Controllers Technology - Intermediate jobs at Citi Group in India, Pune

Job Purpose

Exposure to Financial Accounting processes, Accounting Engine and Accounting Concepts, Regulatory reporting will be preferred.

Job Background

What we offer :
• Be a part of Business Analysis team that drives many initiatives for the Digital Automation Platform.
• Participate in discussions/brainstorming sessions and define ideas and strategies for the business cases.
• Gain exposure to Digitalization of Finance in a banking organization and rich experience in Financial Processes Automation using best-of-class automation tool.

Responsibilities

• Assist with Business Analysis by driving and implementing strategic solutions in an increasingly regulated yet extremely disruptive environment.
Implement a high standard Change Management framework.
Develop change management approach to facilitate adoption and sustainable results.
Change metrics governance (definition, measurement and quality control)
• Coordinate with stakeholders and work with users to identify requirements and be responsible for Business Requirement Documents (BRD’s), using use cases, workflow, screen mock-ups, and spreadsheet models.
• Writing the Change Requirements and becoming a go-to person on Financial Close, Accounting, treasury and reporting functions. Experience with Finance regulatory reporting, and preferred experience in process automation in the Financial Accounting or Regulatory reporting space.
• Analyze current business and system processes for potential areas of improvement.
• Coordinate with business and technology partners throughout the SDLC lifecycle.
• Oversee and write test scenarios and drive UAT planning and implementation.
• Coordinate and provide analysis and interpretation of UAT results.
• Communicate and interact with multiple teams for understanding the requirements, troubleshoot an incident and provide resolution.
• Partner with technology resources to design and implement technology solutions, including documenting business and functional requirements, testing and implementation plans.

Must Have Skills

6 years' experience with hands-on business analysis experience in Finance or Risk domain. Other industry experience will not be considered.
2+ years' experience with strong knowledge of change management process preferably in the Financial Accounting, General Ledger and Financial/Regulatory Reporting processes space.
Experience of Robotic Process Automation analysis & implementation will be preferred. Exposure to KNIME will be preferred.
Ability to multi-task and manage multiple simultaneous projects and meet defined deadlines.
Creativity and independent thinking.
Consistently demonstrates clear and concise written and verbal communication
Collaborative work style; effectively interacts with partners across organizational boundaries/hierarchies.
Proficient in MS PowerPoint and MS Excel.
Good Exposure to Excel macros and EUC will be preferred.

Education:
• Bachelor’s degree/University degree or equivalent experience
•Business Analysis certification from leading associations preferred.

Time Type:

Responsibilities

• Develop and Integrate solutions using Aspose
• Develop and automate workflows in Knime to process, transform and Analyze data efficiency.
• Maintain documentation for Aspose-related development and best Practices.
• Work on the Enhancement requests created on the remediated solution.
• Implementation of process automation use cases using low code platform.

• Requirement analysis including interaction with Business Users
• Participate with BAs in requirements analysis sessions and provide technical feasibility analysis and approach of the requirements to the team.
• Unit testing of the program under development
• Participate in SIT / UAT defect triage call.
• Bug fixing
• Participate in demo to the business users during UAT and Preprod together with BA and UAT testers.
• Review and analyze proposed technical solutions for projects.
• Contribute to formulation of strategies for applications development and other functional areas.
• Responsible for the creation of high-level designs to guide implementation faithful to architecture intent
• Ensure that application development and enhancement is in line with Citi’s Coding Standards.
• Solves / works a variety of high impact, high-profile problems / projects with considerable business impact through in-depth evaluation of complex business processes, system processes and industry standards.
• Provides expertise in area and an advanced level of understanding of the principles of applications programming.
• Providing expertise in technical analysis and solving technical issues during project delivery.
• Flexible to work in development or BAU teams.

Must Have Skills:

• 5+ years of Technology Experience
• Appian or Knime or any other process automation tool
• Minimum 3 years of process automation development/configuration experience
• Good understanding of Database concepts and working knowledge any one databases e g Oracle /SQL Server/ MySQL
• Ability to understand functional and non-functional requirement and convert them to configuration/ code

Good to Have Skills

• Direct experience in design and development using ALM and CICD tools like Bitbucket, TFS, Jenkins, BMC RLM or related tools in an agile methodology.
• Experience in SCMs like GIT; and tools like JIRA
• Experienced with automated build and test processes.
• Appian or any other low code technology Certifications in plus.

Educational Qualification:

• Bachelor’s degree/University degree or equivalent experience

Time Type:

Time Type:

Citi’s Functions Technology is responsible for delivering Technology solutions to Citi's Functions organizations. Functions Technology mission is to optimize Citi's Technology environment by delivering world class applications, driving standardization of the production environment, reducing complexity, optimizing management of systems supporting global functions such as Compliance, Controls, Internal Audit and Risk, and introducing innovative technologies that provide new business capabilities, reduce the technology total cost of ownership, and create a competitive advantage for Citi.

