as EFTR Fintrac, sanction screening, fraud detection, anti-money laundering (AML), compliance reporting, an asset.
• Understanding of deposit sub-ledger capabilities (like account management, transaction posting, multi-currency handling, interest calculations, liquidity management, controls, and reporting) to drive/ support deposits transformation, an asset.
• Familiarity with various accounts (Nostro, Vostro, Corporate Customer), and integration of payments services with correspondent account processing, an asset.
• Understanding of the interaction between payments and deposits operating models and how these serve client needs and use cases.
• Experience with payment data, canonical models, and payment data mapping, an asset.

Preferred Qualifications:

• Proficient in MS Office and collaboration tools like Jira and Confluence.
• Consulting and / or strategy experience preferred, demonstrating problem-solving, analytical thinking, and effective stakeholder management.
• Tier 1 bank or financial institution experience preferred.
• Strong oral and written communication skills.
• Ability to work collaboratively and independently, exercising sound judgment.
• Skilled in data analysis and capable of thriving in ambiguous situations.
• Demonstrated storytelling skills and documentation skills.

The Senior TDS Operations Analyst will act as a cross functional process analyst, conduct research, analysis and reporting on a range of operational and service issues. Executes on critical projects and strategic special initiatives within a defined functional area that may require broader partnership across TDS and/or other TD enterprise functions. Enhance management decision making on policies, processes, products and services based on insights generated from analytics and reporting to advance the operating model / processes and elevate service quality. Facilitates the implementation of policies/processes and/or initiatives to meet functional objectives.

Depth & Scope:

• Expert knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area and as applicable across TDS
• Considered a subject matter expert within own unit
• Executes on more complex and/or non-standard processes and requests of high complexity and risk/financial impact
• Researches and investigates a range ofoperational/reporting/process issues
• Recommends and implements solutions within own area of responsibility
• May need to coordinate/integrate work with other areas as needed
• Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centres of expertise
• Requires specialized and/or advanced technical/business/ function knowledge for areas supported
• High level of complexity inoperational/reporting/processand/or analysis function requiring medium to longer term focus
• May lead a small reporting or operational team or provide work direction to others as a specialist for a specific area
• Represents the group as the lead or subject matter expert on initiatives/projects and/or at meetings across the organization
• Provides training/guidance to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions or ad-hoc non-routine requests
• Ability to support multiple functions within the broader businesses

Education & Experience:

• Undergraduate degree/ college diploma
• 7+ years relevant experience and/or post-graduate degree and/or certifications
• Proficient knowledge of key functional areas including Capital Markets, Financing Operations, Payment and Correspondent Banking Services, Business Services, Change Delivery, and Regional Operations
• Knowledge of current and emerging competitor and market trends
• Knowledge of risk management environment, standards and regulations
• Skill in mentoring and coaching
• Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
• Ability to exercise sound judgement in making decisions
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Knowledge of systems interfaces, payment and funding processes, compensation rules, and regulatory issues
• Skill in using analytical software tools, advanced data analysis methods and specialized reporting techniques
• Skill in using computer applications including MS Office
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to work successfully as a member of a team and independently
• Ability to handle confidential information with discretion

• Provides deep technical subject matter expertise/analysis or operational process support as a keyresource/representativefor the Global Operations and Business Services function
• Identifies, documents, and investigates processes/exceptions arising fromtransactions/processesbeyond first level operations service delivery
• Leads work streams by acting as a project lead/subject matter expert for small-scale initiatives/projects in accordance with project management methodologies
• Acts asconduit/coordinator/facilitatorbringing in appropriate partners/ expertise on key initiatives
• Communicates project status and provide timely escalation of issues to senior management to ensure project objectives are met
• Contributes to the identification, development and implementation of new products, operating workflow, additionalservices/products/applicationsand/or operational efficiencies
• Provides accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
• Accountable for cross-functional interdepartmental initiatives to deliver value internally or to partner/customer groups
• Provides upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate
• Maintains and develops working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to-end process
• Works closely with other internal bank partners to ensure all clients' needs are met

Shareholder Accountabilities:

• Supports the timely and accurate completion of business processes and procedures according to SLA requirements
• Develops and/or implements standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness
• Actively maintains understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality
• Analyzes service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
• Contributes to the development/delivery of presentations/ communications to management or broader audiences
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
• Supports change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
• Assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Employee/Team Accountabilities:

• Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest
• Provides thought leadership and/or industry knowledge by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the function
• Participates in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business Services
• Keeps others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
• Leads, motivates and develops relationships with internal and external business partners/ stakeholders to develop productive working relationships
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally

awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.