Customer Support Engineer jobs at Kla in United States, Denison

PRIMARY PURPOSE:• Represent the company to the customer and assume accountability for customer satisfaction with service.

performance
• Assure optimum quality of system equipment
• Coordinate actions with customers to maximize systems production time.

RESPONSIBILITIES:
• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems
• Repair and modify equipment at customer facility
• Repair some board level problems using standard procedures, as well as system level failures which can have

multiple causes and no standard procedures exist (i.e., creative troubleshooting)
• Repair of system level problems based on CSE's technical knowledge, education, and training
• Provide guidance and technical assistance to other CSE's, Installation and/or Upgrade Engineer on work at

demonstration machines.
• Up to 20% travel in North America to other customer facilities
• Conduct customer orientation on all aspects of equipment user applications
• Cross train and assist other field service engineers as appropriate
•reports on support activity to customers
• Provide timely billing invoice to customer for service activity

Minimum Qualifications

Bachelor's Level Degree or work experience of 3 years

Preferred Electrical Engineering or Electro-mechanical degree

Prefer previous experience with KLA equipment but not required.

or at +1-408-352-2808