Responsibilities:

• Strong data analysis capabilities (SQL, dashboards)
• Experience working on AI/ML-integrated products (e.g., Gen AI, predictive analytics) a plus.
• Workflow automation and complex business process design experience, a plus
• Develop a deep understanding of the clients’ needs, both from a business and technology perspective, and translate them into product features.
• Act as a bridge between Business and Engineering Teams, ensuring clear communication of Product requirements and deliver them in iterations following an Agile Methodology.
• Work closely with Product Manager, Product Owners, Business stakeholders and Engineering team to build and prioritize the requirements backlog.
• Own and manage the Product backlog, create and refine Epics & User stories, acceptance criteria, and drive prioritization of user stories based on business value.
• Prepare for and execute Quarterly Planning ensuring that all epics and stories are properly created, refined, ranked, pointed, and coordinated with all cross-stream dependencies for delivery.
• Collaborate with UI/UX designers to build user-friendly product features with optimized user experience through business process flow, user journey map and UI wireframe creation.
• Work in an Agile environment, driving sprints and releases ensuring timely delivery of product features with high quality.
• Partner with Scrum masters, Engineering teams, and Quality Assurance teams to ensure smooth sprint execution.
• Adapt to change, anticipate and manage risk, remove impediments and accelerate time-to-market.
• Get user feedback on Product features to refine the backlog with an aim to improve customer experience.

Qualifications:

• 6-8 years overall experience in business analysis with 3+ years of relevant experience as an Agile Product Owner, or other product-focused role delivering end-to-end solutions for enterprise applications, preferably in a financial institution.
• Successful track record of developing and delivering products within deadlines and commitments in a fast-paced environment.
• Possess excellent verbal and written communication skills with the ability to engage stakeholders and team members to drive collaboration and alignment.
• Strong analytical skills with the ability to analyze complex business problems to articulate requirements describing process & data flows, functional requirements, user interactions and technical solutions with attention to detail.
• Experience working with users and UX teams to develop user journey maps, wireframes and mock-ups to drive UI/UX design discussions.
• Expertise with MS Office and agile tools suites including Atlassian JIRA, Confluence or similar.
• Agile Product Owner certifications, SAFe certification a plus.
• Previous experience working in a multinational financial institution, Internal Audit or Risk Management experience a plus.

Education:

• Bachelor's degree/University degree or equivalent experience. Master's degree a plus.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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he Role

As the Engineering Lead, you’ll need to demonstrate a deep understanding of user needs and contributing to the overall product vision. Our tech stack is diverse, encompassing (but not limited to) Python, Go, TypeScript, React, Kubernetes, Mongo, and Generative AI features requiring adaptability and a willingness to learn.

Key Responsibilities:

• Build and lead a high-performing full-stack engineering team in Pune
• Work with a wide variety of Citi teams (not limited to Technology) and help them drive towards everything-as-code and adoption of Codified Controls.
• Collaborate with product and engineering teams to design, build and maintain scalable and reliable web applications and services
• Be hands-on with coding and software design to ensure adherence to high quality standards and best practices
• Mentor and nurture other engineers to help them grow their skills and expertise
• Support and drive cultural change, including instigating critical thinking about controls and processes and encouraging a culture of continuous improvement

Characteristics:

• Able to identify and solve problems effectively
• Excellent communication and collaboration skills
• Pragmatic, and a creative approach to managing risk
• An advocate of inclusion and diversity in every way
• A growth mindset and willingness to learn and adapt in a fast-paced environment
• Shows enthusiasm and develops trust through empathy
• Passionate about site reliability engineering and its impact on product development
• Connected to latest technologies, like Generative AI, and keen to put them in practice
• A self-starter with the ability to work effectively in teams and remotely

Experience:

• Proven experience as an Engineering Lead, Software Engineering Manager, or similar role
• Strong expertise in multiple programming languages (preferably Python, Go and TypeScript), frameworks, and tools
• Strong understanding of both SQL and NoSQL databases
• Demonstrated expertise of developing on a range of architectures, ideally up to and including container-based micro-services with focus on scalability, reliability, maintainability, and high performance
• Experience working in a product focused team as opposed to a project focused team is beneficial

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Responsibilities:

• The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
• Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into production.
• perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Considers implications of the application of technology to the current environment.
• Analyzes applications to identify risks, vulnerabilities and security issues.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exchanges ideas and information
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned in a concise and logical manner.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Responsibilities:

Incident Management:

• Respond to and resolve production incidents related to Appian applications and the Appian platform, adhering to defined SLAs.
• Triage and escalate incidents to the appropriate teams (e.g., development, infrastructure) as needed.
• Perform root cause analysis (RCA) for production incidents and implement preventative measures to avoid recurrence.
• Monitoring and Alerting:
• Monitor Appian applications, servers, and integrations using monitoring tools and dashboards (e.g., Appian Monitoring Console, Dynatrace, Splunk).
• Configure and maintain alerting systems to proactively identify and address potential issues.
• Develop and refine monitoring scripts, dashboards, and alerts to improve visibility into system performance and application health.
• Problem Resolution:
• Troubleshoot and resolve technical issues related to Appian applications, including process models, data models, interfaces, and integrations.
• Analyze logs, metrics, and Appian configurations to identify the root cause of problems.
• Work with development teams to implement bug fixes, performance improvements, and enhancements.
• Maintenance and Optimization:
• Perform routine maintenance tasks, such as application deployments, server restarts, and data refreshes.
• Optimize Appian application performance by identifying and resolving bottlenecks.
• Implement and maintain automation scripts to streamline support processes and reduce manual effort.

