Operations Manager- Technical Sales Support - jobs at Informatica in India, Bengaluru

We support hybrid work.

You will report to our Technical Support Manager.

Informatica product knowledge, on-prem and Cloud Databases like Oracle, SQL Server, PostgreSQL, Snowflake, Databricks, ADLS, Troubleshooting, and technical support for the diagnosing, troubleshooting, repairing, and debugging of complex software.

Your Role Responsibilities? Here's What You'll Do

• Resolve complex technical issues related to our software products via telephone and email/internet.
• Participate in problem escalation and call prevention projects to help customers and other technical support staff increase efficiency.
• Coordinate with Quality Assurance and Engineering teams to provide tracking and resolution of change requests.
• Active participation in upskilling of the team and be future ready to handle all technical and customer management scenarios.

What we would like that you have on your experience list

• 2+ years of Database Administrative experience with Relational Database with DBs like Oracle or MS-SQL is preferable.
• Practical experience in databases like PostgreSQL, Snowflake, Azure, Databricks, and Streaming platforms like Kafka is desirable.
• Fundamental understanding of Cloud ecosystems like AWS, Azure, or GCP.
• Experience in multiple operating systems such as Windows, UNIX/Linux
• Data Replication, Data Warehousing fundamentals, and Knowledge of ETL and data management are desirable.
• Prior experience in Informatica PowerCenter, Data Warehousing or any ETL tool is desirable. Individuals who have been in PowerCenter Administrative and Development roles are highly preferred.

What We'd Like to See

• Work on issues requiring analytical, often requiring the application of defined procedures to determine appropriate action.
• Handle customer support cases daily, including verifying cases, isolating, and diagnosing the problem, and resolving the issues.
• Approach complex technical issues with varying perceptions and make use of opportunities to create productivity tools.
• Work and provide regular reports for management that measure the effectiveness of the technical support function.

Role Essentials

• BA/BS or equivalent educational background is preferred.
• Minimum 2+ years of relevant professional experience.

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

will lead the upsell and cross-sell of enterprise software solutions from

You will report to theorganisation through subscription renewals and expansion leadership.

Responsibilities

• You will be a quota-carrying expansion or incremental sales position.
• Exceed expansion sales goals (quotas) through analysing consumption metrics, prospecting, qualifying, managing, and closing sales opportunities end to end within the assigned accounts/territory.
• Expand sales within existing accounts while getting connected and building strategic relationships with main decision-makers.
• At this level, incumbents will have expert-level knowledge of selling our CFCN products and services.
• Manage customer and transactional information in a Salesforce CPQ CRM system with high accuracy.
• Provide regular and accurate reporting of pipeline and forecast through the CRM system.
• Accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account-level expansion plans.
• Provide customer feedback to company partners for product, systems, and process improvements.
• Nurture and expand our relationship with customer accounts of several sizes. As it's a consumption-based sale, assigned accounts may be high in volume or larger and of the most complex nature. Hence assigned quota will vary.

Required skills :

• Hold expert-level experience and use professional concepts and our goals to resolve complex issues in creative ways.
• Deep industry understanding of a customer's decision-making process, goals, strategies, and business objectives.
• Expert-level Experience communicating product benefits appropriate for each prospect at all levels of customer engagement.
• Knowledge of the enterprise cloud platforms, SaaS, PaaS, and SaaS contracts
• Full knowledge of the deployment of software solutions and how consumption metrics promote expansion
• Maintain an understanding of Informatica's subscription and Consumption pricing models to provide customers assistance in the usage/use case-based expansion discussions.
• Negotiate all facets of renewal contracts, Adoption, and consumption metrics to develop win/win negotiation strategies that maximise contract value while enhancing the customer relationship.
• Complete, "big-picture" understanding of the business and technical contexts of main accounts to grow departmental use case sales to enterprise-wide expansion sales.
• Adept at consultative effectiveness and establishing trust with internal and external customers.

EDUCATION & EXPERIENCE

• 5+ years of field sales experience in the SaaS space.
• Experience within data management software selling.
• A background in success in expanding SaaS subscriptions, demonstrated by overachievement of quota ($1M+ of ARR) and a customer reference
• BA/BS or equivalent educational background.

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

will lead the upsell and cross-sell of enterprise software solutions from

You will report to theorganisation through subscription renewals and expansion leadership.

