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Apple Regional Change Management Lead Japan, Tokyo 775446493
13.06.2024
Description
- Assess change impacts in region by conducting impact analyses, assess change readiness and identify key partners - Support the definition, provide input, document requirements and support the design and delivery of training and communication programs, including localisation considerations- Identify, mitigate and proactively manage anticipated resistance, issues, and risks- Support and engage regional senior leaders and other key partners - Partner with regional leadership to develop and build a change network for key initiatives including the creation and maintenance of change champion groups- Facilitate sessions with that local change network to support adoption.- Consult and coach projects teams and team leads on the change process.- Integrate change management activities into project and program plans aligning with regional and global strategy.- Evaluate, monitor and ensure user readiness- Define and measure success metrics and monitor change progress and adoption.
Key Qualifications
- Proven experience leading change management strategy, methodologies, and implementation for Sales or Sales Operations teams.
- Experience in Sales process transformation and CRM products such as Salesforce (i.e., lead and campaigns, pipeline, account planning, forecast and partner portal)
- Strong understanding of how people journey through change, as well as the change process
- Flexibility to work in ambiguous, highly matrixed environments supporting other cross program workstreams with a strong attention to detail
- Expertise leading cross-functional workshops and meetings to drive consensus
- Outstanding written and verbal communication and presentation skills
- Able to quickly establish and maintain trust, credibility and to build strong relationships
- Experience developing communications and training material
- Experience with large-scale organizational change efforts managing localized content needs
- Organised with a natural inclination to operate at a strategic level and into operational/tactical detail when needed.
- Ability to influence others to move toward a common vision or goal
- Experience in managing internal, vendor, and consultant resources
- Experience delivering large scale technology implementations, preferably Salesforce
- PROSCI or similar certification is desired
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