Technical Account Manager jobs at Red Hat in United States, Indianapolis

About the job:

The program manager will be responsible for executing the tooling strategy and management system for the Red Hat Tech Sales Practices team. This role will align very closely to the regional and global Red Hat tech sales functions, as well as APM and Operations team. You will be responsible for leading the adoption management system: Defining metrics, target methodology, and reporting process. This includes developing reports and analyzing data sets to provide guidance to our APM and Operations team. You will be responsible for leading the strategy definition and facilitating execution around tooling to make the Tech Sales team more productive, with a focus on Red Hat Sales Cloud.. This includes preparing briefings to senior leadership, aligning stakeholders, facilitating decision-making, tracking and reporting progress, and identifying and mitigating risks. Being highly organized is a must as you will be managing multiple initiatives at a time. You’ll need to have clear written and verbal communication and documented planning skills to succeed in this role.

This position has a direct reporting structure to the Global Sr Director, Tech Sales Practices.

What you will do:

• Execute the Productivity and Tooling strategy to ensure SA&A associates and leaders are able to efficiently execute their role.

• Use of Red Hat Sales Cloud, analytics tools and AI to solve tech sales challenges.

• Ensure the defined management system and metrics are consistently executed across all regions, focusing on product adoption

• Provide data analytics and insights to leadership

• Identify and execute task automation to make the tech sales more efficient

SUCCESS MEASURES AND KPIs

• Increased product consumption and adoption maturity

• Account Revenue Growth

What you will bring:

• Analytical and process-oriented mindset; ability to mine data to make data-driven decisions

• Experience with account management tooling, eg Red Hat Sales Cloud

• Experience with reporting and analytics tooling, eg, Snowflake, Tableau, Smartsheet

• Experience and tenacity to drive transformational change through a large, worldwide organization

• Demonstrated ability to work in a distributed, multicultural organization in a global and geo matrix.

• Very organized with strong project management skills; ability to implement structure (processes, frameworks) into daily functions

• Comfortable managing and solving complex business problems with no clear solution

• Strong communication skills, both oral and written and presentation skills

• Customer service focus, including the ability to deliver multiple priority projects with high customer satisfaction in a rapidly changing environment.

The salary range for this position is $86,770.00 - $138,850.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

What will you do:

• Design, develop, and maintain comprehensive Salesforce reports to support day-to-day business operations and performance measurement

• Create advanced CRM Analytics (CRMA) reports and dashboards, providing detailed analysis to facilitate informed decision-making at global and regional levels

• Develop interactive and insightful Tableau dashboards that clearly visualize key performance metrics and trends

• Collaborate closely with stakeholders across various regions and functions to gather requirements and deliver tailored reporting solutions

• Provide analytical support and key data insights for Quarterly Business Reviews (QBRs), regional meetings, and ad-hoc reporting requests

• Ensure data accuracy, consistency, and timeliness across all reporting deliverables, maintaining the highest standards of quality

• Identify opportunities to streamline reporting processes, enhance efficiency, and drive continuous improvement within reporting and analytics practices

• Act as a trusted advisor to stakeholders, proactively identifying trends, insights, and recommendations based on data analysis

What will you bring:

• Bachelor’s degree in Business, Analytics, Information Systems, or a related field

• Minimum of 3-5 years experience in a reporting or analytics role, preferably within sales, marketing, or related operational teams

• Proven expertise in creating and managing Salesforce reports and dashboards

• Solid experience with CRM Analytics (CRMA), developing detailed analytical reports and insights

• Proficiency with Tableau or similar data visualization tools; demonstrated capability in creating intuitive and impactful dashboards

• Strong analytical and problem-solving skills, with an ability to interpret complex data and translate insights into actionable business recommendations

• Excellent communication and interpersonal skills, able to effectively engage with diverse, global stakeholder groups

• High level of attention to detail, accuracy, and commitment to delivering high-quality work under tight deadlines

• Ability to thrive in a fast-paced, agile environment, adapting swiftly to shifting priorities

• Familiarity with sales and marketing systems such as Outreach, Drift, Marketo, and other related platforms is an added advantage

What will you do:

• Lead a distributed team of IT professionals, including Software Application Engineers, Quality Assurance Engineers, Business Systems Analysts, Support Technicians, and/or Scrum Masters

• Provide coaching, mentorship, and regular performance feedback to help team members grow and thrive

• Collaborate closely with cross-functional stakeholders to shape roadmaps, plan releases, evaluate and leverage vendor partnerships, and negotiate vendor contracts