Responsibilities

• You will be a quota-carrying expansion or incremental sales position.
• Exceed expansion sales goals (quotas) through analysing consumption metrics, prospecting, qualifying, managing, and closing sales opportunities end to end within the assigned accounts/territory.
• Expand sales within existing accounts while getting connected and building strategic relationships with main decision-makers.
• At this level, incumbents will have expert-level knowledge of selling our CFCN products and services.
• Manage customer and transactional information in a Salesforce CPQ CRM system with high accuracy.
• Provide regular and accurate reporting of pipeline and forecast through the CRM system.
• Accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account-level expansion plans.
• Provide customer feedback to company partners for product, systems, and process improvements.
• Nurture and expand our relationship with customer accounts of several sizes. As it's a consumption-based sale, assigned accounts may be high in volume or larger and of the most complex nature. Hence assigned quota will vary.

Required skills :

• Hold expert-level experience and use professional concepts and our goals to resolve complex issues in creative ways.
• Deep industry understanding of a customer's decision-making process, goals, strategies, and business objectives.
• Expert-level Experience communicating product benefits appropriate for each prospect at all levels of customer engagement.
• Knowledge of the enterprise cloud platforms, SaaS, PaaS, and SaaS contracts
• Full knowledge of the deployment of software solutions and how consumption metrics promote expansion
• Maintain an understanding of Informatica's subscription and Consumption pricing models to provide customers assistance in the usage/use case-based expansion discussions.
• Negotiate all facets of renewal contracts, Adoption, and consumption metrics to develop win/win negotiation strategies that maximise contract value while enhancing the customer relationship.
• Complete, "big-picture" understanding of the business and technical contexts of main accounts to grow departmental use case sales to enterprise-wide expansion sales.
• Adept at consultative effectiveness and establishing trust with internal and external customers.

EDUCATION & EXPERIENCE

• 5+ years of field sales experience in the SaaS space.
• Experience within data management software selling.
• A background in success in expanding SaaS subscriptions, demonstrated by overachievement of quota ($1M+ of ARR) and a customer reference
• BA/BS or equivalent educational background.

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

You will report to the Director

This position requires good Project Management background. Also, the position needs an experienced hands-on knowledge of Informatica technologies like Master Data Management (MDM), Data Engineering Integration (DEI), Informatica Data Quality (IDQ) etc.

• Manage Customer/s relationships by serving as the single point of contact. Responsible for engagement success & delivery quality.
• Manage and coordinate the project including timelines, risks, risk mitigation strategies, action items, service requests and change requests
• Review requirements and documentations, services requests, enhancements, operational activities, technical and specifications changes
• Provide regular reports to communicate project status both internally and externally
• Manage a team of consultants. Supervise and mentor intermediate and junior level team members.
• Provide Project Management leadership, coaching and guidance to Informatica consultants and customer resources
• Ensure Informatica' s Velocity Methodology and Best Practices are followed during incidents, enhancements and Service requests

• Adapt to customer's and partner's work culture and establish an excellent working relationship
• Demonstrate project management capabilities with customers and within team
• Lead a team to deliver successful engagements for our global customers
• Manage work plan, resource plan, priority issues and escalation

• Experience in either or combination of Informatica MDM, P360 or Informatica Data Quality, Data Engineering Integration product implementations, administration.
• Expert knowledge of Project Management methodologies and tools, and the software development and project management life cycles
• Excellent teamwork and written and verbal communication skills.
• Resolving problems and conflicting priorities and situations
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 8+ years of relevant professional experience
• Manages operational responsibilities of staff or individual contributors

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

will lead the upsell and cross-sell of enterprise software solutions from

You will report to theorganisation through subscription renewals and expansion leadership.

Responsibilities

• You will be a quota-carrying expansion or incremental sales position.
• Exceed expansion sales goals (quotas) through analysing consumption metrics, prospecting, qualifying, managing, and closing sales opportunities end to end within the assigned accounts/territory.
• Expand sales within existing accounts while getting connected and building strategic relationships with main decision-makers.
• At this level, incumbents will have expert-level knowledge of selling our CFCN products and services.
• Manage customer and transactional information in a Salesforce CPQ CRM system with high accuracy.
• Provide regular and accurate reporting of pipeline and forecast through the CRM system.
• Accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account-level expansion plans.
• Provide customer feedback to company partners for product, systems, and process improvements.
• Nurture and expand our relationship with customer accounts of several sizes. As it's a consumption-based sale, assigned accounts may be high in volume or larger and of the most complex nature. Hence assigned quota will vary.

Required skills :

• Hold expert-level experience and use professional concepts and our goals to resolve complex issues in creative ways.
• Deep industry understanding of a customer's decision-making process, goals, strategies, and business objectives.
• Expert-level Experience communicating product benefits appropriate for each prospect at all levels of customer engagement.
• Knowledge of the enterprise cloud platforms, SaaS, PaaS, and SaaS contracts
• Full knowledge of the deployment of software solutions and how consumption metrics promote expansion
• Maintain an understanding of Informatica's subscription and Consumption pricing models to provide customers assistance in the usage/use case-based expansion discussions.
• Negotiate all facets of renewal contracts, Adoption, and consumption metrics to develop win/win negotiation strategies that maximise contract value while enhancing the customer relationship.
• Complete, "big-picture" understanding of the business and technical contexts of main accounts to grow departmental use case sales to enterprise-wide expansion sales.
• Adept at consultative effectiveness and establishing trust with internal and external customers.

EDUCATION & EXPERIENCE

• 5+ years of field sales experience in the SaaS space.
• Experience within data management software selling.
• A background in success in expanding SaaS subscriptions, demonstrated by overachievement of quota ($1M+ of ARR) and a customer reference
• BA/BS or equivalent educational background.

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

You will report to the Director

This position requires good Project Management background. Also, the position needs an experienced hands-on knowledge of Informatica technologies like Master Data Management (MDM), Data Engineering Integration (DEI), Informatica Data Quality (IDQ) etc.

• Manage Customer/s relationships by serving as the single point of contact. Responsible for engagement success & delivery quality.
• Manage and coordinate the project including timelines, risks, risk mitigation strategies, action items, service requests and change requests
• Review requirements and documentations, services requests, enhancements, operational activities, technical and specifications changes
• Provide regular reports to communicate project status both internally and externally
• Manage a team of consultants. Supervise and mentor intermediate and junior level team members.
• Provide Project Management leadership, coaching and guidance to Informatica consultants and customer resources
• Ensure Informatica' s Velocity Methodology and Best Practices are followed during incidents, enhancements and Service requests

• Adapt to customer's and partner's work culture and establish an excellent working relationship
• Demonstrate project management capabilities with customers and within team
• Lead a team to deliver successful engagements for our global customers
• Manage work plan, resource plan, priority issues and escalation

• Experience in either or combination of Informatica MDM, P360 or Informatica Data Quality, Data Engineering Integration product implementations, administration.
• Expert knowledge of Project Management methodologies and tools, and the software development and project management life cycles
• Excellent teamwork and written and verbal communication skills.
• Resolving problems and conflicting priorities and situations
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 8+ years of relevant professional experience
• Manages operational responsibilities of staff or individual contributors

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

You will report to the Senior Manager, Product Specialist.

Troubleshoot issues like, unexpected termination/memory leak/performance issue. Proficiency in java and C++ source code and also exposure in analysing Heap dump, Thread dump, Jstack,pstack,strace,GDB and proficiency in troubleshooting tools like tcpdump/wireshark/java runtime injection, DB performance tunings, memory profilers/analyzers.

• Troubleshoot complex technical problems, proposing probable fixes, and working with the customer and Informatica development to resolve technical roadblocks.
• Will also support the customers' implementation process, working with our customers' implementation teams and Informatica technical support.
• Knowledge of CFCN, serverless paradigm with the ability to understand issues in cloud native applications is has must have skill.
• Troubleshoot issues not only in product but also on generic stacks like system/network/echo systems (Azure/GCP/AWS) is an additional expectation from the role.
• The ability to develop tools for multiple endpoints ( odbc/message queue/rest/ echo systems end points) would be an added advantage.

• You are knowledgeable in cloud architecture-based applications with an understanding of how these applications are designed/developed for scale and performance.
• You are comfortable programming in JAVA, and have in-depth knowledge of systems (OS) programming.

• 3+ years of industry experience in Java environment or enterprise software sustenance/support.
• Bachelor's degree in computer engineering/Technology.

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit