Desktop Support jobs in United States, New York, New York
EY Manager Executive Support Coordinator United States, New York, New York
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Join our Enterprise Support Services team and you’ll be an integral part of our business enablement function that keeps our organization running strong. You’ll use your interpersonal and communication skills (verbal and written) to interface with employees at all levels. As an Executive Support Coordinator Manager, Supervising Associate, you’ll work across teams to provide the supervision, knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY growth and profitability.
You’ll implement administrative strategic plans as well as maintain performance measurements for a customer base of 650-1,500 people. You’ll also monitor financial and operational performance in accordance with established administrative services parameters. We’ll look to you to effectively lead and develop individuals and teams by using people management processes and tools that involve staffing, training, supervising, coaching and performance management to achieve optimal performance. You’ll be part of a high-performing, diverse and inclusive team sharing best practices.
Your key responsibilities
- Manages, counsels and negotiates assignments for approximately 20-30 Executive Support Coordinators based on client need and resources
- Solicits ongoing feedback from customers to evaluate and coach executive assistants on their performance
- Sets up full project plans including; objectives, milestones, priorities, team, calendar and nature of deliverables
- Demonstrates proactive business development by initiating discussions with existing internal customers on possible additional work and satisfaction with current support
- Coordinates and assists with budget planning and is responsible for operating within approved budget
- Meets or exceeds the needs of our internal customers by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value
- Creates a teaming and knowledge transfer culture
- Participates on national projects
- Collaborates across virtual teams to promote seamless service to customers
Skills and attributes for success
- Ability to work with all levels within the firm and build solid relationships with internal groups
- Exercises influence at many levels of the organization
- Proactively identify and address project risks and opportunities
- Can pinpoint alternative solutions when necessary
- Excellent communications skills, attention to detail and strong organizational skills
- Project management experience
- Ability to instill confidence and provide leadership in managing people
To qualify for the role, you must have
- Bachelor's degree in a related discipline, or equivalent work experience
- 6-8 plus years of experience
- 2 plus years of experience managing people
- Proficiency in MS Word, Excel, PowerPoint, Teams and Outlook
- Ability to work in the New York EY office
- Flexibility with hours to meet business needs
Ideally, you’ll also have
- Strong MS Office (e.g., Outlook, Excel, Word)
- Proficiency in MS SharePoint
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $66,700 to $124,700. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $80,000 to $141,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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Bank Of America Market Support Analyst United States, New York, New York
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Job Description:
Processing Mandatory and Voluntary Corporate Actions for high profile clients.
Reconciling cash / securities for our clients, counterparties with BOFA across products, market, and entities.
Candidate must be on hand to offer premium Client service, deal with all Client queries, and manage the relationships between our clients and internal Boa departments.
Direct interaction and oversight of daily processing functions within the team to ensure all control standards are met.
Assist with large scale initiatives to drive operational excellence, reduce the risk profile, and be an integral part of the team's success.
Ensure all control standards are met.
Responsibilities:
Perform daily Corporate Action event capture, payment allocation and reconciliation for US, Canadian and Latam products.
Ensuring elections are processed in an accurate and timely
Requirements:
Presentable, confident and LOB / client focused.
Ability to conduct discussions with internal, external clients, counterparties in a confident manner.
Excellent communication skills and ability to present subject matter to an audience.
Demonstrate the ability to work under pressure in a team environment.
Initiative-taking and able to work with little or no supervision.
Candidate will be able to manage their own time and know when to escalate issues.
Minimum 2 years of Previous experience in corporate actions space is required.
Other Qualifications:
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
Processing Mandatory and Voluntary Corporate Actions for high profile clients.
Reconciling cash / securities for our clients, counterparties with BOFA across products, market, and entities.
Candidate must be on hand to offer premium Client service, deal with all Client queries, and manage the relationships between our clients and internal Boa departments.
Direct interaction and oversight of daily processing functions within the team to ensure all control standards are met.
Assist with large scale initiatives to drive operational excellence, reduce the risk profile, and be an integral part of the team's success.
Ensure all control standards are met.
