Snr Technical Account Manager Emea-isv jobs at Amazon in France

Key job responsibilities
1. Demonstrate flexibility to work within different queues, with increased complexity or specialization based on current business needs
2. Perform quality audits for BAP team and handle escalations
3. Provide support as and when required for overtime, deep dives, mentoring new batches, escalations and cross training
4. Ensure compliance with procedures and SLAs while achieving quality and performance metrics (Meet or exceed all Goals). Work on the Core queues and willing to switch between different functions as per business requirement.
5. Work on projects that design/improve tools or processes by testing and/or develops recommendations for management
6. Communicate effectively both in verbal and written form on all investigative matters8. Support new hires or focus group investigators in the team to help them meet require performance standards

- Master's degree, or PMP

Key job responsibilities
- Manage and deploy projects, including new technology deployments and internal program.
- Manage and solve challenges involving IT infrastructure, such as local site networks, services and hardware.- Deploy, maintain and troubleshoot IT solutions throughout their lifecyle.
A day in the life
As an IT Manager, you’ll be responsible for multiple sites and work in different settings where no two days are the same. You'll make sure the IT infrastructure on-site is maintained and operational so that teams can deliver on behalf of our customers. Taking a data-driven approach, you’ll find opportunities to increase automation and efficiency, and pilot different technologies to support these objectives.

Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.* This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.Key job responsibilities
You will be required to engage in physical data center activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning.These activities include the following:
• Lifting and moving material up to 49 pounds each
• Working in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Work in a noisy environment
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).A day in the life
Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge:
• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• Show a strong aptitude for troubleshooting and problem solving
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through the implementation of proactive issue detection and reporting
• Are biased to act in the absence of direction or support
• Improve effectiveness through process innovationThis position will fill an opening at one of multiple separate sites. This position may shift work that will include days/nights/weekends/holidays.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
- Current, active US Government Security Clearance of TS/SCI with Polygraph

- A+ or CND (Certified Network Defender) or Network+ or Security+
- Hands-on experience with one or more of the follow hardware platforms (e.g. Dell, HP) is a plus.
- Networking experience with CCNA and/or Network+ certifications is a plus.
- Previous experience working in a Data Center environment (racking & stacking gear, cable management, hot & cold aisle containment).
- Associate's degree in IT-related field plus two years of progressively responsible experience preferred.

In this role, you will be a part of leading and building our complex and ambitious “Associate to Consultant” (A2C) SDT, as well as elevating the technical execution and delivery of your team of early-in-career Associate Consultants. Our A2C team hires early-in-career technologists, including recent graduates, and providing training, coaching, and mentoring to develop them into productive, customer-facing technical consultants. Associate Consultants in the practice may include specialists in Infrastructure, Application Development, DevOps, Data, and Security.It is expected to work from an AWS (or customer sites) at least 5+ days in a week. This is not a remote position. You are expected to be in the office or with customers as needed.Key job responsibilities- Drive technical and soft skill training to focus and accelerate consultant development
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor's degree in Computer Science, Math, or a related field
- Knowledge of compliance and security standards across the enterprise IT landscape
- Knowledge of infrastructure-as-a-service (IaaS) cloud computing transition challenges
- Experience with consulting practice leadership as manager of managers with team size 50+ and P&L responsibility
- Experience with enterprise architecture including virtualization technologies and distributed architecture

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.Key job responsibilities
As an experienced technology professional, you will be responsible for:
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
2. Providing technical guidance and troubleshooting support throughout project delivery
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies
4. Acting as a trusted advisor to customers on industry trends and emerging technologies
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifactsA day in the life
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor’s degree, or equivalent experience, in Computer Science, Engineering, Mathematics or a related field.
- Experience in large-scale software development or application engineering with recent coding experience in two or more of the following languages: Java, JavaScript, C/C++, C#, Objective-C, Node.js, .NET, Python, PHP or Ruby.
- Experience as a technical specialist in Customer-facing roles.
- Ability to think about business, product, and technical challenges in an enterprise environment.
- French, English are required.

