Area Service Leader - Biomedical Services Dallas Tx jobs at Ge Healthcare in Remote, Remote

Responsibilities :

• Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections.
• May assist more experienced technicians on basic and more complex repairs/resolution.
• Effectively communicate and partner with teammates and colleagues.
• Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.
• Maintain daily communications with customers as directed, to ensure resolution and proper follow up, leading to strong customer relations and ongoing customer satisfaction.
• As instructed, implement GE/customer facility contract and supports business goals/objectives.
• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.
• When trained, able to share on-call responsibility.
• Document all repair actions and submit reports/summaries according to schedule.
• Ensure proper care of spares, tools, and test equipment, and ensure calibration.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
• Understand and utilize sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM.
• Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.

Qualifications :

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field;
• OR equivalent military education;
• OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program;
• OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment.
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Special Physical Requirements:

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary. Quality-Specific Goals:
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
  Complete all planned Quality and Compliance training within the defined deadlines.Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.
  Characteristics : One year of experience"

• Evaluate complex customer biomedical equipment issues, implement appropriate repairs, perform PM and safety/environmental inspections, and maintain effective customer relations.

• Lead others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.

• Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to strong customer relations and customer satisfaction.

• Effectively communicate and partner with teammates and colleagues.

• Implement GE/customer facility contract and support customer and business goals/objectives.

• Lead, instruct, and assist technicians on basic and complex repairs/resolution.

• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area (includes delegating tasks and performing administrative duties).

• Proactively reach out to others on team (e.g., provide help, share best practices, mentor others).

• Share on-call responsibility.

• Document all repair actions and submit reports/summaries according to schedule.

• Ensure proper care of spares, tools, and test equipment, and ensure calibration.

• Maintain approved parts inventory.

• Manage vendor's service delivery processes in compliance with GE policies, as instructed.

• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.

• May perform role of site leader (e.g., direct activities of fellow BMET's assigned to site, engage in a more interactive customer relationship, interact with customer leadership, participate in a Safety Committee).

• Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering or related field and a minimum 4 years of experience servicing medical equipment; OR equivalent military education and a minimum 4 years of experience servicing medical equipment; OR High School Diploma/GED and a minimum 6 years of experience servicing medical equipment.

• Proficiency in completing electronic documentation using technological tools (e.g., iPad, iPhone) and familiar with technological programs (e.g., Microsoft Office).

• Experience developing and maintaining good customer relations at all levels (e.g., nurses, doctors, leadership).

• Experience interfacing with both internal team members and external customers as part of a solution based service process.

• Strong communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.

• Ability to work independently and as a team to implement solutions through problem solving.

• Valid driver's license and ability to maintain license.

• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.

• The employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

• Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections.

• May assist more experienced technicians on basic and more complex repairs/resolution.

• Effectively communicate and partner with teammates and colleagues.

• Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.

• Maintain daily communications with customers as directed, to ensure resolution and proper follow up, leading to strong customer relations and ongoing customer satisfaction.

• As instructed, implement GE/customer facility contract and supports business goals/objectives.

• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.

• When trained, able to share on-call responsibility.

• Document all repair actions and submit reports/summaries according to schedule.

• Ensure proper care of spares, tools, and test equipment, and ensure calibration.

• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.

• Understand and utilize sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM.

• Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field;

• OR equivalent military education;

• OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program;

• OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment.

• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.

• A valid US driver's license

• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Responsibilities

• Troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment.

• Owning customer issues from dispatch or identification of issue to resolution. Proactively engaging with other team members to ensure they are always aware of status of all issues for their designated customers.

• Maintaining all models specific to a modality’s in the assigned area.

• Performing total system level troubleshooting on complex multi-symptom problems.

• Communicating clearly with end-users and department managers on equipment status; maintain customer satisfaction.

• Effectively communicating and partner with teammates and colleagues.

• Assisting in Account Sales visits, help train others where necessary, and identifying Sales opportunities and communicate them to account team.

• Assisting in the growth and direction of business in geographic area.

• Maintaining regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

• Partnering with the customers and recommend value-added services that will help the customer run their business more efficiently.

• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.

​Qualifications/Requirements

• Qualified Technician/ Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience.

• Technical analytical skills.

• Ability to work independently with minimum supervision, high work standards and quality.

• Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills.

• Fluency in English and Romanian,

• Valid driving license B category valid for Romania, active driving experience.

• No restriction to work in hi magnetic field area.

Desired Characteristics

• High work standards and quality.

• Shows Initiative and motivation.

• Plans and organizes work effectively, self-motivated

• Excellent communication skills, listening skills, and interpersonal skills.

• Strong customer skills and deals tactfully and effectively with differences of opinion (e.g., influences rather than directs).

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

• Perform timely and accurate preventative maintenance, installations, and troubleshooting on medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.

• Maintain relationships with customers and ensure timely communication, resolution and proper follow-up to drive customer satisfaction.

• Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured, including the ordering of parts.

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.

• Valid Driver's License.

• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time. Must also be able to reach at, above and below shoulder level, flex or extend neck and have good hand and finger dexterity.

• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

• Perform timely and accurate preventative maintenance, installations, and troubleshooting on medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.

• Maintain relationships with customers and ensure timely communication, resolution and proper follow-up to drive customer satisfaction.

• Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured, including the ordering of parts.

• Associates degree, Bachelor’s degree, military education or High School Diploma/GED with 6+ years of experience servicing electrical equipment

• 2+ years of experience servicing Imaging equipment

• Valid Driver's License

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, sit and stand for long periods of time. Must also be able to reach at, above and below shoulder level, flex or extend neck and have good hand and finger dexterity.

• Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Roles and Responsibilities

• Drive sales of service contracts, spare parts, options and upgrades for GE HealthCare products within Imaging modality.

• Operate independently within the assigned territory to identify new commercial opportunities and nurture long-term customer relationships.

• Develop deep expertise in the local market, including customer groups, competitive dynamics, and product offerings across regions: Mazowieckie, Podlaskie, Lubelskie, Warmińsko-Mazurskie.

• Understand and leverage key business drivers to deliver measurable impact and exceed targets.

• Collaborate cross-functionally with Field Service Engineers, Service Center, Logistics, and Equipment Sales teams to provide integrated customer solutions.

Required Qualifications

• Proven track record in service sales for medical equipment or related healthcare technology

• Residence within assigned territory

• Willingness and ability to travel as required

• Valid driver's license

Desired Characteristics

• High integrity and a compliant approach to doing business

• Strong self-awareness and ability to work independently without day-to-day supervision

• Ability to build and sustain effective commercial relationships

• Strong problem-solving skills and a solution-oriented approach