Strategy & Customer Experience Lead – Emea Community Operations jobs at Uber
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Uber Staff Software Engineer Customer Obsession United States, West Virginia
Act as the first point of contact for identifying and resolving local app issues, including routing problems, incorrect navigation tiles, and communication bugs. Lead local rider appeasement efforts and manage...
Own the transformation of the financial plan into the global sales plan, disaggregated by country, merchant segment, sales motion (acquisition/expansion), and sales representative. Translate strategic business goals into tangible sales...
Lead the recruitment and onboarding of new channel sales partners, ensuring alignment with business goals. Build and maintain strong relationships with key partners. Develop and implement channel partner strategies, programs,...
Lead global quality programs to improve customer experience and retention. Define goals, KPIs, and initiatives; manage planning and execution; track progress; and engage stakeholders to ensure impact and consistency across...
Work with our customers and internal teams to understand the needs and goals of each customer. Use this understanding to create mutually beneficial goals and influence the customer. Create a...
Raise the bar on safety for our riders and drivers, by bringing in new ideas and best practice from other similar industries with the aim of improving trust in Ubers...
10+ years of Product Design experience. 5+ years of management experience, leading and growing product design teams. Clear and effective written, verbal, and visual communication skills. Demonstrate long-term thinking around...
Act as the first point of contact for identifying and resolving local app issues, including routing problems, incorrect navigation tiles, and communication bugs. Lead local rider appeasement efforts and manage...
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