Client Delivery Manager jobs at Sap in Czechia, Prague

As Client Delivery Manager you will be responsible for the following tasks:

• Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP, for technical managed services.
• Accountable for entire SAP ECS engagement across all lifecycle phases, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.

• Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
• Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
• Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
• Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
• Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
• Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales teams.
• Share knowledge across CDM community

What do you need to bring:

• Fluency in English is mandatory. Proficiency in Arabic or French language is an advantage.
• Min. 5 years of working experience in Cloud technology or Cloud Services.
• Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
• Strong understanding of SAP Basis, system migrations and/or functional SAP application knowledge.
• Good understanding of technical infrastructure and virtualized system landscapes.
• Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
• Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
• SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.

We ask for your application to be submitted in English language only.

We win with inclusion

. Specific conditions may apply for roles in Vocational Training.

We are looking for an accomplished program manager for our team to lead and oversee complex program, and coordinate compliance projects. The ideal candidate possesses solid QMS (quality management system) knowledge and is willing to build up proficiency in compliance related topics to enable the organization to react effectively on new requirements and their realization.
In your role, you will:

• Oversee and manage program related activities across multiple programs.
• Work closely with cross-functional teams and development units to coordinate technical projects and requirements with security and compliance considerations to ensure program compliance.
• Understand the Line of Business needs to review and contribute to architecture review boards to revise product requirements.
  

What you bring

• Bachelor’s / master’s degree in business engineering, computer science, or related field.
• Proven experience in program management and tools to maintain quality standards throughout the development lifecycle; deep knowledge in SAPs QMS system is a plus.
• Proven experience with software bill of material systems.
• Exceptional communication, collaboration and moderation skills, with the ability to work effectively with a diverse set of stakeholders.
• Experience or openness to gaining expertise in compliance topics.
• Very good language skills in English.
• We are looking for a team player with strong soft skills, a proactive attitude.

What we offer

• Increasing proficiency in security and compliance topics.
• Deeper understanding of certification bodies (e.g. ISO 9001, ISO 27001, SOC 2) and their impacts on technical design and implementation of cloud native solutions.
• Driving cross projects and influencing architectural decisions in a dynamic and collaborative environment.

The BTP HANA & Persistency organization is a global organization dedicated to delivering data management solutions that address customers’ unique and competitive business requirements.
You will work in a multi-national team responsible for security-relevant services, as well as the overall security and compliance posture of the BTP HANA & Persistency portfolio.

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Job Segment:Cloud, ERP, Program Manager, Computer Science, Database, Technology, Management

Your key tasks:

• Management of the project portfolio from SAP Services
• Act as a lateral teamlead for delivery partners
• Delivery management of selected number of most strategic projects/customers in Austria; representing services management in steering committees and at customer’s executive level
• Owning projects End-2-End and ensuring customer outcome
• Proactive coaching of project managers for his/her project portfolio
• Leading “virtual” teams closely aligned with respective management stakeholders
• Strong cooperation and collaboration with regional delivery teams and the head of project management to leverage methodologies, tools and proven assets
• Delivery related KPI management
• “De-escalation” manager in customer projects
• Strong involvement in strategic bids (deal qualification, deal shaping, delivery mix, model company)
• Run regular project review meetings for the most strategic customers/projects

Responsibilities:

• Management of the project portfolio in close collaboration with the Head of Services
• End-2-End ownership and accountability for selected number of strategic projects in Austria
• Delivery management: qualitative & quantitative incl. controlling, risk management and process excellence
• Manage on-/near and offshore delivery teams, “virtual” people management
• Establish a trusting relationship with most strategic customers in Austria thru a world-class delivery and solid stakeholder management at the executive-level
• Establish a working governance model with most relevant partners to expand SAP delivery capabilities in Austria at scale
• Forecast management (revenue and contribution)
• Customer satisfaction

Project portfolio tasks:

• Manages project-portfolio related KPIs
• Resolves escalations appropriately
• Ensures that goals and milestones are met and approved budgets are contained
• Is the operational link between the company's overall strategy and achieving business results
• Manages complex environments and project settings
• Realization of multiple high impact initiatives towards broad corporate goals
• Deepest project management experience
• Builds and maintains strategic partnerships with key decision makers internally and in partner and customer organization
• Represents SAP management externally
• Ensures understanding, trust and open cooperation in and between project teams through effective and appropriate communication
• Communicates messages relevant for project in a timely manner and with constructive feedback to project team & senior management team
• Builds and maintains strategic partnerships with key decision makers internally and in partner and customer organization
• Decides and recommends technical proceedings with and to Top Executives
• Provides future vision of technology and is on the leading edge of research and development
• Is the operational/functional link between the company's overall strategy and achieving business results
• Realization of multiple high impact initiatives towards broad corporate goals
• includes team lead or supervisory responsibilities
• Represents SAP regarding specific functional and cross-functional areas
• Ensures understanding, trust and open functional cooperation through effective and appropriate communication

General Experience/Skills:

• Native/fluent German and English is a must
• Minimum 5 years of delivery management experience is a must
• Experience with off-/nearshore delivery
• Deepest understanding of SAP Activate, Agile delivery as well as DevOps
• Proven track record in delivering successful Go-lives in both Cloud and OnPrem
• Strong communication silks
• University degree, preferably in engineering, information technologies or economics

The salary, exceeding the collective agreement, starts at a gross amount of €65.000 (excluding bonus) and varies according to individual qualifications and work experience.

