Vendor jobs in United States, Delaware, Wilmington

Job Summary:
As a Vendor Management Analyst within our Chase Card Recovery team, you will play a crucial role in managing vendor relationships and ensuring operational excellence. You will collaborate with internal and external partners to drive strategic changes and improve performance metrics. Your work will directly impact our customer experience and risk management outcomes.

In this role, you will design and implement tools and procedures to track and measure key performance indicators. You will also conduct on-site reviews of law firms and provide meaningful feedback to stakeholders. Your contributions will help us maintain a strong control environment and achieve our business goals.

Job Responsibilities:

• Monitor day-to-day business results for assigned vendors.
• Demonstrate exceptional judgment and communication skills.
• Lead compliance-related audit activities.
• Manage projects to meet critical deadlines.
• Own the vendor communication process.
• Consult with business partners to establish clear requirements.
• Identify emerging trends and propose solutions.
• Establish and maintain partnerships with external groups.
• Travel for on-site reviews approximately 10%-20% of the time.

Required Qualifications, Capabilities, and Skills:

• Three years of business operations experience and Collection Litigations.
• Outstanding written and verbal communication skills.
• Strong task and priority management skills.
• Ability to drive issue resolution in a fast-paced environment.
• Analytic mindset with clear and persuasive presentation skills.
• Detail-oriented with excellent time management skills.
• Experience in analyzing and improving business processes.
• Ability to monitor and analyze vendor performance data.
• Bachelor’s Degree or equivalent work experience.

Preferred Qualifications, Capabilities, and Skills:

• Programming skills/aptitude is desirable.

Required or Additional Information:

• Visa sponsorship is not available for this position.
• Work schedules will be within a 40-hour per week in-office schedule.

As a Relationship Banker , you will take a lead role in delivering an outstanding experience to Chase customers. You will acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch. You will be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week.

Job responsibilities

• Delivers an exceptional customer experience by acting with a customer-first attitude
• Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations
• Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships
• Influences, educates, and connects customers to technology
• Possesses initiative and knowledge to provide financial options for customers using a consultative approach
• Learns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together
• Works in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs

Required qualifications, capabilities, and skills

• 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results
• High school degree, GED, or foreign equivalent
• Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required. All unlicensed applicants must obtain their licenses within 180 days of hire
• Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training
• Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products/services to customers with differing needs
• Ability to work branch hours including weekends and some evenings

Preferred qualifications, capabilities, and skills

• College degree or military equivalent
• Professional, thorough, and organized with strong follow-up skills
• Exude confidence with clients when sharing product knowledge and solutions
• Experience adhering to policies, procedures, and regulatory banking requirements

Dodd Frank/Truth in Lending Act

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at:

As a Card Collections Litigation Vendor Manager within our Card Collections Litigation team, you will directly oversee internal team efforts and manage relationships with external collections litigation attorneys. You will collaborate with various partners to ensure quality control and process improvement, while presenting performance results to senior leaders. This role is crucial in driving operational excellence and innovation within the firm.

Job Responsibilities:

• Oversee internal team efforts and manage multi-million dollar relationships with external collections litigation attorneys.
• Collaborate with Legal, Risk, Legal Third Party Oversight, and Operations partners in areas like pre-charge-off Collections, post-charge-off Collections, and Fraud.
• Understand the company's execution of Sworn Documents for litigation cases, ensuring a commitment to Quality Control.
• Travel periodically to JPMC locations and third-party attorney firms to strengthen partnerships and enhance operational effectiveness.
• Present results and updates for the Attorney Network to peers and senior leaders, demonstrating oversight of financial results, customer experience, and controls.
• Collaborate with Product and IT teams to implement innovative solutions, leveraging AI to enhance processes, valuing willingness to learn and apply AI tools.
• Exhibit a background in operations management, with time management skills and the ability to prioritize tasks effectively, navigating ambiguity with confidence and a desire to lead and develop others.

Required Qualifications, Capabilities, and Skills:

• Experience in operations management specifically successfully managing or supporting collections or litigation.
• Skilled in analyzing complex data to inform decisions.
• Effective communicator, able to influence and collaborate with diverse stakeholders.
• Capable of managing multiple priorities and adapting to business changes.
• Proactive and innovative, committed to continuous learning and improvement.
• Open to offering differing opinions, yet knows when to disagree and commit.

Preferred Qualifications, Capabilities, and Skills:

• Experience in leveraging AI tools to enhance processes.

Additional Information:

• This role requires working in the office five days a week.
• Relocation assistance is not available for the role.
• Role is not eligible for H1B or immigration sponsorship.

If you have strong public speaking skills, thrive under pressure, and are flexible with travel, this role is ideal for you! You'll need a deep understanding of Chase processes and the ability to clearly articulate them to support our policies and procedures. Success in this position requires working effectively in high-pressure environments and independently providing insightful recommendations with minimal oversight, all in alignment with Chase's standards.

As a Vendor Management Analyst I within JPMorgan Chase, you will be tasked with representing Chase in Card litigation proceedings, which may include depositions, trials, mediations, arbitrations, or other hearings. The role is crucial to Card Collections Litigation and will require you to appear remotely or in-person to provide testimony. This position will require the preparation of necessary materials in advance of an appearance and extensive collaboration with business, internal, and external legal partners to establish clear responsibilities and deadlines.

Job responsibilities:

• Facilitate the preparation of materials needed for appearances.
• Collaborate with the business, internal and external legal partners to establish clear responsibilities and deadlines.
• Escalate case-related issues to management and JPMC legal partners in a timely manner.
• Incorporate technical and functional knowledge to guide independent thought and action.
• Adhere to the risk and control agenda for the department.
• Assist in the identification and escalation of system and process-related issues and improvement opportunities.
• Testify at litigation proceedings in a clear and concise manner.
• Arrange personal travel to appear in-person and adhere to travel and expense policies.
• Operate as a Subject Matter Expert for Chase procedures and processes.
• Work in a high-pressure environment.
  

Required qualifications, capabilities, and skills:

• Bachelor’s Degree
• 3 years of business operations experience in collections, process management, or financial services
• Knowledge of litigation processes and serving as a witness, with meticulous attention to detail for accuracy in testimony and reports with proven experience in resolving conflicts effectively with results-driven approach and the ability to analyze complex data and draw logical conclusions
• Strong verbal and written skills to articulate findings clearly and persuasively
• Ability to meet deadlines while managing an independent workload in fast-paced environments with multiple priorities
• Willingness to adjust work hours to address real-life disruptions
• Knowledge of Chase processes/procedures and operations, with critical thinking skills for effective cross-examination responses
• Confidently with public speaking, especially in courtroom settings, with the capability to remain impartial and provide unbiased testimony based on evidence and professional expertise
  

Preferred qualifications, capabilities, and skills:

• Knowledge of internal JPMC systems, such as ICP, C3 and DTS
• Proficient in organizational, time management, and follow-up skills
• 2+ years of leadership experience