Partner Sales Manager - jobs at Informatica in Japan, Tokyo

Subscription Renewals Representative

As a Subscription Renewal Representative, you will guide and expand renewals starting 180 days in advance of their contract end date. Your responsibility will include the sales cycle such as customer success, deployment, analysis, negotiations, legal negotiations, security reviews, and account collections.

Technology You'll Use

• Experience with Salesforce would be great.

Your Role Responsibilities? Here's What You'll Do

• Manage the renewals process in collaboration with the customer success/sales team to preserve and expand customer subscriptions while maintaining long lasting relationships
• Identify and analyze all details of what a customer owns vs what they are using
• Work with our Operations team, Deal Strategy and Legal teams to negotiate and accomplish renewals
• Identify any renewal risks within an account
• Engage with decision-makers to identify customer requirements and uncover roadblocks to ensure renewals

What We'd Like to See

• Finalise all renewal bookings before contract expiration dates
• Attain uplift on renewal bookings
• Expand customer spend with upsell on renewal bookings
• Meet Single-Year to Multi-Year subscription term conversion % on renewal bookings

Role Essentials

• You will need to work across departments and be the voice of the customer but also advocate for what is best for Informatica. It is extremely important you build relationships internally
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 2+ years of relevant professional experience

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your and personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Subscription Renewals Representative

As a Subscription Renewal Representative, you will guide and expand renewals starting 180 days in advance of their contract end date. Your responsibility will include the sales cycle such as customer success, deployment, analysis, negotiations, legal negotiations, security reviews, and account collections.

Technology You'll Use

• Experience with Salesforce would be great.

Your Role Responsibilities? Here's What You'll Do

• Manage the renewals process in collaboration with the customer success/sales team to preserve and expand customer subscriptions while maintaining long lasting relationships
• Identify and analyze all details of what a customer owns vs what they are using
• Work with our Operations team, Deal Strategy and Legal teams to negotiate and accomplish renewals
• Identify any renewal risks within an account
• Engage with decision-makers to identify customer requirements and uncover roadblocks to ensure renewals

What We'd Like to See

• Finalise all renewal bookings before contract expiration dates
• Attain uplift on renewal bookings
• Expand customer spend with upsell on renewal bookings
• Meet Single-Year to Multi-Year subscription term conversion % on renewal bookings

Role Essentials

• You will need to work across departments and be the voice of the customer but also advocate for what is best for Informatica. It is extremely important you build relationships internally
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 2+ years of relevant professional experience

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your and personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Subscription Renewals Representative

As a Subscription Renewal Representative, you will guide and expand renewals starting 180 days in advance of their contract end date. Your responsibility will include the sales cycle such as customer success, deployment, analysis, negotiations, legal negotiations, security reviews, and account collections.

Technology You'll Use

• Experience with Salesforce would be great.

Your Role Responsibilities? Here's What You'll Do

• Manage the renewals process in collaboration with the customer success/sales team to preserve and expand customer subscriptions while maintaining long lasting relationships
• Identify and analyze all details of what a customer owns vs what they are using
• Work with our Operations team, Deal Strategy and Legal teams to negotiate and accomplish renewals
• Identify any renewal risks within an account
• Engage with decision-makers to identify customer requirements and uncover roadblocks to ensure renewals

What We'd Like to See

• Finalise all renewal bookings before contract expiration dates
• Attain uplift on renewal bookings
• Expand customer spend with upsell on renewal bookings
• Meet Single-Year to Multi-Year subscription term conversion % on renewal bookings

Role Essentials

• You will need to work across departments and be the voice of the customer but also advocate for what is best for Informatica. It is extremely important you build relationships internally
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 2+ years of relevant professional experience

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your and personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Subscription Renewals Representative

As a Subscription Renewal Representative, you will guide and expand renewals starting 180 days in advance of their contract end date. Your responsibility will include the sales cycle such as customer success, deployment, analysis, negotiations, legal negotiations, security reviews, and account collections.

Technology You'll Use

• Experience with Salesforce would be great.