ROLE DESCRIPTION

• Responsible for building and leading a world class team that will sell SAP’s solutions via aggressive and value-based market penetration strategies.

EXPECTATIONS AND TASKS

• Recruits a team of high calibre sales talent, introduces strong sales processes, supports the development of a full pipeline of sales prospects, engages customers and Partners at the executive level, motivates the sales team, resolves conflicts, removes barriers and provides recognition in the pursuit and achievement of sales revenue and profitability.
• Defines a vision and creates a winning strategy that draws upon the strengths of SAP and responds to specific market needs, generating competitive advantage on existing markets and developing consistent new revenue streams that will guarantee short and long term achievements.
• Develops and applies an in-depth understanding of SAP’s processes/ procedures and sales tools/systems as well as enterprise market, including industry, marketplace, strategies and trends, competitors and competitive tactics to develop an effective long-term sales strategy and plan.
• Demonstrates outstanding execution track along sales cycle, ensuring SAP’s sales methodologies and common processes are in place and defining clear territory engagement guidelines.
• Monitors and takes necessary measures to ensure adequate pipeline of opportunities and demand generations for sustainable growth.
• Utilizes a disciplined approach for successful solution selling (value Centric Sales Approach), establishing and maintaining accurate, timely and documented sales revenue forecasting procedures, providing required updates to SAP executive management.
• Ensures there is a proper business case with clear and attractive ROI impact, on each proposal SAP presents.
• Builds a network of executive relationships across industry, community and business groups, and with key partners and customers to stay current on issues impacting business and sales, providing meaningful strategic advice to retain and grow their business through integrated solutions.
• Stays current and informed on all new campaigns, understanding their objectives and relevance, communicating to Sales team and ensuring all involved know the roles the play in making campaigns successful.
• Supports the development of solid references.
• Drives team towards expected market penetration and customers/partners satisfaction levels.
• Takes advantage of internal VAT (Virtual Account Teams) as well as development and support organizations, involving them on the early stages of sales cycle and driving expected results.
• Inspires and influences internal stakeholders, experts and other resources not under direct control, helping to remove obstacles and aiming goals achievement.
• Drives each sales team member toward expected quarterly and annual sales objectives.
• Facilitates alignment and effective communication within sales team and internal/external key partners/customers and promptly resolve any conflict to encourage harmonious and productive interaction.
• Facilitates individual growth and development of Sales team, setting objectives, performance standards and priorities, coaching and acting as role model on sales approaches and account leadership.
• Effectively manages remote resources, dedicating quality time and leveraging company’s resources.
• Embraces GCO Sales University, leveraging available tools and supporting people training initiatives.

WORK EXPERIENCE

• 15+ years of experience in sales of complex business software / IT solutions
• Proven track record in business application software sale
• KSA Consumer and retail sector experience preferred
• Experience leading/managing in a team selling environment.
• Demonstrated success with complex, long-cycle sales campaigns in a fast-paced, consultative and competitive market.
• Demonstrate success negotiating complex contracts.
• Demonstrated knowledge on consultative selling methodologies
• Proven abilities on managing highly complex organizations and applying risk-mitigation strategies to customer
• Business level English: Fluent
• Local language: Fluent, Business Level
• KSA Based candidates preferred

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

• Bachelor equivalent

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Job Segment:ERP, Cloud, Sales Management, Database, Technology, Sales

BTP Solution Area

What you will do:

As a PM, you will act as SAP's front office lead, aligned with customer's Project organization and/or relative IT/Business organization. You will need to be a trusted advisor for customer, by considering the balance between customer needs and project scope. For driving individual project, you will execute project management works such as Issue/Time/Cost/Risk/Communication/Quality/Resource/Session Managements.

• Steer and guide customers and partners in key BTP projects to become an AI driven enterprise
• Explain the importance of BTP in the context of SAP’s strategy to our customers, partners and internally. Become a thought leader for topics like Suite transformation, Clean Core and AI.
• Understand the customer's requirements, business processes and solution landscape
• Be a trusted advisor for customer, by leading project works based on defined scope
• Create detail project plans and execute them
• Understand SAP project methodology and premium engagement’s services and adopt them to project
• Coordinate involvement of SAP consultants and support resources and lead them in project
• Properly make reports and escalation to management or executive level
• Steer and guide customers and partners in key BTP projects to become an AI driven enterprise
• Explain the importance of BTP in the context of SAP’s strategy to our customers, partners and internally. Become a thought leader for topics like Suite transformation, Clean Core and AI.

What you bring:

• Bachelors Degree or equivalent (ideally in Computer Science, Business Informatics, Business Administration or related fields of study with a technical focus)
• More than 10 years of experience in the platform business ideally with SAP BTP
• More than 10 years of Project Manager experience in SAP solutions
• Experience in one of the SAP topics around platform development, Integration, database, extensibility or AI
• International mind set
• Result orientation
• Mindset of a team player
• Japanese fluence & business English (fluent written and spoken)
• Capability of strategic acting and thinking
• Customer experience and strong customer focus

• Proven ability to work with customers on project- and senior management level

Key point of this role:

• Contribute to SAP’s growth in one of the most strategic areas
• Work with global and regional teams, leveraging latest technologies
• Help to build a new team from the beginning and be able to drive vision and mission of the team
• Become a thought leader in the evolving AI space and speak at key industry events
• Roles available on all T-Levels and choice between are more business oriented role or more technology focused role

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