Amazon Enterprise Account Engineer - Support 

Mexico, Mexico City 

914666810

Key job responsibilities
Every day will bring new and exciting challenges on the job while you:• Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
• Complete analysis and present periodic reviews of operational performance to customer
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
•Foster trusting relationships with customers, understanding their business needs and technical challenges
• Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope and risk management.
• Work directly with AWS global engineering and service teams to resolve customer issue.
• The role may require ability to travel 10-25% as needed.A day in the lifeABOUT AWS:Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Hybrid Work

•5+ year s of hands-on Experience with operational parameters and troubleshooting for two (2) of the following: Infrastructure/ Systems Administration / Networking / DevOps /Compute/ Storage/ Database/ Big Data and Analytics/ Application-level services/ Serverless/ Applications Development in a distributed systems environment
•Bachelor’s Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience.
•Able to communicate effectively in English, within technical and business settings.

•Experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, IT Security, BigData/Hadoop/Spark, Operations Management, Service Oriented Architecture
•External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences
•Experience in a 24x7 operational services or support environment
•Experience with AWS services and/or other offerings