• Align project goals with team capacity, define clear requirements, and ensure healthy delivery practices

• Maintain open, proactive communication with stakeholders and senior leaders about business goals, progress, risks, and decision points

• Guide the technical direction of the team’s systems, emphasizing sustainable/automated practices, code quality, and customer experience

• Champion knowledge-sharing, documentation, and process improvement to support long-term success

• Oversee IT initiatives such as system upgrades, software implementations, and infrastructure enhancements

• Help define and uphold IT policies and procedures that promote secure, reliable systems

• Conduct regular audits and risk assessments to identify and address security vulnerabilities or issues with data privacy and/or system integrity

• Ensure compliance with relevant regulations and standards, such as GDPR and PII initiatives

• Stay engaged with new technologies and practices to keep our systems evolving in step with the industry

What will you bring:

• Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred

• 5-7 years of experience in software engineering or a comparable technical field, enabling you to effectively support and guide technical teams

• 1-3 years of experience as a people manager of a technical team

• 1-3 years of experience leading Agile teams, ideally with Jira implementation experience

• A track record of managing IT operations, systems, or teams; experience in training or learner-facing platforms is a bonus

• Working knowledge of IT infrastructure, security standards, and modern software development practices

• Strong organizational skills with the ability to plan, prioritize, and adapt in a dynamic environment

• Excellent communication and interpersonal skills, with a commitment to building trust and alignment both among direct reports and across diverse teams

• Relevant certifications in technology and/or project management are a plus

What will you do:

• Perform technical reviews & share knowledge to proactively identify & prevent issues

• Understand your customers' technical infrastructures, hardware, processes, and offerings

• Perform initial or secondary investigations and respond to online and phone support requests

• Deliver key portfolio updates and assist customers with upgrades

• Manage customer cases and maintain clear and concise case documentation

• Create customer engagement plans & keep documentation on customer environments updated

• Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings

• Engage with Red Hat's field teams, customers to ensure a positive platform & cloud technology experience and a successful outcome resulting in long-term enterprise success

• Communicate how specific Red Hat platform & cloud solutions and our cloud road-map align to customer use cases

• Capture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle

• Engage with Red Hat's product engineering teams to help develop solution patterns based on customer engagements and personal experience that guide platform adoption

• Establish and maintain parity with Red Hat’s platform & cloud technologies strategy

• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical or process areas or process areas

• Travel to visit customers, partners, conferences, and other events as needed

What will you bring:

• Bachelor's degree in science or a technical field; engineering or computer science

• Competent reading and writing skills in English

• Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support

• Upstream involvement in open source projects is a plus

• RHOCP

• Experience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Dockers cluster management

• Understanding of RHOCP Architecture & different types of RHOCP installations

• Experience in RHOCP Troubleshooting and data/logs collection

• Strong working knowledge of Prometheus and Grafana open source monitoring solutions will be considered a plus

• Administration experience of Red Hat OpenShift v4.x will be considered a plus

• RHOSP

• Proven & strong system administration and troubleshooting experience with Red Hat OpenStack

• Experience in a support, development, engineering, or quality assurance organization

What will you do:

• Lead a distributed team of IT professionals, including Software Application Engineers, Quality Assurance Engineers, Business Systems Analysts, Support Technicians, and/or Scrum Masters

• Provide coaching, mentorship, and regular performance feedback to help team members grow and thrive

• Collaborate closely with cross-functional stakeholders to shape roadmaps, plan releases, evaluate and leverage vendor partnerships, and negotiate vendor contracts

• Align project goals with team capacity, define clear requirements, and ensure healthy delivery practices

• Maintain open, proactive communication with stakeholders and senior leaders about business goals, progress, risks, and decision points

• Guide the technical direction of the team’s systems, emphasizing sustainable/automated practices, code quality, and customer experience

• Champion knowledge-sharing, documentation, and process improvement to support long-term success

• Oversee IT initiatives such as system upgrades, software implementations, and infrastructure enhancements

• Help define and uphold IT policies and procedures that promote secure, reliable systems

• Conduct regular audits and risk assessments to identify and address security vulnerabilities or issues with data privacy and/or system integrity

• Ensure compliance with relevant regulations and standards, such as GDPR and PII initiatives

• Stay engaged with new technologies and practices to keep our systems evolving in step with the industry

What will you bring:

• Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred

• Experience in software engineering or a comparable technical field, enabling you to effectively support and guide technical teams

