Relationship Manager Iii - C & Ib jobs at Pnc in United States, Norfolk

Additionally, will work to identify and evaluate best of breed vendor platforms and solutions (including core processor) and manage key aspects of any on-boarding and integrations as required.This role requires the candidate to be highly structured, forward thinking, an excellent problem solver and storyteller, and extremely communicative. Experience with large scale platform modernization initiatives especially Credit card transformations are highly desired.Preferred skills: Identifying customer needs, Defining product requirements, Creating and updating product documentation, Customer experience, Creating user stories, Prioritizing the product backlog, Developing wireframes and prototypes, Managing product roadmaps , Agile methodology, Defining and tracking product KPIs, and Championing product adoption and user engagementJob Description

• Drives business and financial results through the selection, design, development and promotion of new and existing products or experiences utilizing traditional and emerging capabilities in technology, operations, and data analytics to offer customers a differentiated product experience.
• Uses knowledge of emerging technologies to deliver products to customers through all applicable channels. Prioritizes and makes decisions regarding product recommendations. Develops business case, business plan and roll-out of specific products or experiences.
• Monitors the marketplace to assess product, technology, and market trends to identify a market need or opportunity. Recommends new products or enhancements to existing products or experiences and develops and designs innovative features. Manages the development, production, roll-out, pricing or promotion of specific products, and recognizes, anticipates and resolves operational and process problems that arise.
• Partners with key stakeholders including sales, marketing, digital channel delivery, and other internal service partners. Participates in client-facing and external stakeholder activities to ensure all product offerings or experiences meet strategic goals. Develops product-specific marketing initiatives. Supports risk management, compliance and audit needs as part of the first line of defense.
• Drives business, financial and customer experience results of new and existing products and recommends modifications in product features and/or marketing to improve results.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)
California Residents

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