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Apple SAP Service Management SM Functional Analyst China, Hong Kong, Hong Kong Island 990777974
06.06.2024
Description
AS A PROJECT LEAD, YOU WILL : - Work with business users to analyze and translate complex multi-functional requirements into system design and technical specifications - Develop functional and technical specification which includes SAP standard configuration as well as enhancement framework utilization such as user exits, iDocs, BAPIs and BADIs. - Set up SAP Data Models, data dictionary and table design in respective functional areas - Develop wireframes and layouts for user interfaces (UI) - Implement interfaces across various IS&T and partner systems - using various technologies frameworks like RFC, Webservices, PI, EAI, Geneva and SoA. - Engineer system interface agreements (SIA) that govern integration rules between SAP and other systems - Prepare technical project cutover plan highlighting cross-system object dependencies. - Incorporate performance engineering concepts to optimize response time, throughput and scale with peak volume tests. - Lead integration test across IS&T and partners systems to deliver a robust solution. - Engineer proactive systems monitoring and alert solutions for seamless business operations. - Build knowledge of emerging areas in AI/ML such as SAP S/4 HANA and SAP Data Intelligence. - Assess new technologies to meet future strategic needs through proof of concept prototyping.
Key Qualifications
- 5+ years of SAP configuration experience in the service management functional/project lead role (service notifications, service contracts, quotes, order generation and processing, pricing, contract management).
- Experience in core Hi-tech industry SM business processes areas such as warranty claims management, service repair models and service contract management.
- Experience in SAP SM-SD and SD-FI business process integration.
- Knowledge and experience of SAP S/4 HANA architecture including core functionalities and migration.
- Ability to work effectively in ambiguity across business and IT teams.
- Knowledge of one or more of the following is required:
- ABAP/4 development code reading and debugging
- SAP applications’ data dictionary and table design
- SAP technologies such as Business Rules framework, Enterprise Portal, iOS, UI5, Fiori, Webdynpro
- Strong verbal and written communication skills working on multiple projects simultaneously with minimal supervision.
Education & Experience
Bachelors Degree in Computer Science, Management Information Systems or equivalent. Project Management degree or certification is a plus.
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