- Masters or PhD in Computer Science, Physics, Engineering or Math.
- Architecting, designing and developing applications on the AWS platform.
- Designing and building application using Container and serverless technologies.
- Experience architecting highly available systems that utilize load balancing, horizontal scalability and high availability.
- Exposure to Agile software development and DevOps practices such as Infrastructure as Code (IaC) (e.g. Terraform, CDK, CloudFormation).
- Continuous Integration (CI) tools (e.g. AWS Code Pipeline, Jenkins, Gitlab, Circle-CI).
- Experience working directly with customers, partners or third-party developers.Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.

AWS Neuron is the complete software stack for the AWS Inferentia and Trainium cloud-scale machine
Key job responsibilities
A day in the life
As you design and code solutions to help our team drive efficiencies in software architecture, you’ll create metrics, implement automation and other improvements, and resolve the root cause of software defects. You’ll also:
Participate in design discussions, code review, and communicate with internal and external stakeholders.Work in a startup-like development environment, where you’re always working on the most important stuff.

- 5+ years of non-internship professional software development experience
- 5+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Fundamentals of Machine learning and LLMs, their architecture, training and inference lifecycles along with work experience on some optimizations for improving the model execution.
- Experience programming with at least one software programming language

- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Masters degree in computer science or equivalent

You will build deep relationships with senior supply chain and IT customers to enable them to leverage the AWS cloud to build solutions rapidly and accelerate business value. You will also act as the focal point and champion for key AWS supply chain services and offerings including AWS Supply Chain, Supply Chain Command Center (SC3) and Warehouse Automation and Optimization (WAO).Possessing a strong business acumen and program/project management experience, you will be expected to deepen your technical skills to allow you to identify technical risks that might impact value delivery. You will achieve and maintain relevant AWS certifications and effectively communicate technical concepts to business audiences. As you progress, you’ll lead increasingly complex transformation projects, shape cross-organizational delivery strategies, and establish best practices approaches in your domain. In this role you will apply your management and leadership capabilities to successfully develop and execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectations.
Key job responsibilities
As an Industry Consultant (Energy Supply Chain) in our Energy & Utilities practice, you will be responsible for:• Leading supply chain conversations across all energy domains to identify opportunities to transform end to end business processes of our customers
• Support the business to think about their problems in an Amazonian and innovative way driving business outcomes
• Designing and delivering business transformation programs and projects using digital technology
• Using your consulting skills to think big and bridge business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Supporting the distillation of customer needs into clear business outcomes and helping to convert this into technical requirements
• Building deep strategic relationships with senior business and technical customers and acting as a trusted advisor within the supply chain function
• Building your knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Leading complex teams of customer, AWS and partner
• Mentoring and developing project team members within the supply chain function, across the energy domain and to better delivery complex transformation initiatives.
• Partnering with ProServe Sales in identifying future supply chain roadmaps and accelerating customer innovation to increase business value through cloud adoptionAbout the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

• Bachelors/Master's degree in Business or an Engineering field (preferably related to Energy Management) or Computer Science
• 10 years + of total professional experience, with a minimum of 4 years spent in supply chain disciplines delivering business change and transformation
• Proven consulting experience in taking projects from ideation, development of the business case, project/programme design, delivery and value realisation
• Demonstrated ability in Energy domains and experience of technical implementation of solutions
• Ability to manage the delivery of projects on time, budget and cost
• Fluency in French and English

• Understanding of cloud and certifications (Cloud Practitioner) in AWS
• Experience of hydrocarbon/electron supply chains in addition to materials supply chains
• Experience of core supply chain infrastructure set-up (supply chain strategy) as well as supply chain operations
• Experience of managing technical solution implementations and a base understanding of technology and architecture best practice to ensure effective hand-off and solutioning with technical consultants
• Core understanding of the capabilities of GEN AI, mathematical optimization and machine learning to support optimisation of supply chains
• Teaching or mentoring industry experience of energy systems to other consultants
• Additional European languages a plus (German, Spanish, Italian)Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.