Delivery Operations Program Manager jobs at Ebay in United Kingdom, London

As a Paid Social Media Manager , you’ll bring eBay’s brand to life across social platforms through meaningful, data-driven campaigns that connect with diverse audiences and deliver measurable results.

• Develop and execute inclusive and effective paid social strategies that support marketing and business goals across the full customer journey—from awareness to conversion.

• Plan, launch, and manage social campaigns across multiple platforms, ensuring efficient budget use and alignment with key performance goals.

• Analyze and optimize campaign performance, turning insights into action to continuously improve results and scale impact.

• Collaborate closely with cross-functional teams, media planners, brand partners, and agencies to ensure alignment, transparency, and smooth execution.

• Test and learn: run A/B and multivariate tests to identify what resonates most—across creative, audiences, and bidding strategies—and apply those findings in future campaigns.

• Champion innovation:

• 4+ years of experience in paid digital media, including at least 3 years focused on paid social (e.g., Meta, TikTok, Pinterest, Snapchat, Reddit).

• A strong grasp of social advertising, platform capabilities, audience insights, and evolving industry trends.

• Validated experience running and optimizing campaigns with a data-informed, test-and-learn approach.

• Excellent collaboration skills—comfortable working in a cross-functional, multicultural environment with diverse partners.

• Analytical approach and attention to detail, with the ability to translate data into clear, actionable recommendations.

• Strong communicator and relationship builder, able to influence and align across teams with empathy and clarity.

• Bachelor’s degree or equivalent practical experience.

As a Technical Program Manager (TPM) at eBay, you’ll play a key role in driving execution across several cross-functional initiatives within our Shipping organisation. You’ll collaborate with product, engineering, design, and business stakeholders to deliver complex projects that move the company forward. You’ll bring strong execution discipline and growing technical fluency to help teams stay aligned, make smart tradeoffs, and deliver impactful results. This role is ideal for someone who has independently led complex programs and is ready to expand their strategic influence and operational rigor.

What you will accomplish:

• Independently drive execution of large, cross-functional projects, managing end-to-end delivery with minimal oversight.

• Build multi-quarter plans in collaboration with product and engineering leads, guiding estimation and tradeoffs.

• Enable execution readiness by ensuring clarity around goals, timelines, and handoffs; proactively flag risks or misalignments before they escalate.

• Track and manage project milestones, risks, and dependencies using clear, reliable tooling.

• Introduce scalable execution practices, such as risk logs, intake processes, or RASCI documentation that improve delivery hygiene and reduce team friction.

• Proactively resolve delivery risks and operational issues to keep initiatives on track.

• Lead prioritization discussions with cross-functional partners, supporting data-driven and customer-centered decisions.

• Communicate clearly and confidently across engineering, product, and executive audiences.

• Ensure alignment across teams and surface key decisions, blockers, and progress updates.

• Identify and implement tools, workflows, or process improvements that increase delivery speed and transparency.

What you will bring:

• 5+ years of TPM experience, including ownership of complex, multi-team initiatives within a tech/ecommerce company. Shipping experience is beneficial.

• Strong understanding of software delivery, technical dependencies, and risk management.

• Working knowledge of technical architecture and PDLCs; able to follow and contribute to engineering conversations.

• Experience driving execution across distributed teams and multiple stakeholders. Trusted cross-functional partner who can influence without authority by keeping teams aligned, informed, and unblocked.

• Strong communicator and facilitator; comfortable navigating ambiguity and influencing decisions.

• Familiarity with technical architecture, system design, and tradeoff conversations.

• Proficiency with program tracking and planning tools like JIRA, Airtable, or Confluence.

What You Will Accomplish

• Lead, mentor, and assist in the development of the data science and analytics team. The role will manage a team of high-impact, motivated data scientists.

• Collaborate with a cross-functional team of product managers, business owners, and engineering teams across the organization to define metrics, analyze performance, and uncover growth opportunities.

