Client Service Account Manager - Trade & Working Capital jobs at Jpmorgan in Saudi Arabia

As a Vice President within our Payment Control team, you will be responsible for aligning cross-functional support to the business priorities. You will support execution of a control agenda across the regions modernization programs. Additionally, you will closely collaborate with key global and regional partners across Payments including Operations, Technology, Product Management, and the Business Control Managers.

Job responsibilities

• Engage with and conduct regular reviews with senior leadership, stakeholder committees, or other relevant bodies to validate and assess priorities across WP controls teams.
• Identify and proactively manage risk to delivery of our end to end target operating model strategies.
• Deliver high quality, consistent and meaningful executive reporting and analytics to identify trends and themes to support business decisions
• Create and deliver executive communications, status reporting, and metrics
• Primary control responsibilities and oversight for all controls impacting Payments in the region including front line controls, operational controls and technology controls
• Facilitate regional and governance forums as necessary. Furthermore, playing a key escalation role as and when needed (to regional management)
• Partner with testing teams on regular testing program of existing control framework, including location product reviews

Required qualifications, capabilities, and skills

• Relevant industry experience, ideally coupled with control management, compliance, or risk experience
• Payment Operations experience
• Ability to synthesize information to formulate a “story” for Management
• Attention to detail and ability to assimilate fragmented facts into detailed statements
• Confident communicator with ability to provide clear and succinct verbal and written updates
• Ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), work well in cross-functional teams
• Takes responsibility for issues and follows through to resolution
• Self-starter, proactive in taking initiative to improve business processes
• Technical and analytical skills / data manipulation
• Experience working with geographically distributed and culturally diverse workgroups
• Proven ability to achieve quality results in a high-pressure, rapidly changing environment requiring flexibility / adaptability to changeable directives.
• A flexible proactive approach, ability to adapt to business change

As a Client Service Account Manager within the Trade & Working Capital Team, you will play a pivotal role in managing the lifecycle of transactions and building lasting relationships with clients. You will work closely with Operations, Trade Product, Trade Sales, Credit, Legal, and Banking Partners to ensure client expectations are met and exceeded. Your focus will be on providing transparency and proactive service, making you the first point of contact for clients and a key player in enhancing the overall client experience.

Job Responsibilities:

• Manage the lifecycle of transactions post-sale, ensuring smooth handling and fast turnaround times.
• Build and maintain strong relationships with clients and internal teams, including Operations, Middle, and Front Office colleagues.
• Track client transactions and provide comprehensive reporting to enhance client experience.
• Support operational workflows to resolve refusals, disputes, and problematic transactions.
• Record all client interactions and escalate concerns to Sales as needed.
• Advocate for clients by analyzing customer behavior and reporting on transaction trends.
• Streamline processes in line with Trade priorities and support sales and client visits.
• Conduct client training and participate in client events to strengthen relationships.

Required Qualifications, Capabilities, and Skills:

• Proven leadership skills with the ability to deliver exceptional performance under pressure.
• Strong focus on client satisfaction and relationship building.
• Excellent planning and organizational skills, comfortable working within tight deadlines.
• Ability to operate collaboratively and possess strong interpersonal skills.
• Proficiency in managing multiple systems and an interest in automation tools (AI/LLM/Alteryx).

Preferred Qualifications, Capabilities, and Skills:

• Knowledge of Trade Finance Products is preferred.
• Experience in developing and mobilizing internal networks and resources.
• Ability to identify opportunities for product development and enhancement.

As a Client Service Account Manager (Analyst) within J.P. Morgan Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities. In this position, you will be instrumental in building lasting partnerships, and driving strategic initiatives that enhance our service offerings.

Job responsibilities

• Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions
• Becomes the Clients’ trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self-service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales, Operations, Product, WSS)
• Identifies and escalate potential risk associated with Client activities
• Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

• Excellent verbal and written communication skills in Arabic and English
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual-ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilize internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service and portfolio management experience

Preferred qualifications, capabilities, and skills

• Knowledge and understanding of Treasury Services products, processes and risk policies nice to have

Technical Implementation Manager – 602 Associate

As a Technical Implementation Manager in Payments located in Riyadh branch, you will be responsible for the Project Management and Business Analysis for client Host-to-Host implementations, including PaySource for payment initiation, API (Application Programming Interface) and Open Banking implementations, and all forms of file-based information reporting.