Deployment Support:

• Support application deployments to production environments, ensuring smooth and successful releases.
• Validate deployments and perform post-deployment testing to ensure application functionality.
• Collaborate with the release management team to coordinate deployments and minimize disruptions.

Security:

• Monitor Appian security and identify potential vulnerabilities.
• Ensure compliance with security policies and best practices.
• Participate in security audits and vulnerability assessments.

Documentation:

• Create and maintain documentation for production support procedures, troubleshooting guides, and known issues.
• Document incident resolutions and RCA findings in a clear and concise manner.
• Contribute to the knowledge base for common Appian-related issues and solutions.

Collaboration and Communication:

• Collaborate with development, operations, and business teams to resolve production issues and implement improvements.
• Communicate effectively with stakeholders regarding the status of incidents, resolutions, and planned maintenance activities.
• Participate in on-call rotation to provide 24/7 support for critical systems.

Bachelor's degree in Computer Science, Information Systems, or a related field.

Experience:

• [4+] years of experience in application production support, with a focus on Appian-based applications.
• Proven experience in troubleshooting and resolving complex technical issues in a production environment.
• Experience with Appian platform administration and configuration.
• Technical Skills:
• Strong understanding of the Appian platform and its capabilities.
• Proficiency in Appian development concepts, including process modeling, data modeling, SAIL, and integrations.
• Experience with relational databases (e.g., SQL Server, Oracle, PostgreSQL) and SQL scripting.
• Experience with web services and APIs (REST, SOAP).
• Familiarity with monitoring tools such as Appian Monitoring Console, Dynatrace, Splunk, or similar.
• Knowledge of ITIL principles and best practices for incident, problem, and change management.

Other Skills:

Excellent communication and interpersonal skills.

Strong analytical and problem-solving skills.

Ability to prioritize tasks and manage time effectively in a fast-paced environment.

Time Type:

Key Responsibilities:

Quality Assurance Strategy

• Execute the QA mandate and provide oversight to drive consistent and clear QA processes, monitoring, reporting and escalation.
• Maintain common QA standards, procedures and governance processes to create and maintain consistent and best in class QA protocols.
• Review the identified issues, gain agreement on planned actions and provide strategic remediation paths for key issues.
• Partner across T&BE, 1st line Risk and Controls, 2nd and 3rd line functions to drive accountability to deliver on remediation activities.
• Define and implement future state strategies over Data Quality Assurance activities.

Quality Assurance Processes

• Proactively support T&BE \ Data Quality Assurance Head and T&BE Head of Quality Assurance in identifying and executing strategic decisions and initiatives.
• Lead a QA team and ensure on-time and quality execution of QA reviews across assigned portfolio in conformance with T&BE QA procedure. Supervise the team to ensure quality and concise QA workpapers and traceability matrix documentation. Ensure QA workflow tool is updated with accurate and complete information.
• Demonstrate expertise of risk management and control and in-depth knowledge of the assigned portfolio, Consent Order plan and interdependencies with other Issues/Regulatory Commitments.
• Supervise allocated resources and budgeted hours for the assigned portfolio to ensure any potential deviations is addressed and provide timely feedback in QA workflow tool.
• Drive positive change for T&BE to strengthen its risk management and control environment through successful Issue/RBCM remediation.
• Escalate any concerns/observations to relevant senior stakeholders and support them to identify solutions.
• Publish quality and on-time QA status reporting to T&BE leadership.
• Publish quality and on-time QA Clearance/Non-objection memo.
• Manage and mentor QA team members and support their career development within Citi.
• Drive improvement initiatives to improve the quality and efficiency of the function.
• This is a global role involving interaction with stakeholders across APAC, EMEA and NAM. Work timings accordingly will remain flexible.

Qualifications:

• Extensive experience in risk and control, supervision, issues management QA / control and monitoring processes.
• Specific subject matter expertise regarding risk and control disciplines within Data and/or Technology processes.
• Ability to effectively drive and lead change in an organization with Citigroup’s size.
• Meaningful knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.
• Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs.
• Comprehensive knowledge and understanding of strategic elements of financial, operational, technical, and regulatory environment across the company.
• Experience in data remediation activities.
• Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions.
• Well-developed listening skills and a strong ability to engage at the executive management level by providing proactive support and advice on a variety of risk matters.
• Superior oral and written communication skills, and in particular ability to assess and contribute to the content of key risk and control reporting.
• Strong leadership skills and demonstrated experience with a proven track record in driving positive and sustained change.
• Proven record of effective communication with regulatory bodies and awareness of relevant banking regulation and supervisory expectations.
• Ability to lead by example, strong influential and interpersonal skills, used to deliver results and push the organization agenda in a complex environment.
• Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization.

Education:

Bachelor's/University degree, Master's degree preferred

Time Type: