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Wix Customer Care Expert - German Speaker 
Ireland, Dublin 

  • Provide care to our users through calls, chats and email
  • Get to know each user’s business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
  • Help them solve problems while exposing additional ways they can achieve their goals and succeed online
  • Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
  • Develop and maintain positive customer relations and satisfaction
  • Influence the way we support our users and improve it to make sure our users’ experience is the best possible
  • Work with all other departments and product teams, and liaise with them about our users’ needs