Python Testing Automation - Solutions Analyst Ii jobs at Jpmorgan in United States, Tampa
JPMorgan Automation Software Engineer III - Java/Resiliency Testing United States, Florida, Tampa
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As a Private Client Banker in Branch Banking, you are the main point of contact for a select group of Chase’s affluent clients as well as other customers in the Branch. You will manage their complete banking relationship across the company, utilizing a proactive and disciplined approach to generate growth in their balances. You will help acquire new clients by actively soliciting referrals and developing internal and external sources.
Job responsibilities
- Shares the value of Chase Private Client with clients that may be eligible
- Actively manages their banking relationship through an advice-based approach, ensuring each client receives the best products and services for their needs
- Partners with Specialists (Private Client Advisors, Mortgage Bankers and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
- Makes lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
- Adheres to policies, procedures, and regulatory banking requirements
Required qualifications, capabilities, and skills
- Demonstrated success using a value-added, relationship-oriented approach to acquire and deepen client relationships
- 1+ year Branch Banking Banker or equivalent experience in financial services, with verifiable success in new client acquisition, cultivating, and maintaining customer relationships and revenue generation
- Beginning Oct. 1, 2018, if you are not currently registered, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required) and Life licenses are required - or must be successfully completed within 180 days of starting the role
- Compliance with Dodd Frank/Truth in Lending Act*
- High school degree, GED, or foreign equivalent
- Adherence to policies, procedures, and regulatory banking requirements
- Ability to work branch hours, including weekends and some evenings
Preferred qualifications, capabilities, and skills
- Excellent communication skills
- College degree or military equivalent
- Experience cultivating relationships with affluent clients
- Strong team orientation with a commitment of long-term career with the firm
Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at:
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JPMorgan Project Manager II - Scrum Master United States, Florida, Tampa
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- Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
- Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
- Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
- Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – introducing them to our team of experts to help achieve their financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
- Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
- Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
- Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
- Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
- Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
- Ability to quickly and accurately learn products, services, and procedures.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
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JPMorgan Business Solutions Banker - Government United States, Florida, Tampa
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As a Business Solutions Banker-Government (BSB-G) in Business Banking, you’ll be helping to improve the well-being of our government clients by providing exceptional client experience and education. You will manage an assigned portfolio of government clients and work to build relationships, with a focus on client experience and risk management.
Job Responsibilities
- Deliver an outstanding experience to Business Banking government clients through providing comprehensive business banking solutions tailored to the financial needs and circumstances of the businesses, upon request
- Maintain a portfolio of 315-385 clients and be the expert for government clients by cultivating relationships to ensure a seamless client experience and have working knowledge to support requirements
- Manage the client experience end-to-end and address inquiries received via email or phone call from government clients to assist with their banking needs
- Engage with clients remotely through Zoom, phone, and screen share tools to educate, guide, and assist clients with Chase online systems
- Use knowledge of banking, risk management, and industry trends to serve government clients while working within risk parameters that protect the bank and maintain compliance with all government legislature
- Understand and recommend ways to keep government clients’ funds and accounts protected, including advising on Chase Cash Management Credit and Cash Management products to resolve problems
- Protect the firm by following sound risk management protocols and adhering to regulatory requirements
- Own the survey results for all assigned clients and escalate issues that require additional assistance or resolution
Required qualifications, capabilities, and skills
- Minimum of 1 year experience in a Business Banking Relationship Management or portfolio management role, or related business experience
- Strong written communication and verbal communication (including over phone / Zoom calls) skills with internal and external individuals at all levels
- Expert ability to assess current client needs and goals, and identify opportunities and issues through targeted questions in order to recommend appropriate solutions
- Demonstrated ability to follow through with commitments, own problems on the clients’ behalf, and balance client needs with associated risks and interests of the firm
- Ability to take initiative and develop rapport to build and maintain client relationships virtually
- General knowledge of core business products and services including deposit, lending and cash management
- Ability to determine priorities and maintain a balanced work approach to achieve business objectives
Preferred qualifications, capabilities, and skills
- Bachelor’s degree in Finance or related field, or equivalent work experience preferred
- Proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint
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JPMorgan Client Service Analyst United States, Florida, Tampa
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Job responsibilities
- Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services.
- Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.
- Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.
- Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
- Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
- Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.
- Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency.
- Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences.
- Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions.
- Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making.
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JPMorgan Trade & Working Capital - Specialty Product Associate II United States, Florida, Tampa
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As awithin the Trade & Working Capital Operations team at JPMorganChase, you will have the opportunity to manage key operational activities and promote efficiency in our processes. With your comprehensive knowledge and strong decision-making capabilities, you will play a crucial role in improving our service quality and process improvement initiatives. You will support managers in leading efficiency into the process model by bringing in the best practices after a detailed analysis of process.
Job Responsibilities
- Process transaction Standby letter of credit/Bank Guarantees – issuance, amendments & payments including compliance screening for the relevant documents.
- Ensure accountability that the unit complies with the JPMC risk & control policies and processes. Training/Mentoring the team periodically to upskill the team’s knowledge. Accountable for integrity of process, operations and associated results.
- Analyze the processes and identify improvement areas and suggest/execute the action plan to improve the efficiency and turnaround time.
- Think through problems, manage the crisis situations through proper escalation matrix and motivate team.
- Develops and exercises business plan, internal procedures and demonstrates an ability to lead projects, offer innovative solutions and cost efficiency opportunities.
- Support a wide range of stakeholders (Product, sales, client service, partner site and Tech support).
- Build the effective relationships with management and internal stakeholders, also should have ability to influence them where necessary.
- Monitor KPI/KRI on daily/weekly basis and recommend through process change wherever necessary for improvement.
- Escalate the Risk/Concern items through proper escalation Matrix and drive for resolution .
- Monitor the Daily/Weekly/monthly activities are performed as excepted, monitor the queue through various dashboard to assign the task and get it completed within agreed timeline.
Required Qualifications, Capabilities and Skills
- Minimum of 12 years of Trade experience required.
- Strong business knowledge on Trade products, processes and system knowledge.
- Excellent Customer Service Skills to handhold irate clients or internal stakeholders.
- Excellent attention to detail, and an ability to know when a deep dive approach is appropriate.
- Ability to partner with demanding stakeholders, managing their expectations while developing strong working relationships with them.
- Understanding of operational risks and related controls, audit and internal control framework.
Preferred Qualifications, Capabilities and Skills
- Certificate for Documentary Credit Specialists (CDCS) and Certificate for Specialists in Demand Guarantees (CSDG) a plus.
- Strong Knowledge on SWIFT Messages types associated with Standby/Guarantee will be appreciated.
- Working knowledge on Structuring/Vetting of SBLC/Guarantee.
- Working knowledge of Uniform Customs and Practice for Documentary Credits; UCP 600, International Standby Practices: ISP98 & Guide to ICC Uniform Rules for Demand Guarantees URDG 758, Boycott regulations, and Office of Foreign Assets Control (OFAC) compliance.