Your Role Responsibilities? Here's What You'll Do

• Manage the renewals process in collaboration with the customer success/sales team to preserve and expand customer subscriptions while maintaining long lasting relationships
• Identify and analyze all details of what a customer owns vs what they are using
• Work with our Operations team, Deal Strategy and Legal teams to negotiate and accomplish renewals
• Identify any renewal risks within an account
• Engage with decision-makers to identify customer requirements and uncover roadblocks to ensure renewals

What We'd Like to See

• Finalise all renewal bookings before contract expiration dates
• Attain uplift on renewal bookings
• Expand customer spend with upsell on renewal bookings
• Meet Single-Year to Multi-Year subscription term conversion % on renewal bookings

Role Essentials

• You will need to work across departments and be the voice of the customer but also advocate for what is best for Informatica. It is extremely important you build relationships internally
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 2+ years of relevant professional experience

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your and personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

You will report to the Director, Technical Support

Java, Oracle, MS SQL Server, Salesforce CRM, Web Services (SOAP, RESTful, WSDL), Windows, Linux (Red Hat, SUSE), AWS, Azure, GCP

• Manage and resolve customer issues through Salesforce CRM
• Deliver best-in-class technical support to customers, partners, and internal stakeholders
• Analyse and reproduce complex software issues and manage support lifecycle
• Collaborate across teams to identify and escalate product defects
• Contribute to the knowledge base by documenting solutions and insights

• Passion for customer success and delivering high-quality support
• Effective problem-solver, comfortable interacting with technical and non-technical stakeholders

• Good level of French (spoken and written) is required
• 2+ years of experience supporting mission-critical software in enterprise environments
• Programming and debugging skills in Java or other object-oriented languages
• Solid understanding of databases, operating systems, and cloud platforms
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 2+ years of relevant professional experience

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Subscription Renewals Representative

As a Subscription Renewal Representative, you will guide and expand renewals starting 180 days in advance of their contract end date. Your responsibility will include the sales cycle such as customer success, deployment, analysis, negotiations, legal negotiations, security reviews, and account collections.

Technology You'll Use

• Experience with Salesforce would be great.

Your Role Responsibilities? Here's What You'll Do

• Manage the renewals process in collaboration with the customer success/sales team to preserve and expand customer subscriptions while maintaining long lasting relationships
• Identify and analyze all details of what a customer owns vs what they are using
• Work with our Operations team, Deal Strategy and Legal teams to negotiate and accomplish renewals
• Identify any renewal risks within an account
• Engage with decision-makers to identify customer requirements and uncover roadblocks to ensure renewals

What We'd Like to See

• Finalise all renewal bookings before contract expiration dates
• Attain uplift on renewal bookings
• Expand customer spend with upsell on renewal bookings
• Meet Single-Year to Multi-Year subscription term conversion % on renewal bookings

Role Essentials

• You will need to work across departments and be the voice of the customer but also advocate for what is best for Informatica. It is extremely important you build relationships internally
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 2+ years of relevant professional experience

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your and personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Subscription Renewals Representative

As a Subscription Renewal Representative, you will guide and expand renewals starting 180 days in advance of their contract end date. Your responsibility will include the sales cycle such as customer success, deployment, analysis, negotiations, legal negotiations, security reviews, and account collections.

Technology You'll Use

• Experience with Salesforce would be great.

Your Role Responsibilities? Here's What You'll Do

• Manage the renewals process in collaboration with the customer success/sales team to preserve and expand customer subscriptions while maintaining long lasting relationships
• Identify and analyze all details of what a customer owns vs what they are using
• Work with our Operations team, Deal Strategy and Legal teams to negotiate and accomplish renewals
• Identify any renewal risks within an account
• Engage with decision-makers to identify customer requirements and uncover roadblocks to ensure renewals

What We'd Like to See

• Finalise all renewal bookings before contract expiration dates
• Attain uplift on renewal bookings
• Expand customer spend with upsell on renewal bookings
• Meet Single-Year to Multi-Year subscription term conversion % on renewal bookings

Role Essentials

• You will need to work across departments and be the voice of the customer but also advocate for what is best for Informatica. It is extremely important you build relationships internally
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 2+ years of relevant professional experience

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your and personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit