Securities Services Operations Transformation jobs at Jpmorgan in United Kingdom, London

Role Description

Trust Officer is responsible for administering trusts within the JP Morgan Chase Workplace Solutions trust companies – Global Shares Trustee Ireland Limited (GSTIL) and GS Trustee (UK) Limited (GSTUKL). They will work closely with Sales, Customer Relationship Management, Implementations, AML/KYC, Equity Plan Management, Tax Operations, and Reconciliations to manage the creation and operation of the individual trusts under these two entities.

Trust Officers are responsible for ensuring that GSTIL and GSTUKL fulfil their duties as trustee of individual trusts, and that these two entities meet fiduciary and regulatory requirements. The ideal candidate will possess strong leadership skills, excellent communication, understanding of corporate structures and fiduciary responsibility, regulatory compliance expertise, ability to identify conflicts of interest, possess a detailed mindset thorough understanding of trust and equity plan management.

Key Responsibilities

• Administration
  • Open and manage bank, custodian and brokerage accounts, including decisions and authorized signatories and acceptance of terms and conditions
  • Manage movement of assets within the trust, including transfers, sales, dividends ensuring all movement is compliant with legal and regulatory requirements
  • Ensure all asset movements are conducted in compliance with trust agreements and regulatory requirements
  • Monitor and manage trust assets including documentation of all decisions related to asset management and distribution in accordance with the trust deed and share plan rules
  • Oversight of all activities required when a trust client terminates Share Plan Services with Workplace Solutions
  • Maintain fiduciary responsibility and ensure the trust operates in the best interest of beneficiaries
  • Adhere to trust policies and procedures to safeguard the interests of the beneficiaries
  • Ensure meticulous record-keeping and accounting for all trust assets, maintaining separate accounts and receiving regular statements to fulfil fiduciary duties to beneficiaries
  • Ensure all trust activities comply with relevant laws, regulations, and company policies
  • Engage with external auditors and regulatory bodies, as required
  • Collaborate with legal, compliance and client service teams to ensure all documentation and agreements are in place (incl. responsibility for Trust Deed, Tax Certification)

• Board Administration
  • Ensure adherence to governance structure for each trust, maintaining a specific minute book, setting agenda, documenting and evidence all Trustee decisions, actions and resolutions including rationale for all actions
  • Minutes will serve as a central record of the trust's activities, providing a historical account of its operations and facilitating future decision-making.
  • Evidence that the trustees' actions and decisions are in accordance with the powers and duties outlined in the trust deed should be documented in the minutes.
  • If the trust deed grants discretionary powers to the trustees, the minutes should demonstrate how those powers are being exercised in the best interests of the beneficiaries.
  • Evidence that the trustees' decisions are being made solely in the best interests of the beneficiaries, rather than for the benefit of the company or other parties, should be clearly recorded.
  • The minutes should document any potential conflicts of interest and how they were addressed or mitigated.
  • The minutes should include a review of the fees associated with the trust's administration
  • Documentation of any audits or reviews of the trust's financial statements and operations should be recorded.
  • The minutes should include a summary of how participants are being informed about key aspects of the plan and their rights.
  • Any other key reports or updates provided to the plan sponsor or other stakeholders should be mentioned in the minutes.

• Tax Operations Oversight
  • Review Trusts to determine if CRBOT registration is required and implement where necessary
  • Conduct tax due diligence and risk assessments for new trust arrangements ensuring all teams are aware of any specific obligations
  • Trustees must ensure the trusts maintain compliance with the requirements necessary for tax relief, as this is a key benefit of the structures

• Plan Management
  • Co-ordinate with the EPM team to ensure accurate data updates, record keeping and reporting of share plan activities that relate to the trustee
  • Ensure accurate accounting and reporting of trust assets, including the ability to generate comprehensive asset reports
  • Oversee transaction reporting for trust accounts, ensuring regular receipt of regular statements and confirmations from broker dealers
  • Accurately report transfers of shares to beneficiaries and any trust transfers when corporate clients leave
  • Monitor and report all share trading activities conducted by the trustee, ensuring compliance with the Trust Deed, and verify that all transactions are accurately documented and monitored