These jobs might be a good fit
EY Executive Support Manager Supervising Associate - New York United States, New York, New York
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Join our Enterprise Support Services team and you’ll be an integral part of our business enablement function that keeps our organization running strong. You’ll use your interpersonal and communication skills (verbal and written) to interface with employees at all levels. As an Executive Support Coordinator Manager, Supervising Associate, you’ll work across teams to provide the supervision, knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY growth and profitability.
You’ll implement administrative strategic plans as well as maintain performance measurements for a customer base of 650-1,500 people. You’ll also monitor financial and operational performance in accordance with established administrative services parameters. We’ll look to you to effectively lead and develop individuals and teams by using people management processes and tools that involve staffing, training, supervising, coaching and performance management to achieve optimal performance. You’ll be part of a high-performing, diverse and inclusive team sharing best practices.
Your key responsibilities
- Manages, counsels and negotiates assignments for approximately 20-30 Executive Support Coordinators based on client need and resources
- Solicits ongoing feedback from customers to evaluate and coach executive assistants on their performance
- Sets up full project plans including; objectives, milestones, priorities, team, calendar and nature of deliverables
- Demonstrates proactive business development by initiating discussions with existing internal customers on possible additional work and satisfaction with current support
- Coordinates and assists with budget planning and is responsible for operating within approved budget
- Meets or exceeds the needs of our internal customers by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value
- Creates a teaming and knowledge transfer culture
- Participates on national projects
- Collaborates across virtual teams to promote seamless service to customers
Skills and attributes for success
- Ability to work with all levels within the firm and build solid relationships with internal groups
- Exercises influence at many levels of the organization
- Proactively identify and address project risks and opportunities
- Can pinpoint alternative solutions when necessary
- Excellent communications skills, attention to detail and strong organizational skills
- Project management experience
- Ability to instill confidence and provide leadership in managing people
To qualify for the role, you must have
- Bachelor's degree in a related discipline, or equivalent work experience
- 6-8 plus years of experience
- 2 plus years of experience managing people
- Proficiency in MS Word, Excel, PowerPoint, Teams and Outlook
- Ability to work in the New York EY office
- Flexibility with hours to meet business needs
Ideally, you’ll also have
- Strong MS Office (e.g., Outlook, Excel, Word)
- Proficiency in MS SharePoint
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $66,700 to $124,700. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $80,000 to $141,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
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Monday Business Support Team Lead - United States, New York, New York
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This role offers the opportunity to collaborate cross-functionally with Business Operations, Billing, Finance, and R&D. You’ll coordinate and drive solutions to both technical and procedural issues while championing process improvements that prevent recurring challenges. By combining hands-on problem solving with strategic leadership, you’ll directly influence efficiency, customer satisfaction, and the overall success of the organization.
This role offers the opportunity to collaborate cross-functionally with Business Operations, Billing, Finance, and R&D. You’ll coordinate and drive solutions to both technical and procedural issues while championing process improvements that prevent recurring challenges. By combining hands-on problem solving with strategic leadership, you’ll directly influence efficiency, customer satisfaction, and the overall success of the organization.
- Manage, coach, and support a team of technical specialists while fostering a collaborative, high-performing environment.
- Act as the primary point of contact for internal client-facing teams, resolving tickets, escalations, and system-related issues (e.g., Salesforce).
- Initiate and manage technical and process improvement projects, ensuring timely delivery and measurable impact.
- Create, refine, and document policies and procedures to improve efficiency and prevent recurring issues.
- Partner with Business Operations, Billing, Finance, IT, and R&D to align support with organizational goals.
- Oversee business support systems, troubleshoot complex issues, and ensure reliability and performance.
- Stay ahead of industry trends, contribute to the technology roadmap, and recommend innovative solutions.
- Quickly connect internal requesters to the right resources and maintain a comprehensive knowledge base.
- 5+ years of experience in technical support or related roles, including 2+ years in team leadership.
- Strong knowledge of business support systems and processes (e.g., Salesforce) with proficiency in CRM/ticketing tools.
- Demonstrated success in project management and process improvement.
- Excellent leadership, communication, and interpersonal skills with proven ability to coach and develop teams.
- Strong problem-solving and analytical abilities; able to thrive in fast-paced, dynamic environments.
- Experience in SaaS environments and Salesforce administration preferred.
What You’ll Get:
At , we believe in creating a workplace that fosters innovation, collaboration, and personal growth. We are passionate about helping our customers succeed, and our platform is built to make work more transparent, productive, and engaging. Join us on our journey to revolutionise the future of work!
- Competitive salary with bonus structure & equity model
- Professional development opportunities.
- Collaborative and inclusive company culture.
- Access to wellness programs and team-building activities.
- Be part of a well-funded, proven startup with big ambitions, competitive salary, bonus potential, and eligibility to take part in the company equity incentive program
- Medical, dental, and vision insurance
- Parental leave, time off policy, commuter benefit, fitness benefit, and lunch benefit
- Amazing culture - collaborative, transparent & fun!
- Great Place To Work certified
- Named a Best Place to Work by BuiltIn
Visa sponsorship for this role is currently not available.
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JPMorgan Asset Management - Investor Support Master Negotiator Vice P... United States, New York, New York
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Job summary:
As an Investor Support Negotiator Master of Trading Agreements within the Asset Management Investment Platform Global Trading Agreements Group you will be responsible for negotiating all kinds of Master Trading Agreements, such as, ISDAs, CSAs, MSFTAs, MCAs, Prime Brokerage Agreements, GMRAs, MRAs, Tri-party Agreements and Collateral Transfer Agreements, Security Agreements and Account Control Agreements related to UMR, as well as any other ancillary documentation for a range of funds and clients across multiple products. You will have knowledge of trading agreements and awareness of certain regulations related to trading agreements, such as the Margin Rules for Segregation of Regulatory Initial Margin are not cleared, FINRA 4210, and the SEC cleared repo mandate, is a must. You must have the ability to work under time sensitive projects and will be expected to build relationships with various groups involved internally and with counterparts at otherwise financial institutions. You must have strong interpersonal skills for this role.
Job responsibilities:
- In-depth knowledge of the Master Trading Agreements contractual framework mentioned above, applicable regulations and derivatives-related issues.
- Drafting and negotiating of Master Trading Agreements, as well as additional provisions for funds and clients based on their country of incorporation and entity type.
- Ability to turnaround matters swiftly and efficiently without compromising the quality of the work
- Keeping client and other files, negotiation notes and other materials organized and duly saved as appropriate.
- Ensuring internal procedures are followed with respect to the initiation of agreements and approvals of terms, key stakeholders are regularly updated with latest status of negotiations.
- Liaison with trading desk, client account managers, operations, legal and risk departments and other internal partners and participation in internal working groups
- Ad hoc documentation projects.
Required qualifications, skills and capabilities:
- Extensive Master Trading Agreement and ancillary agreements negotiation experience (min of 5-7 years will be required)
- Robust understanding of the key data terms in agreements and how they should be used by various internal teams
- Team player, confident and proactive
- Polished verbal and written communication skills; strong interpersonal skills
- Ability to present in small or large group settings
- Ability to identify relevant issues and analyze them quickly and effectively
- Ability to multitask and work independently
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EY Executive Support Coordinator Manager Supervising Associate ... United States, New York, New York
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Tax Accountant, International Tax Services (Transfer Pricing) (Manager) (Multiple Positions) (1630332), Ernst & Young U.S. LLP, Chicago, IL.
Effectively apply economic/financial knowledge to deliver to our clients quality transfer pricing advice through the tax life cycle (planning, accounting, compliance and controversy). Build client relationships and demonstrate knowledge of client business. Perform transfer pricing analysis reflecting the international business operations of the client. Prepare documentation, participate in advanced pricing agreements (APAs), review the transfer pricing section of the quarterly tax provision prepared by clients as part of their financial statement requirements, defend transfer pricing in audits, work in the valuation of intangible assets and deliver high-quality practical tax planning solutions.
Full time employment, Monday – Friday, 40 hours per week, 8:30 am – 5:30 pm.
MINIMUM REQUIREMENTS:
Must have 2 years of experience in transfer pricing documentation at a mid-size/regional to large sized/national public accounting firm or law firm.
Must have 2 years of experience in supply chain, transfer pricing planning or APA/controversy support at a mid-size/regional to large sized/national public accounting firm or law firm.
Must have 2 years of experience in economic modeling.