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JPMorgan Auto Collections Specialist II Bilingual English Spanish Req... United States, Florida, Tampa
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- Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products
- Utilizes customer service expertise to interpret needs and deliver continuous insights
- Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
- Excels both independently and collaboratively, driving team success and achieving goals
- Follows all regulatory and departmental practices and procedures diligently
- Takes ownership of each customer interaction while treating them with respect and responding with empathy
- Reading and speaking in both Spanish and English fluently is required for this role
- Communication, negotiation, information gathering, and decision-making skills
- Customer interaction and support skills with at least 2 years of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
- Ability to manage complex customer interactions using empathy, composure, and sound judgment
- Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
- Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
- Ability to solve problems and effectively present and explain solutions
- Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
- Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
- High school diploma or GED required
- Developing ability to use data to understand issues and opportunities
- Developing skills in using AI technology for automation and prompt writing
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JPMorgan Business Analyst - Cash Fraud Utility United States, Florida, Tampa
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Job Responsibilities
- Maintain daily and/or monthly business data requirements for productivity and availability (aggregate, review results, refine and report on trends)
- Analyze current reporting outputs and develop refined views in line with operational needs
- Create and/or maintain monthly business reviews and site level data across multiple work streams
- Onboard and Off board users by completing all needed system requirements, and retain evidence
- Interface with other operations locations to complete ad-hoc data inquiries
- Participate on projects aimed at enhancing operational efficiencies as identified through multiple channels
- Utilize SharePoint and Reports Dashboard Administration / Recertification's
- Be a FinTech point of contact for operations (monitor completions, stakeholder reporting)
- Maintain procedure updates (intake, review, completion, communication)
- Support Ad-Hoc request related to Resiliency and Audit Requests for Information
- Provide general business support for the Global Fraud Prevention Team related to ongoing projects
Required Qualifications, Capabilities, and Skills
- Superior Microsoft Office skills to include highly proficient in data aggregation, analysis, visualization and communication tools such as Excel, PowerPoint, Teams, SharePoint, Outlook
- Strong organizational skills – ability to take strategic direction and independently develop and manage task, taking full accountability and ownership
- Critical thinking and the ability to work independently as single contributor while managing time and deliverables
- Minimum 2 years in a business analyst role with similar responsibilities
- Excellent English language communication skills (oral, comprehension & written)
- Collaborative Interpersonal and Influence skills
- Experience in Corporate & Investment Bank business function i.e. Global Markets, Middle Office, Wholesale Payments or Securities Services
- Ability to work remotely with all appropriate technology assets is required
Preferred Qualifications, Capabilities, and Skills
- Personal Certifications in Data, Business or Project Management skills
- LMM, Tableau and/or Alteryx experience
- General knowledge of internal company banking products in fraud related environments and company internal system platforms
Monday - Friday 9:00 am - 6:00 pm (normal is 40 hours weekly) subject to change as business needs evolve) - in local office, in person is required for this role, Occasional extended or weekend coverage as needed by operations
These jobs might be a good fit
Share
As a Private Client Banker in Branch Banking, you are the main point of contact for a select group of Chase’s affluent clients as well as other customers in the Branch. You will manage their complete banking relationship across the company, utilizing a proactive and disciplined approach to generate growth in their balances. You will help acquire new clients by actively soliciting referrals and developing internal and external sources.
Job responsibilities
- Shares the value of Chase Private Client with clients that may be eligible
- Actively manages their banking relationship through an advice-based approach, ensuring each client receives the best products and services for their needs
- Partners with Specialists (Private Client Advisors, Mortgage Bankers and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
- Makes lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
- Adheres to policies, procedures, and regulatory banking requirements
Required qualifications, capabilities, and skills
- Demonstrated success using a value-added, relationship-oriented approach to acquire and deepen client relationships
- 1+ year Branch Banking Banker or equivalent experience in financial services, with verifiable success in new client acquisition, cultivating, and maintaining customer relationships and revenue generation
- Beginning Oct. 1, 2018, if you are not currently registered, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required) and Life licenses are required - or must be successfully completed within 180 days of starting the role
- Compliance with Dodd Frank/Truth in Lending Act*
- High school degree, GED, or foreign equivalent
- Adherence to policies, procedures, and regulatory banking requirements
- Ability to work branch hours, including weekends and some evenings
Preferred qualifications, capabilities, and skills
- Excellent communication skills
- College degree or military equivalent
- Experience cultivating relationships with affluent clients
- Strong team orientation with a commitment of long-term career with the firm
Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at:
These jobs might be a good fit