Educational

• The specialized and ever changing nature of the Employee Benefit Trust practice requires Trust Officers devote a significant amount of time to personal development and training
• Training at JPMorgan consists of reading the fiduciary materials which are circulated to each Trust Officer, attending in-house and external seminars and taking required Proficiency Training courses offered internally on a quarterly basis

Required Qualifications, Skills and Capabilities

• Bachelor’s Degree required; MBA or other advanced degree is a plus; J.D. preferred
• In-depth knowledge of all fiduciary products and services, including all legal, tax and regulatory requirements applicable to fiduciary relationships
• Relevant experience focused in the Employee Benefit Trust business; either at a corporate fiduciary or a law firm
• Solid Client Relationship Management experience

As a Cybersecurity Specialist within CTC Cyber Ops Assessments Operations, you will be responsible for the successful execution of our testing portfolio. Your role will involve delivering enhancements and implementing changes that increase productivity, enforce control and cybersecurity best practices, and improve customer satisfaction. You will oversee risk reduction and tooling initiatives, and deliver cost-effective solutions that prioritize our clients. Your tasks will also include analyzing, designing, developing, and delivering solutions to strengthen our operations in Cybersecurity, Technology, and Controls. You won’t just be monitoring our data, but innovatively protecting it. With a collaborative mindset, you will support transformation work on cyber assessment delivery operations and engagement.

Job Responsibilities:

• Lead and oversee the operations of cybersecurity penetration testing engagement, ensuring alignment with industry best practices and emerging trends.
• Provide technical guidance and support for cyber assessments debugging, scoping, and technical documentation.
• Develop and implement automation and tooling solutions to address operational gaps and enhance efficiency.
• Collaborate with clients to understand their technical needs and scope, ensuring alignment with our service offerings.
• Partner with senior management to achieve strategic goals through transformation initiatives, focusing on improving and transforming service delivery.
• Work with service partners on an as-needed basis to resolve scoping disagreements, support with tooling and testing debugging.

Required qualifications, capabilities and skills:

• Strong technical background in cybersecurity, with specific expertise in penetration testing and security assessment activities.
• Technical proficiency in debugging and scoping penetration tests, as well as creating and reviewing technical documentation.
• Familiarity with automation tools and techniques, with the ability to work with product teams to develop solutions.
• Proven experience in operations, risk, and controls management processes & principles, with a focus on cybersecurity.
• Experience in process engineering and re-engineering, with a focus on automation and continuous improvement.
• Excellent client-facing skills, with the ability to build partnerships and interact with third-party vendors and teams across different regions.
• Strong problem-solving skills, with the ability to anticipate and resolve roadblocks impacting SLAs.
• Proven commercial experience with Microsoft Excel, Visio, PowerPoint is a MUST.

Preferred qualifications, capabilities and skills:

• Experience with Jira and Scrum Master knowledge is a distinct advantage.

Job Summary:

As an Associate in the Complex Assets team, you will work alongside global operations, technology professionals, external clients, and key stakeholders to drive the successful delivery of change initiatives across multiple functional areas. Your accountability will cover the complete product development lifecycle—from the initial idea through design and development to implementation and transition.

Job Responsibilities:

• Stakeholder Collaboration: Build strong working relationships with operations end-users, technologists, and external partners to understand requirements and drive the build-out of solutions across middle office, fund accounting, and margin services.

• Solution Design & Delivery: Drive the high-level design of integrated solutions, collaborating closely with operations, technology, product teams, and vendors. Ensure that all initiatives align with strategic roadmaps and quality standards.

• Business & Technical Documentation: Document business requirements and product scope, translating these into detailed technical specifications for development and test execution.

• Program Management: Develop and manage robust program plans including risk management, issue resolution, and the breakdown of deliverables. Ensure projects are delivered on time and within budget.

• Continuous Improvement: Identify opportunities to enhance operational efficiency, optimize product functionality, and improve the overall client experience.

• Communication & Leadership: Regularly update senior management and stakeholders on progress, challenges, and key milestones. Mentor team members and contribute to group-wide objectives.

Required Qualifications, Capabilities and Skills:

• Industry Knowledge: Working business knowledge of OTC derivatives across one or more asset classes (Rates, Credit, Equities, FX, or Commodities), along with CFDs, Repos, and Time Deposits.

• Middle Office / Fund Accounting Expertise: Understanding of trade capture, lifecycle and core positions management including valuation, confirmation, settlement, collateral management, asset servicing, reconciliations, and reporting/data services.

• Product Development & Change Management: Demonstrated experience managing strategic change programs with a hands-on approach to analysis, testing, and delivery.

• Data Handling & Presentation: Ability to process large datasets and communicate insights clearly to senior management, clients, and cross-functional teams.

• Program Management Skills: Organizational strength with a logical, structured approach to planning, problem solving, and risk management.

• Communication Skills: Excellent written and verbal communication skills with the ability to succinctly convey detailed information to diverse audiences.

• Interpersonal Skills: Energetic self-starter with a collaborative mindset, relationship-building abilities, and a proactive approach to resolving issues and driving the strategic vision.

Preferred Qualifications, Capabilities and Skills:

• Ability to develop a clear vision and actionable roadmap for ongoing change initiatives.

• Proven capability to maximize business goals and deliver return on investment.

As an Operations Control Manager, Nutmeg – Vice President you will be responsible for leading and building out an enhanced control framework which supports a continuous and integrated approach to risk assessment. Additionally, you'll ensure the team assists in top-down risk analysis, real-time control issue detection, escalation, root cause analysis, and remediation.

Job Responsibilities

Day-to-day responsibilities will include:

• Leading the design and implementation of control frameworks to ensure compliance with regulatory requirements and internal policies
• Cultivate and leverage strategic relationships with business stakeholders to proactively identify and assess potential risks associated with both new and existing products.
• Collaborate to design and implement robust risk mitigation strategies that align with business objectives and regulatory requirements
• Develop a comprehensive understanding of the practices and processes within Trading and Operations teams utilising this knowledge to systematically identify potential risks and implement efficient risk mitigation measures that enhance operational integrity and support business delivery
• Conduct comprehensive risk assessments for product development and change initiatives, ensuring that all potential risks are identified, evaluated, and addressed.
• Monitor and evaluate the effectiveness of existing controls and recommend improvements as necessary
• Provide training and guidance to staff on control processes and risk management practices and foster proactive risk management culture
• Contribute to Control Design & Expertise; Risks & Controls Identification/Assessment; Issue Management; and Control Governance & Reporting
• Partner effectively with control colleagues across the firm, business, operations management, legal, compliance, risk, audit and technology control functions to further establish and maintain business relationships
• Support consistent and rigorous operational risk practices and control programs (including control committee reporting, risk mitigation, key risk indicators, control design, and controls performance evaluations)
• Review, analyse, and manage programme-related data (e.g. KRIs/KPIs) and key metrics to inform on the health of the operational risk and control environment
• Contributing to cross-departmental initiatives (e.g. awareness programs, risk expos, trainings, etc.)

Required Qualifications, Capabilities and Skills

• Relevant experience in Operational Risk Management gained through working within a business area such as Product, Controls, Compliance or Audit within a large financial institution, regulator, consulting firm, retail investments manager or other similar/relevant Operational Risk/Controls environment
• Experience in Trade support or trade execution would be highly beneficial
• Strong acumen for risk identification and assessment, and development of effective control mechanisms that mitigate these risks
• Excellent written and verbal communication skills with an ability to influence business leaders at all levels of seniority in a meaningful and actionable manner
• Experience in partnering with business and other stakeholders to manage remediation of operational risk related issues
• Experience process mapping
• Effective time management and prioritization skills
• Detail-oriented with a high level of accuracy and integrity
• Comfortable working in an agile and evolving environment
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Preferred Qualifications, Capabilities and Skills

• Experience using any of the following a plus: JIRA, Confluence, Alteryx or CORE
• Knowledge ofWealth Management banking processes, regulations and risk
• Understanding of the investment management products
• Experience leading small teams or coaching junior team members

As a Trading Services Associate within JPMorganChase, you will play a pivotal role in the execution and processing of trade orders, ensuring the smooth operation of our trading and portfolio management businesses. Your work will have a significant impact within your team, contributing to the overall performance of our trading services. Your responsibilities span from supporting the day to day of the business but also liaising with various teams and senior stakeholders on different issues and projects. As an associate, you will independently drive discussions and propose solutions on various topics. As the business grows and transforms, you will play a major role in liaising with Tech, project and various internal teams to understand requirements, propose solutions, etc. Your ability to manage change and drive continuous improvement will be developed in this role, as you work to enhance our processes and systems. With a focus on collaboration, you will build strong relationships with internal stakeholders, while developing your influence and presentation skills to communicate data-driven insights and collaborate in impactful decisions. Your work will have a direct impact on our team's performance and the achievement of our short-term operational goals.
Job responsibilities

• Support trade orders accurately and efficiently, ensuring seamless flow to subsequent back-office systems.
• Develop and apply automation technologies to support trade processing, including settlements, profit and loss, and confirmations.
• Actively participate in change management initiatives, leveraging resources to minimize disruption and facilitate successful transitions.
• Contribute to continuous improvement efforts, identifying inefficiencies in processes and proposing solutions based on data analysis.
• Independently manage discussions with senior stakeholders across a variety of topics and issues.

Required qualifications, capabilities and skills

• Thorough knowledge (>3 years) or equivalent expertise in trading services, specifically in order execution and trade settlement.
• Demonstrated ability to apply automation technologies in a trading environment, with a focus on process optimization.
• Proactive in change management, with the ability to leverage resources to facilitate smooth transitions and minimize disruption.
• Demonstrate the ability to develop internal stakeholder management, with a focus on building productive relationships and driving mutually beneficial outcomes.
• Ability to constantly adapt, change course and multi task in a short time frame, while working under pressure.
• Comprehensive understanding of financial markets, trading instruments, and the overall trading process, with experience in trading services like order execution, trade processing, and risk monitoring, supported by previous experience in finance industry operations roles.
• Strong relationship-building, influencing, and conflict management skills, with excellent written, oral communication, and interpersonal abilities to resolve issues and maintain positive stakeholder relationships.
• Effective presentation and negotiation skills, combined with an innovative mindset focused on continuous process improvement, and a willingness to be flexible in a team-oriented environment.

• Product Strategy & Roadmap
  • Develop and communicate the vision, strategy and roadmap for the performance analytics product.
  • Align the product strategy with business objectives, client needs and regulatory requirements.
• Market & Competitive Analysis
  • Monitor industry trends, competitor offerings, and emerging technologies in performance analytics and attribution.
  • Recommend enhancements to maintain product competitiveness and relevance.
• Product Development & Delivery
  • Engage with both internal and external stakeholders such as clients, local product/sales teams, operations and external vendors to gather requirements for performance analytics product developments.
  • Collaborate with product development teams, technology and system vendors to design, build, and launch new product features.
  • Prioritize features based on business impact, regulatory deadlines, and client feedback.
• Stakeholder Management
  • Act as the primary liaison between business users, technology teams, and external vendors.
  • Communicate product updates, timelines, and performance metrics to internal stakeholders and clients.
  • Working with operational partners, oversee the accuracy, timeliness and RAG status of performance analytics services to our global client base.
• Risk, Regulatory & Compliance Oversight
  • Ensure products adhere to industry standards (e.g., GIPS, CFA Institute guidelines) and regulatory requirements where appropriate.
  • Support risk, audit and compliance requirements related to performance analytics reporting.
• Documentation & Training
  • Work with internal and external partners to develop and maintain product documentation including marketing materials, product definitions and training materials.
  • Ensure effective adoption and understanding of performance analytics product capabilities.
• Sales Support
  • Working with Sales and Business Development teams provide support for prospect pitches, POC’s and RFP responses.

• Vast experience in product management or investment operations roles covering performance analytics services.
• Strong understanding of performance measurement, ex-post risk and attribution analysis methodology across asset classes.
• Experience with implementing or managing a GIPS compliance function within an asset management organization.
• Proven experience with implementing and developing proprietary and vendor performance analytics platforms (e.g., FactSet, Bloomberg).
• Excellent communication, stakeholder management, and problem-solving skills.
• Degree in Business, Finance or related area or CFA/ CGIPS
• Proficiency in MS Excel, PowerPoint, and Teams.