• Work closely with partner teams to measure the impact of implemented solutions through A/B tests or causal inference techniques, and derive findings to inform future iterations.

• Develop self-service tools, capabilities, and products through AI to help drive decision velocity across the organization.

• Leverage strong communication skills and experience to distill and present complex analyses with clear recommendations.

What You Will Bring

• BS/BA degree in Statistics, Applied Econometrics, Math, Physics, Computer Science, Engineering or other related core sciences (or equivalent).

• 8+ years of meaningful professional experience, or 6+ years with a Master’s degree or equivalent experience.

• Proficiency in Python/R and SQL, with experience in using a variety of BI tools such as Tableau.

• Deep understanding of experimentation (A/B testing), statistics, and causal inference

• Strong business acumen with the ability to frame unstructured problems and synthesize insights

• Product mentality with a focus on customer needs; able to productize insights and build scalable analytical solutions that serve diverse partners

• Strong communication, interpersonal, and presentation skills to effectively interact with business partners, stakeholders, and senior leadership.

• Ability to interact with senior and executive leadership in both ad-hoc and formal settings.

We seek a seasoned Category Manager for Live Commerce to drive expansion of our Collectibles category on eBay Live. The responsibilities include devising the category strategy, identifying crucial sellers, and collaborating closely with them to flourish on this platform, and meeting GMV targets is part of the accountability. You will be responsible for advocating for your sellers, running tests for new initiatives in your categories, building playbooks for success, understanding our platform and how it needs to change, and helping us build a program that scales.

Deliver an ambitious eBay Live GMV target for Collectibles categories

• Collaborating with the Category Lead on developing the category playbook and strategy to achieve GMV targets

• Building out our seller & event supply and coordinating cross functional teams to deliver success for those sellers & events

• Lead on category programming with the Programming team to support on the efficient category content strategy

Select and onboard new sellers to eBay Live

• Support on BD activities - meet sellers, develop pitches, devise inventive approaches to engage and contract with sellers

• Develop criteria for selecting eBay Live sellers based on patterns, analytics, and merchant intuition.

• Assist sellers in the onboarding journey, pinpointing challenges and devising solutions to overcome them

Help Sellers find success on eBay live

• Convince sellers to invest time and resources in eBay live, and help them make that investment worthwhile

• Understand drivers of success on the eBay live platform and mentor your portfolio of sellers accordingly - across assortment, live host, production, selling formats, marketing, etc.

• Support sellers by collaborating with complementary teams, brainstorming solutions, initiating new programs to boost seller success, advocating on their behalf, and taking action when needed

Help us scale eBay live

• Support the Category Lead to land on our ambitious goals

• Develop scalable processes, tools, and models that help us grow the business

• 5+ years of relevant ecommerce experience collaborating closely with vendors and merchants, preferably in the Collectibles market

• Experience and curiosity about Live selling formats

• Consistent track record leading multiple priorities simultaneously with minimum mentorship

• Strong project management, organisation, and partner engagement abilities, including multitasking to lead and complete projects

• Strong verbal and written communication and interpersonal skills to work effectively with sellers and internal team members

• Ability and willingness to travel to meet in person with accounts (up to 15% of month)

• Analyse legislative and regulatory proposals, assess potential impacts on eBay’s business, and develop strategic advocacy plans targeting UK policymakers, regulators, and relevant institutions.
  
• Participate in eBay seller recruitment activities and help execute seller advocacy campaigns in coordination with our internal Seller Advocacy team, ensuring the voice of our seller community is optimally represented.
  
• Brief and advise UK and international senior leadership on political, legislative, and regulatory developments, providing clear, actionable insights.
  
• Develop and lead proactive initiatives to positively develop public policy discussions about e-commerce and third-party marketplaces.
  
• Build coalitions and leverage relationships with third-party collaborators, NGOs, and trade associations to support eBay’s advocacy objectives.
  
• Partner cross-functionally with communications, policy, and business teams to align government relations strategies with company priorities.
  