Must have 2 years of experience in advising clients on technical aspects of transfer pricing, as well as experience with general business issues including: sharing, relating and communicating technical and business knowledge across clients without violating confidentiality.
Must have 1 year of experience reviewing transfer pricing analysis prepared by junior staff.
Must have 1 year of experience managing tax compliance engagements, including engagement-related budgeting and billing, serving as a primary point of contact for clients, and escalating issues to tax partners or executives as needed.
Require domestic and/or international travel up to 25% in order to serve client needs.
Employer will accept any suitable combination of education, training, or experience.
What we offer
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on yourperformance and recognized for the value you bring to the business. The base salary for this job is $114,450 per year. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
This particular position at Ernst & Young in the United States requires the qualified candidate to be a "United States worker" as defined by the U.S. Department of Labor regulations at 20 CFR 656.3. You can review this definition at at the bottom of page 750. Please feel free to apply to other positions that do not require you to be a "U.S. worker".
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EY On-site Technology Support Services United States, New York, New York
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Audio Visual Responsibilities of an On-Site Technician:
- Microsoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
- Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
- Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
- Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)
Technical Responsibilities of an On-Site technician:
- Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
- Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
- ServiceNow ticket management; prioritizing tickets and awareness of SLAs
- Supporting Microsoft Windows and MAC operating systems
- Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
- Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
- Printer support (installation, configuration, relocation, and troubleshooting)
- Event and Meeting Support (may occur on-site or off-site)
- Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
- Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
- VIP/White Glove support
- Occasional after-hour support may be required
Interpersonal skills an On-site technician should have:
- Outstanding customer service skills
- Excellent communication skills
- Great team mentality
- Self-motivated, organized, detail oriented, ability to multi-task
- Desire to learn and build a career as unique as you are
Experience Requirements:
2+ years of on-site technical support experience, or degree in related discipline
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
These jobs might be a good fit
Share
Join our Enterprise Support Services team and you’ll be an integral part of our business enablement function that keeps our organization running strong. You’ll use your interpersonal and communication skills (verbal and written) to interface with employees at all levels. As an Executive Support Coordinator Manager, Supervising Associate, you’ll work across teams to provide the supervision, knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY growth and profitability.
You’ll implement administrative strategic plans as well as maintain performance measurements for a customer base of 650-1,500 people. You’ll also monitor financial and operational performance in accordance with established administrative services parameters. We’ll look to you to effectively lead and develop individuals and teams by using people management processes and tools that involve staffing, training, supervising, coaching and performance management to achieve optimal performance. You’ll be part of a high-performing, diverse and inclusive team sharing best practices.
Your key responsibilities
- Manages, counsels and negotiates assignments for approximately 20-30 Executive Support Coordinators based on client need and resources
- Solicits ongoing feedback from customers to evaluate and coach executive assistants on their performance
- Sets up full project plans including; objectives, milestones, priorities, team, calendar and nature of deliverables
- Demonstrates proactive business development by initiating discussions with existing internal customers on possible additional work and satisfaction with current support
- Coordinates and assists with budget planning and is responsible for operating within approved budget
- Meets or exceeds the needs of our internal customers by partnering with other groups within the matrix organization, cultivating those relationships, aligning people and processes, and identifying workplace efficiencies to add value
- Creates a teaming and knowledge transfer culture
- Participates on national projects
- Collaborates across virtual teams to promote seamless service to customers
Skills and attributes for success
- Ability to work with all levels within the firm and build solid relationships with internal groups
- Exercises influence at many levels of the organization
- Proactively identify and address project risks and opportunities
- Can pinpoint alternative solutions when necessary
- Excellent communications skills, attention to detail and strong organizational skills
- Project management experience
- Ability to instill confidence and provide leadership in managing people
To qualify for the role, you must have
- Bachelor's degree in a related discipline, or equivalent work experience
- 6-8 plus years of experience
- 2 plus years of experience managing people
- Proficiency in MS Word, Excel, PowerPoint, Teams and Outlook
- Ability to work in the New York EY office
- Flexibility with hours to meet business needs
Ideally, you’ll also have
- Strong MS Office (e.g., Outlook, Excel, Word)
- Proficiency in MS SharePoint
What we offer you
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $66,700 to $124,700. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $80,000 to $141,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
- Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
- Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
These jobs might be a good fit
