Experience supporting customers via phone, e-mail, chat, and/or in person
Real passion for customer service and ownership of the customer experience
Comprehensive issue resolution
Able to effectively tailor communication and style to differing audiences
Handle own workload and work independently in a dynamic, constantly changing environment
Grows with a team where expertise is shared and feedback is inspired
Effective time management including ability to multi- task, organize and prioritize
Able to research and grasp technical information across multiple tools while talking with customers
Knowledge of one or more of the following is an advantage; iOS, Smartphone, Tablet, PC or Mac experience
Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Additional Requirements
Available to attend approximately 3-4 weeks of required training on a fixed schedule that may include weekends
Flexible to work between the hours of 7:00 a.m. GMT and 8:30 p.m. GMT including weekends and holidays, with the possibility to flex up or down hours depending upon business needs