Eu Print Account Manager jobs at Hp in Spain

Responsibilities

• Develops and maintains strong, long-term relationships with key customers serving as the primary point of contact for complex issues and strategic discussions.
• Handles and resolves customer issues and escalations leveraging in-depth knowledge of organization products and services.
• Leverages data analytics, customer feedback, and insights to identify trends, pain points, and opportunities for improvement, and makes recommendations.
• Manages and strengthens relationships with vendors and channel partners, ensuring effective collaboration and alignment with customer needs.
• Provides regular updates to the management on customer engagement performance and strategic initiatives.
• Develops and implements personalized engagement initiatives to enhance customer retention, loyalty, and advocacy.
• Collaborates closely with other departments to improve solutions and ensure seamless customer interactions.
• Provides mentorship and training to junior customer engagement managers, sharing expertise, and facilitating their professional growth.
• Ensures that all customer engagement activities comply with ethical and legal requirements, including data protection and consumer rights.
• Stays abreast of emerging technologies and innovative solutions to enhance customer engagement and streamline processes.

• Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field or an advanced degree with 3-5 years of work experience.

Skills:

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Very good English communication skills
• German or French Language is a must

• Responds to moderately complex issues within established guidelines.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Description -

Large Format Printing Global Product Manager

Responsibilities

This person will help assess opportunities in the large-format printer market. To do so, you will conduct market opportunity sizing, analyze the competitive landscape, and understand the needs and preferences of target customers. You will also support the definition of solutions that align with both business and customer needs, working in coordination with the discovery team. Once these solutions enter the development phase, the Global Product Manager will provide support for activities needed to bring the product or solution to market.

• Support customer value exploration through market research, competitive analysis, and user feedback regularly meeting customers and channel partners.

• Assist in developinglong-term product strategy

• Contribute to the definition of specific future HP large format printers through R&D and solutions teams. Translate value propositions into relevant solution components.

• Support in development of product management and marketing deliverables required for each product development checkpoint and for product introduction.

• Track and analyze product performance metrics to provide actionable insights.

• Help maintain documentation and ensure smooth communication across teams.

Requirements

• Bachelor’s degree in business, Engineering, Product Management, or a related field

• Passion for technology and hardware development

• Demonstrated business acumen and strategic thinking

• Strong analytical and problem-solving skills

• Demonstrated innovation and creativity skills

• Excellent communication skills

• Ability to work collaboratively in a fast-paced, cross-functional environment

• Strong organizational skills with attention to detail

• Familiarity with market research, customer insights, or competitive analysis is a plus

• Desired knowledge of product/solution family, business needs or go-to-market motion for Large Format printers

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

About You

HP is a large global company with many exciting opportunities to further your career, a successful candidate will demonstrate the below personalities and work ethic:

• A run to the fire, growth mindset
• A never-accept-less work ethic
• An innovative and entrepreneurial spirit
• A relentless craving to push past your limits and try new things.

If this sounds like you, read on and let’s speak soon.

The Role

• You will be responsible for driving the current Sales relationship with Amazon on specific Programs aimed at driving mutually profitable growth
• This will take active interlock and excellent communication with multi country stakeholders across multiple teams (Sales, Categories, Operations, Supply-Chain, Finance etc…) where you will need to secure engagement and coordinate various project leads to drive the change and deliver on dedicated growth programs
• HP has ambitious growth objectives with Amazon in EMEA, this is structured through a Joint Business plan : this role will involve the execution and delivery of elements within this plan
• Be able to influence and partner with complex matrixed organisation to secure progress and a unified approach where possible on Planning, Portfolio and Pricing
• Demonstrate innovative, end to end thinking and implementation to stay ahead of the competition
• Push beyond what’s expected
• Eagerness to learn and be a change agent.

Education and Experience Required:

• Bachelor’s degree or equivalent
• 10+ years of related experience
• At least 6 years successful experience in online retailers account / operational management roles (or vendor management within an online retailer)
• Project management or black belt six sigma certification preferred.

Knowledge and Skills:

• Proven ability to collaborate and network with other groups and functions to reach business objectives
• Strong commercial acumen and in-depth understanding of core HP businesses and the revenue cycle
• Strong ability to establish and maintain strong relationships with retailer up to the Director level
• Very strong analytical and problem-solving skills
• Program Management skills preferably within an international environment
• Ability to travel if needed
• Extreme attention to detail
• Excellent interpersonal skills.

So please come and test your credentials with the best, it could be your time to shine.

Disclaimer:

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Responsibilities

• Develops and executes the overall customer engagement strategy aligned with the organization's goals and objectives.
• Leads and oversees a team of individual contributors and/or supervisors, providing guidance, mentorship, and support.
• Cultivates and maintains relationships with key customers and channel partners, including senior executives, to ensure their needs are met and to drive customer satisfaction and loyalty.
• Defines, tracks, and reports on key performance indicators (KPIs) related to customer satisfaction, loyalty, revenue growth, and operational efficiency.
• Utilizes data-driven insights to segment the customer base and tailor communication, support, and marketing strategies to specific customer groups.
• Maintains open and effective communication with senior leadership, providing regular updates on customer engagement performance and strategic initiatives.
• Establishes and maintains a structured feedback loop with customers, gathering input and insights to drive product and service improvements.
• Handles and oversees the resolution of complex and escalated customer issues, utilizing advanced problem-solving skills and in-depth product and industry knowledge.
• Identifies opportunities for process optimization and enhancement across the entire customer engagement lifecycle, streamlining operations and enhancing efficiency.
• Ensures that all customer engagement activities comply with ethical and legal requirements, including data protection and consumer rights.

• Four-year or Graduate Degree in Business Administration, Economics, Sales, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field.

• Project Management Professional (PMP) Certification
• Certified Sales Operations Professional (CSOP)
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking
• Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.
• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

-

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Responsibilities

• Develops and executes the overall customer engagement strategy aligned with the organization's goals and objectives.
• Leads and oversees a team of individual contributors and/or supervisors, providing guidance, mentorship, and support.
• Cultivates and maintains relationships with key customers and channel partners, including senior executives, to ensure their needs are met and to drive customer satisfaction and loyalty.
• Defines, tracks, and reports on key performance indicators (KPIs) related to customer satisfaction, loyalty, revenue growth, and operational efficiency.
• Utilizes data-driven insights to segment the customer base and tailor communication, support, and marketing strategies to specific customer groups.
• Maintains open and effective communication with senior leadership, providing regular updates on customer engagement performance and strategic initiatives.
• Establishes and maintains a structured feedback loop with customers, gathering input and insights to drive product and service improvements.
• Handles and oversees the resolution of complex and escalated customer issues, utilizing advanced problem-solving skills and in-depth product and industry knowledge.
• Identifies opportunities for process optimization and enhancement across the entire customer engagement lifecycle, streamlining operations and enhancing efficiency.
• Ensures that all customer engagement activities comply with ethical and legal requirements, including data protection and consumer rights.

• Four-year or Graduate Degree in Business Administration, Economics, Sales, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field.

• Project Management Professional (PMP) Certification
• Certified Sales Operations Professional (CSOP)
• Customer Centricity
• Prioritization
• Resilience
• Team Management
• Strategic Thinking
• Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.
• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

• This role is responsible for developing and nurturing strategic partnerships with top-tier commercial clients, serving as a trusted advisor, and aligning solutions with their overarching business goals. The role contributes to sales policies and targets, engaging with internal teams for effective solutions.
• Coordinates and owns account plans for strategic commercial accounts, focusing on larger deals, portfolio management, and selling the organization’s offerings.
• Identifies customer requirements, maps with the organization’s capabilities, and chooses the respective direct/indirect supply chain.
• Builds professional relationships with clients up to the executive level and develops a core understanding of unique business needs.
• Engages with partners to improve win rates on selective deals; achieves and manages quarterly, half-yearly, and yearly sales quotas.
• Develops and executes sales strategies and territory account plans to drive significant revenue growth and expand market share.
• Leads contract negotiations with clients to secure profitable deals while maintaining positive relationships.
• Monitors and analyzes sales performance metrics, identifying areas for improvement, and implementing corrective actions.
• Enters and updates opportunities in the pipeline tool; recommends and implements pipeline management practices.
• Leverages existing opportunities to expand into multiple business units within the account.
• Conducts regular business reviews with clients to assess their satisfaction, gather feedback, and identify areas for improvement.
• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in account management, tele sales, product specialty (computers, printers, servers, storage), or a related field or an advanced degree with 3-5 years of work experience.
• Certified Technology Sales Professional (CTSP)
• Native Spanish fluency & English Fluency.

• Business Development
• Business To Business
• Cash Handling
• Cash Register
• Cold Calling
• Conflict Resolution
• Customer Relationship Management
• Inside Sales
• Marketing
• Merchandising
• Outside Sales
• Product Knowledge
• Sales Development
• Sales Management
• Sales Process
• Sales Prospecting
• Sales Territory Management
• Salesforce
• Selling Techniques
• Upselling
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity• Responds to moderately complex issues within established guidelines.
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

Responsibilities

• Lead business development initiatives to identify, onboard, and grow partnerships with both new and existing ISVs
• Manage strategic market partnerships with ISVs, ensuring alignment with their customer needs and broader HP objectives
• Act as the primary liaison between HPS, ISVs, their partners, and customers to develop innovative, solutions-driven opportunities
• Collaborate cross-functionally to ensure HP’s products and solutions meet the evolving needs of ISVs and their end customers
• Drive quota-based objectives, ensuring both individual and team targets are met or exceeded
• Represent HP and its solutions at ISV events, conferences, and customer engagements
• Facilitate and integrate leadership development practices within daily operations, enhancing individual and team readiness for future challenges
• Act as the Subject Matter Expert influencing HP’s solutions portfolio decisions and providing strategic guidance for the development of innovative go-to-market strategies
• Contributes/leads in defining the category business plan and strategies to drive growth and profitability
• Collaborates with various internal teams from marketing, sales, and finance to ensure seamless execution of WW category strategy
• Monitors Objectives and Key Results (OKRs) and their performance to identify areas for improvement, develops and executes action plans accordingly
• Demonstrates a superior understanding of product categories, business management, and sales challenges and strategies
• Develop and implement initiatives to improve processes/policies/offerings basis the insights gathered from feedback and market trends
• Build relationships and represent the team at a senior level with the sales force and other partners

Education & Experience Recommended

• Senior-level experience in business development, partnership management, or a similar role within the ISV ecosystem
• Expertise in developing and delivering executive-level presentations, coupled with strong emotional intelligence
• Familiarity with ISV ecosystems, workflows, technical sales, and software-hardware integrations
• Strategic thinker with the ability to balance long-term vision and short-term goals
• Advanced negotiation skills, with a demonstrated ability to structure and close complex agreements that drive mutual value for partners and HP.
• Advanced degree in leadership and management preferred

Leadership and Personal Development
At HP, we believe that leadership begins with a growth mindset and a commitment to continuous improvement. In this role, you will:

• Demonstrate a growth mindset by seeking opportunities to enhance your current knowledge, skills, attributes, and abilities in alignment with HP’s people-first philosophy
• Build leadership capabilities through strategic thinking, cross-cultural communication, and emotional intelligence development
• Engage in activities that prioritise people-first leadership, fostering collaboration, trust, and a solutions-oriented mindset
• Develop a deeper understanding of leader developmental readiness, preparing yourself for future challenges and opportunities
• Enhance your expertise in areas such as executive-level presentations, negotiation skills, and relationship management, driving meaningful impact in HP’s transformation journey

Knowledge

• ISV Ecosystems: In-depth understanding of ISV business models, partnership ecosystems, and software/hardware integration.
• Solution Selling: Knowledge of solutions-based selling approaches, particularly in enterprise and B2B markets.
• Industry Trends: Familiarity with emerging technologies in the ISV domain (e.g., cloud computing, AI, and SaaS solutions).
• Market Dynamics: Regional knowledge of market trends, customer needs, and competitive landscapes in North America, Europe, and global markets.
• Negotiation Frameworks: Expertise in advanced negotiation strategies and creating win-win outcomes.

Skills

• Strategic Thinking: Ability to create and execute long-term strategies that align with HP’s transformation goals
• Relationship Management: Strong interpersonal skills to build and nurture trust with ISVs, customers, and partners
• Cross-Cultural Communication: Skilled in adapting communication styles to diverse audiences across regions
• Presentation Excellence: Proficiency in crafting and delivering executive-level presentations that resonate with key stakeholders
• Opportunity Management: Expertise in identifying, prioritising, and managing a robust opportunities funnel
• Problem Solving: Analytical thinking to address challenges, innovate solutions, and drive results

Abilities

• Leadership Readiness: Capacity to lead by influence and develop leadership capabilities for future roles
• Quota Achievement: Proven ability to consistently meet or exceed business development targets
• Stakeholder Influence: Strong ability to engage, influence, and align diverse stakeholders around common goals
• Multitasking and Prioritisation: Ability to balance competing demands, evaluate priorities, and focus on initiatives that deliver the greatest value
  

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.