Support Engineer Ots jobs at Amazon in United States, Nampa

Key job responsibilities
Delivery – Engagements will require working to resolve security assurance questions and to understand how to manage risk and achieve security and compliance objectives while operating in the AWS Cloud through deep dive discussions, strategic presentations/recommendations, and hands on demonstrations of automating compliance in the AWS environment.

- 10+ years of IT consulting/management with IT Transformation in customer-facing roles experience
- 3+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience
- Bachelor's degree in Computer Science, Math, or a related field
- Knowledge of infrastructure-as-a-service (IaaS) cloud computing transition challenges
- Experience in IT consulting/management with IT Transformation in a customer-facing role
- Experience in program or engagement management, leading other project managers to deliver a program with multiple and concurrent projects
- Experience in enterprise architecture including virtualization technologies & distributed architecture
- Experience managing and delivering large-scale enterprise IT projects

About Operations Technology Solutions (OTS)About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
Key job responsibilities
Responsibilities include, but are not limited to:- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

We are actively seeking a talented and motivated engineer with a proven track record of implementing Quality Engineering principles in NPI and sustaining products. You will be working with cross-functional teams that engage in product development for both internal and external manufacturing operations.
Key job responsibilities
Actively foster a culture of inclusion.* Engaging in internal and external business partners to deliver key artifacts such as (DFMEA, PFMEA), DFX, New Unique and Different (NUD) and MAP.
* Embed with Hardware, Manufacturing, and Test Engineers in defining success criteria for early production builds in new programs.
* Represent quality and report status and risk mitigation in NPI Program Reviews.
* Partner with peer teams such as Manufacturing, Supply Chain, Supplier Quality and Test Engineering to drive data-driven risk mitigation/strategy.
* Reporting in program reviews and top-level quality performance reviews/dashboards.Responsible for:* Defining NPI quality deliverables and deliver in collaboration with stakeholders in Supply Chain, Hardware Engineering, Manufacturing, Deployment, and Global Support Services
* Participating in NPI phase gate reviews to ensure quality requirements are met
* Data analysis, trending and monitoring of KPIs from manufacturing and field quality events.
* Defining APQP/PPAP strategies, review and approve related documents (D/PFMEA, Control plan, FAI, Process capability studies etc)
* Conducting failure analysis, root cause investigations and implement corrective actions to improve product quality.
*Facilitate action plans to drive improvements across the product lifecycle
* Contribute to lessons learned and process improvements.Up to 20% travel required.
A day in the life1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) PlanAbout the team* Ensuring speed and quality through comprehensive product knowledge, systematic risk identification, root cause analysis, to enable successful deployments.
* Leverage data analytics to visualize quality metrics and drive customer-focused improvements
* Design for quality to consistently meet high manufacturing and deployment standards, even in speed-driven environments.
* Foster a culture of continuous improvement and operational excellence by implementing adaptive control plans across the product lifecycle—driving safety, quality, speed, and cost optimization.

- Bachelor’s degree in mechanical, electrical, computer science or related engineering field.
- 5+ years of experience in applying Quality Engineering principles like APQP, PPAP, DFX and FMEA in new product introduction.
- Strong process improvement mindset for Agile environments, passion for quality.
- Excellent business communication skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Able to write clear and persuasive papers.
- Able to operate in a highly ambiguous environment.

- Advanced degree(s) in Engineering and/or Business/MBA
- Technical expertise in Mechanical and Electrical components common in Robotics (i.e DC motors, PCBAs, metal fabrication, gears/bearings, sensors, vision systems, etc.)
- Technical / Engineering Program Management Experience
- Multi-industry and/or consulting experience in applicable industries (Automotive, Aerospace, Medical Device, etc.). Startup experience is a plus.
- Six Sigma Green belt
- ASQ Certified Quality Engineer (CQE)
- Familiar with ISO 9001 Quality Management System Standards
- Experienced in statistical data analysis

About OTSAbout The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
Key job responsibilities
- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
- Ensuring infrastructure networking and computing systems remain available during production hours.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Managing local technical projects.
- Maintaining or creating policies, procedures, and processes.
- Identifying root-causes of operational issues and process inefficiencies.

- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma
- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.

- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment

About OTSAbout The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
Key job responsibilities
- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
- Ensuring infrastructure networking and computing systems remain available during production hours.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Managing local technical projects.
- Maintaining or creating policies, procedures, and processes.
- Identifying root-causes of operational issues and process inefficiencies.

- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma
- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.

- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment

Key job responsibilities- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
- Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
- Establish and maintain a positive, productive relationship with operational partners and staff.
- Lead infrastructure builds in new facilities.
- Develop and maintain policies, procedures, and processes.
- Oversee management of equipment and parts inventory.
- Create, manage, and support recognition and communication programs.
- Travel up to 30%.

- 5+ years of developing a team of technical professionals across multiple locations experience
- 2+ years of leading technology teams as a information technology operations manager experience
- Bachelor's degree, or 4+ years of professional or military experience
- Knowledge of Linux or Unix systems administration

- Knowledge of hardware architectures
- Experience with system management tools and client/server environments

Key job responsibilities

- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience
- 1+ years of building models for business application experience
- Experience programming in Java, C++, Python or related language

- PhD in Computer Vision, Computer Science, Electrical Engineering, Mathematics or related field
- Experience with popular deep learning frameworks, including PyTorch
- Experience with learning multimodal LLMs and Gen AI in Computer Vision, both in the image and video domains
- Experience in patents or publications at top-tier peer-reviewed conferences or journalsPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.