Your role and responsibilities
- Provide expert-level product support for IBM customers across the globe
- Troubleshoot, diagnose, and resolve escalated technical issues from customers.
- Perform root cause analysis and implement long-term solutions for recurring issues.
- Develop and maintain technical documentation, processes, and troubleshooting guides.
- Collaborate with multiple Development squads, SRE, and Support Engineer teams to resolve complex technical issues.
- Provide mentoring and training to support engineers (L2).
Act as a subject matter expert for specific technologies or systems related to the product.
Required education
Preferred education
Required technical and professional expertise
Required Professional and Technical Expertise
- Strong experience as a non-spring boot Java developer.
- Experience with troubleshooting software, and network issues.
- Hands on coding experience with Java, NodeJS and Python.
- Proficiency in SQL, Linux, Kubernetes, OpenShift
- Excellent communication skills to interact with stakeholders and report on technical issues clearly.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple tasks simultaneously.
Preferred technical and professional experience
- Demonstrated Java backend coding experience without using Spring Boot.
- Demonstrated excellence in problem-solving, with the ability to tackle complex issues and find effective solutions
- Strong knowledge of Integration technologies, cloud computing, Software Development methodologies
- Knowledge of Agile methodology
- Prior experience in a customer-facing debugging, troubleshooting/etc role.