• Support and own the organization and delivery of events in collaboration with internal leaders and external partners, including prioritizing event participation and representation opportunities.
  

• Policy expertise: Validated experience working on or closely with government, understanding how policy is built, and assessing its business implications. Experience within central or local government, a public affairs agency, NGO, or trade association is highly desirable.
• Campaigning experience: Strong track record in campaigning for policy change or industry issues, ideally combining strategic planning with hands-on delivery.
• Cross-sector versatility: Backgrounds spanning government, NGOs, or trade associations and the ability to navigate complex stakeholder landscapes.
• Commercial and strategic understanding: Ability to translate policy developments into business implications and advise internal teams accordingly.
• Collaborative approach: Comfortable leading strategic projects while also engaging in practical tasks, such as coordinating events, preparing briefings, and prioritizing engagement opportunities.
• Strong attention to detail: Consistent record of handling complex, detail oriented tasks while working others optimally both internally and externally.

Key Responsibilities:

• Project Management : strong planning, communication, risk management, partner management and problem-solving skills.
• KPI management: drive programme KPIs (cost per shipment, rate accuracy, on time delivery rate, carrier SLA compliance), setting goals, weekly performance tracking and effective communication to align metrics with programme objectives and drive continuous improvement.
• Carrier Ratecard Management: Build, source, validate and update rate cards for international carriers.
• Loss Reductions: minimise loss-related expenses such as Item Not Received (INR) claims and arrived-damaged issues. Use data-driven root cause analysis to recommend and implement systemic fixes.
• Cross-Functional Leadership : Collaborate with Product, Legal, Customer Service, Seller Management, Regional Ops teams, Finance and External Partners to develop and implement strategies aligned with eBay’s cross-border trade (CBT) goals.
• Partner Management : support with day-to-day contact with logistics and carrier partners. Negotiate, monitor and drive partners.

Key Requirements:

• Experience : +5 years in global logistics, e-commerce shipping programmes, supply chain management, or programme management in a cross-border trade environment.
• Industry Knowledge : Deep understanding of international logistics, customs procedures and regulatory frameworks (e.g., VAT/IOSS, HS Codes, export documentation).

Skills :

• Strong data literacy: can interpret and act on analytics and operational metrics.
• Programme/project management experience with global or matrixed teams.
• Excellent partner/vendor management and negotiation capabilities.
• Tools : Familiarity with logistics platforms, Tableau, Jira, Salesforce, SQL a plus.
• Education : Bachelor's degree or equivalent experience in Business, Supply Chain, Logistics, or related field. MBA or advanced degree preferred.
• Experience managing shipping or logistics programmes including launching new carrier solutions or transportation pilots across markets.

Join eBay as a Product Manager for Managed Shipping and help shape the future of global e-commerce. You'll develop and expand shipping solutions that streamline selling, improve safety, and increase profitability for millions of users globally. Working closely with logistics partners, regional leaders, and engineering teams, you’ll transform complex delivery challenges into seamless customer experiences.

• Own and evolve eBay’s shipping orchestration layer , defining the roadmap, vision, and technical direction for how multi-leg shipments, package routing, and order tracking are represented and integrated across buyer and seller experiences.

• Collaborate deeply with engineering, design, and analytics teams to design and scale platform services that power eBay’s end-to-end shipping ecosystem.

• Act as the domain expert for shipping status and post-order experiences , shaping how shipping data is surfaced and consumed across eBay’s marketplace.

• Drive impact through data and experimentation , using metrics, user insights, and testing to prioritize opportunities, validate hypotheses, and continuously improve reliability and clarity.

• Strong technical fluency — ability to discuss system architecture, APIs, and data models expertly with engineers and translate complexity into clear product decisions.

• Proven experience owning platform or infrastructure products , ideally in large-scale or multi-stakeholder environments.

• Analytical and strategic mindset , with a track record of using data, experimentation, and customer feedback to drive measurable business outcomes.

• Excellent communication and collaboration skills , influencing cross-functional teams and aligning technical and non-technical stakeholders.