Job responsibilities

• Delivers complex technical solutions to the firm’s largest global corporate and financial institution clients implementing in Riyadh branch
• Conducts technical scoping meetings with clients, to ensure the product and technical requirements are understood and satisfied in accordance with the client's business and technical needs, as well as, the firm's capabilities
• Prepares Technical Statement of Work outlining product implementation options and timelines to meet both the client’s business and technical requirements
• Supports clients during production migrations and production verification; provide timely status updates to the client and project team
• Provide consultative early engagement support, to both Sales and Clients, on technical connectivity capabilities
• Attends meetings and training as required, to continue development and product knowledge and become a subject matter expert in Technical Implementation
• Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; be recognized by partners as a process expert with ability to drive improvements

Required qualifications, capabilities, and skills

• Experience implementing complex solutions involving a technical integration element – such as (but not limited to): SWIFT FIN, SWIFTNet FileAct, Host to Host, SFTP (Secure File Transfer Protocol), FTPS (File Transfer Protocol Secure), AS2 (Applicability Statement 2), API (application programming interface), JSON (JavaScript Object Notation), Open Banking, ISO 20022 XML, MT***
• Project Management skills
• Transaction Banking business and technical experience – Payments and Cash Management, Trade and supply Chain Services, Global Custody
• Knowledge of market leading ERP (Enterprise Resource Planning) and TMS (Treasury Management Systems) applications
• Strong business and technical analytical skills
• Attention to detail
• Experience managing external clients and internal stakeholders

Preferred qualifications, capabilities, and skills

• Knowledge of Saudi payment types - SADAD and Wage Protection System (payroll)
• Knowledge of the Saudi Payments landscape
• Agile, PRINCE2, Waterfall project management qualification or experience an advantage
• Qualified SWIFT For Corporates Specialist and / or ACT CertICM preferred
• Experience in Financial Services including FinTech organisations

As a Trade Lifecycle Analyst within our Saudi Equities Operations team, you will have the opportunity to shape the operating model, technology requirements, and business processes to support our trading business whilst maintaining a robust control environment. This role provides a platform to showcase your ability to lead changes and implement an efficient and controlled operating model.

Job responsibilities

• Ensure that the operational process & procedures are developed, reviewed and updated in regular basis and in accordance with local regulation.
• Process transactions in a timely manner and confirm promptly to clients, make sure all queries escalated or resolved within agreed timelines, procedures and guidelines.
• Ensure effective internal controls are maintained and followed
• Support of the sales/trading desk with trade booking & position management on a daily basis.
• Work with partners in Finance to ensure that accurate P&L figures are fed to the general ledger and management reporting for the business in the Kingdom.
• Ensure that all the relevant reconciliations on stock/cash positions are controlled and reported on time.
• Follow up corporate actions and company announcement and cash settlement.
• Ensure ALL queries are dealt with promptly and efficiently

Required qualifications, capabilities, and skills

• University Graduate / Bachelor’s degree
• Fluency in written and spoken English & Arabic
• Acquaintance with MS office suite of applications
• Team player, ability to perform under pressure
• Ability to develop procedures and work in various projects

As a Technical Implementation Manager in Payments located in Riyadh branch, you will be responsible for the Project Management and Business Analysis for client Host-to-Host implementations, including PaySource for payment initiation, API (Application Programming Interface) and Open Banking implementations, and all forms of file-based information reporting.

Job responsibilities

• Delivers complex technical solutions to the firm’s largest global corporate and financial institution clients implementing in Riyadh branch
• Conducts technical scoping meetings with clients, to ensure the product and technical requirements are understood and satisfied in accordance with the client's business and technical needs, as well as, the firm's capabilities
• Prepares Technical Statement of Work outlining product implementation options and timelines to meet both the client’s business and technical requirements
• Supports clients during production migrations and production verification; provide timely status updates to the client and project team
• Provide consultative early engagement support, to both Sales and Clients, on technical connectivity capabilities
• Attends meetings and training as required, to continue development and product knowledge and become a subject matter expert in Technical Implementation
• Identify and communicate process gaps and improvements opportunities; express willingness to own improvement initiatives; be recognized by partners as a process expert with ability to drive improvements

Required qualifications, capabilities, and skills

• Experience implementing complex solutions involving a technical integration element – such as (but not limited to): SWIFT FIN, SWIFTNet FileAct, Host to Host, SFTP (Secure File Transfer Protocol), FTPS (File Transfer Protocol Secure), AS2 (Applicability Statement 2), API (application programming interface), JSON (JavaScript Object Notation), Open Banking, ISO 20022 XML, MT***
• Project Management skills
• Transaction Banking business and technical experience – Payments and Cash Management, Trade and supply Chain Services, Global Custody
• Knowledge of market leading ERP (Enterprise Resource Planning) and TMS (Treasury Management Systems) applications
• Strong business and technical analytical skills
• Attention to detail
• Experience managing external clients and internal stakeholders

Preferred qualifications, capabilities, and skills

• Knowledge of Saudi payment types - SADAD and Wage Protection System (payroll)
• Knowledge of the Saudi Payments landscape
• Agile, PRINCE2, Waterfall project management qualification or experience an advantage
• Qualified SWIFT For Corporates Specialist and / or ACT CertICM preferred
• Experience in Financial Services including FinTech organisations