Community Manager - City Mo jobs at Jpmorgan in United States, Kansas City

As a Sales Success Credit Support Manager within the Sales Success Credit Support team, you will lead the team in supporting GCB Payments Sales. You will develop and maintain subject matter expertise of Payments products and their associated credit facilities, collaborate with stakeholders on projects, and manage exception reporting and feedback. Your role will involve creating process models, specifications, and management presentations, while ensuring clear communication and partnership with stakeholders to achieve common goals.

Job Responsibilities:

• Develop and maintain subject matter expertise of Payments products and their associated credit facilities including the business and application flows.
• Develop and maintain subject matter expertise in the various systems and tools used by the team to monitor credit.
• Support stakeholder requests such as facility analysis / reporting, answering questions on how to setup and maintain Payment facilities, and resolving setup issues identified on exception reports.
• Manage the creation of exception reporting, providing feedback to stakeholders and updates to management.
• Develop and maintain Standard Operating Procedures for different request types
• Collaborate with project stakeholders to determine scope and management of both new and existing projects.
• Work with stakeholders on a structured plan and provide periodic reporting to management.
• Create process models, specifications, diagrams / flows, and management presentations.

Required Qualifications, Skills and Capabilities:

• Experience in global payments, with understanding of credit facilities required.
• Experience in control management
• Experience in project management including scope, planning and risk/issue management.
• Strong understanding of Windows Office
• Data experience
• Ability to clearly communicate, partner and influence - leading others to a common goal.

Preferred Qualifications, Skills and Capabilities:

• Advanced Excel, SQL, Business Objects, Alteryx experience preferred

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Commercial & Investment bank in Payments Technology Digital Identity, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Expert knowledge in all business processes across an entire line of business, as well expertise in other lines of business and technology disciplines
• Understanding of global and line of business project and program management standards and methods
• Experience working with high-performing teams in complex program execution
• Strong understanding of Agile methods; stakeholder management; budget management, risk management and operations.
• Ability to create and maintain relationships with a wide range of stakeholders throughout the firm.
• Ability to work with highly technical teams and feature delivery., translating the technical delivery to Business outcomes.
• Experience with JIRA to manage scope and book of work.
• Strong communication skills
• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment

Preferred qualifications, capabilities, and skills

• Experience with Identity and Access Management preferable

As a Senior Associate Technical Product Manager at JPMorgan Chase, you will play a key role in developing and delivering technology products that advance our business objectives. You’ll collaborate with engineering, architecture, and business teams to define requirements, prioritize features, and execute on solutions that are secure, scalable, and reliable. This is an opportunity to work on innovative platforms, tackle complex challenges, and make a meaningful impact in the future of financial technology.

Job Responsibilities

• Contribute to the strategy, vision, and roadmap for payment technology products, bringing new ideas to life and driving business growth.
• Gather, analyze, and prioritize product requirements from stakeholders, ensuring our payment solutions meet evolving client and market needs.
• Work closely with engineering and cross-functional teams to deliver high-quality, secure, and scalable payment platforms.
• Manage and refine the product backlog, championing features that enhance payment speed, reliability, and user experience.
• Monitor product performance and key metrics, using data-driven insights to identify opportunities for innovation and improvement.
• Create clear and comprehensive product documentation, including user guides, release notes, and technical specifications.
• Participate in Agile ceremonies, fostering a culture of collaboration and continuous improvement.
• Communicate progress, celebrate wins, and gather feedback from stakeholders to keep our payment products evolving and competitive.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience in product management, technology, or a related domain.
• Solid understanding of the software development lifecycle and Agile methodologies.
• Familiarity with payment systems, APIs, cloud platforms and microservices architecture.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and collaboration abilities, with a passion for working in dynamic teams.
• Detail-oriented and committed to delivering customer-focused payment solutions.

Preferred Qualifications, Capabilities, and Skills

• Experience working in a large, matrixed organization.
• Exposure to financial services technology, payment processing, or similar industries.
• Knowledge of security, compliance, and governance in payment technology products.
• Experience with data analytics and monitoring tools.
• Experience with public cloud platforms is a plus.

Job responsibilities

• Provide overall direction, oversight, and coaching for a team of entry-level to mid-level software engineers that work on basic to moderately complex tasks
• Be accountable for decisions that influence teams’ resources, budget, tactical operations, and the execution and implementation of processes and procedures
• Ensures successful collaboration across teams and stakeholders
• Identifies and mitigates issues to execute a book of work while escalating issues as necessary
• Provides input to leadership regarding budget, approach, and technical considerations to improve operational efficiencies and functionality for the team
• Creates a culture of diversity, opportunity, inclusion, and respect for team members and prioritizes diverse representation

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, 2+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise

• Practical cloud native experience and Certified in Public cloud with AWS required.
• System Design, Design Patterns, Architecture, Strong Hands-on, Java, Microservices, Kafka, AWS techstack like EKS, EMR, EC2, S3 Buckets, Networking, infrastructure, Database (Postgres, Dynatrace), FinOps, Resiliency, Observability, POC, Prototyping and experimentation with latest and greatest market tech stack
• Experience leading teams of technologists
• Ability to guide and coach teams on approach to achieve goals aligned against a set of strategic initiatives
• Experience with hiring, developing, and recognizing talent
• In-depth knowledge of the services industry and their IT systems
• Practical cloud native experience
• Experience in Computer Science, Engineering, Mathematics, or a related field and expertise in technology disciplines

Preferred qualifications, capabilities, and skills

• Preferably AWS Solutions Architect – Associate or Professional
• Soft Skills Like presenting, Negotiating, Mentorship, stakeholder management

As a Product Finance & Business Manager in CIB Payments, you will collaborate with our senior product managers to build financial plans, monitor performance, and drive productivity agendas. Your role involves overseeing forecasting processes, organizing business reviews, and providing executive-level presentations. You will also ensure alignment with Payments strategy and develop multi-year business cases, objectives and key results.

Job Responsibilities:

• Partner with senior product and technology managers to build financial plans and conduct variance analysis.
• Oversee forecasting processes and measure results against objectives.
• Assist in communicating year-on-year spend and multi-year planning.
• Deliver executive-level presentations on strategy, budget, and project delivery.
• Drive large-scale productivity agendas and identify cost-saving opportunities.
• Organize required reporting for business review sessions.
• Develop multi-year staffing plans and drive location strategy.
• Provide oversight of the team’s strategic agenda and 6-quarter planning.
• Deliver management information reports on expense, delivery, and governance.
• Track and communicate the status and achievements of the technology group.
• Partner across Payment & Finance to develop improved processes and business solutions.

Required Qualifications, Skills, and Capabilities:

• Bachelor’s degree in Business, Finance, Economics, or related area.
• Experience in Financial Services Business Management with a strong financial management background.
• Highly motivated self-starter with excellent project management and organizational skills.
• Advanced skills in Microsoft Office and PowerPoint.
• Excellent presentation skills with the ability to present to senior and global business heads.
• Strong analytical and critical thinking skills with the ability to analyze large data sets.
• Excellent people skills with the ability to forge strong relationships and influence across functions.
• Proficient in Microsoft PowerPoint with a strong ability to create visually appealing and professional presentations.
• Demonstrated experience in synthesizing complex data from multiple sources into clear, concise, and compelling narratives.
• Ability to design and organize presentation content to effectively communicate key messages and insights.
• Experience in collaborating with cross-functional teams to gather and interpret data inputs for presentation development.

Preferred Qualifications, Skills, and Capabilities:

• Familiarity with P&L and portfolio governance tools to manage investments and business cases.
• Familiarity with Microsoft tools and Tableau.
• Knowledge of Payments, Data, & AI products and capabilities.