• Experience leading Agile teams (Scrum/SAFe), ideally with Jira implementation experience

• A track record of leading/managing IT operations, systems, or teams; experience in training or learner-facing platforms is a bonus

• Working knowledge of IT infrastructure, security standards, and modern software development practices

• Strong organizational skills with the ability to plan, prioritize, and adapt in a dynamic environment

• Excellent communication and interpersonal skills, with a commitment to building trust and alignment both among direct reports and across diverse teams

• Relevant certifications in technology and/or project management are a plus

What you will do:

• Translate Red Hat’s sales strategy into a relevant account-level strategy for each customer

• Deliver on the account strategy to increase performance and customer success in key accounts, retaining and growing bookings through strategic account planning

• Apply knowledge of use cases and Red Hat’s strategic offering value proposition to identify and deliver opportunities to increase upsell, cross-sell, and renewals across the Red Hat portfolio while increasing presence within accounts

• Coordinate solutions architects, specialist teams, Customer Success team, and industry experts to align Red Hat’s use cases to customer needs, guiding end-to-end sales to develop solutions that deliver business value

• Coordinate support from specialist solutions architects, sales solutions specialists, and industry experts to guide end-to-end sales and deliver customer value

• Cultivate relationships across customer organizations to position Red Hat as a key partner to their business

• Collaborate with the Customer Success team to co-develop success and growth plans, understanding how the customer derives value from Red Hat’s solutions to support expansion and retention and ensure that Red Hat meets or exceeds the customer success criteria

• Engage partners, where appropriate, to strengthen Red Hat’s customer value proposition

What you will bring:

• Excellent leadership and communication skills with the ability to engage a diverse set of stakeholders in a matrixed organization and increase accountability within the account team

• Strategic orientation and value engineering skills to position and sell solutions to meet the customer needs and build business cases around return on investment (ROI) and total cost of ownership (TCO)

• Solid understanding of customer business, industry trends, competitive landscape, and Red Hat differentiators and value proposition

• Experience working with clients within Logistics vertical

• Experience addressing international or global accounts and engaging with teams outside of Germany

• Ability to articulate the hybrid cloud story, the value of Red Hat’s solutions, and Red Hat’s differentiation in one-on-ones with key customer stakeholders

• Ability to cultivate long-term relationships and develop internal advocates across the customer organization, including IT and related business teams and roles

• Proven experience selling complex IT solutions to large organizations within the region and to multiple decision makers

• Willingness to travel across the region as needed

• Excellent communication skills in English

What you will do:

• Translate Red Hat’s sales strategy into a relevant account-level strategy for each customer

• Deliver on the account strategy to increase performance and customer success in key accounts, retaining and growing bookings through strategic account planning

• Apply knowledge of use cases and Red Hat’s strategic offering value proposition to identify and deliver opportunities to increase upsell, cross-sell, and renewals across the Red Hat portfolio while increasing presence within accounts

• Coordinate solutions architects, specialist teams, Customer Success team, and industry experts to align Red Hat’s use cases to customer needs, guiding end-to-end sales to develop solutions that deliver business value

• Coordinate support from specialist solutions architects, sales solutions specialists, and industry experts to guide end-to-end sales and deliver customer value

• Cultivate relationships across customer organizations to position Red Hat as a key partner to their business

• Collaborate with the Customer Success team to co-develop success and growth plans, understanding how the customer derives value from Red Hat’s solutions to support expansion and retention and ensure that Red Hat meets or exceeds the customer success criteria

• Engage partners, where appropriate, to strengthen Red Hat’s customer value proposition

What you will bring:

• Excellent leadership and communication skills with the ability to engage a diverse set of stakeholders in a matrixed organization and increase accountability within the account team

• Strategic orientation and value engineering skills to position and sell solutions to meet the customer needs and build business cases around return on investment (ROI) and total cost of ownership (TCO)

• Solid understanding of customer business, industry trends, competitive landscape, and Red Hat differentiators and value proposition

• Experience working with clients within Logistics vertical

• Experience addressing international or global accounts and engaging with teams outside of Germany

• Ability to articulate the hybrid cloud story, the value of Red Hat’s solutions, and Red Hat’s differentiation in one-on-ones with key customer stakeholders

• Ability to cultivate long-term relationships and develop internal advocates across the customer organization, including IT and related business teams and roles

• Proven experience selling complex IT solutions to large organizations within the region and to multiple decision makers

• Willingness to travel across the region as needed

• Excellent communication skills in English