EY Workforce Planning Senior Associate 

Philippines, Taguig 

753859424

• Attends to WFP functional inquiries/requests/transactions as assigned in accordance with established policies and procedures
• Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
• Ensures all new process updates are incorporated while processing transactions
• Responds to customer needs and inquiries, exercises good judgment in applying concepts and guidelines
• Participates in peer-level review of deliverables as assigned; records and reports both positive and negative findings
• Responds to emails and enquires in a timely manner
• Prepares and contributes to reporting as directed
• Actively participates and completes the performance management and development plan activities
• Identifies potential areas for process improvements and makes recommendations to Supervisor; initiates and/or participates in process improvement initiatives
• Assists with GDS initiatives and other projects as assigned
• Ensures GDS organizational policies and processes are followed

• Pledge for quality of output through internal review mechanisms
• Manage day-to-day administrative issues & communicate appropriately to the customers at GDS
• Responsible for achieving customer satisfaction measures / project critical success factors
• Anticipates customers' needs and proactively identifies and resolves issues that impact the delivery of quality service
• Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
• Takes initiative and follows through as appropriate; efficiently processes high volume of transactions
• Bachelor’s degree in any discipline
• At least 2 years of professional experience
• Experience in workforce planning would be an advantage
• Good organization skills; able to exercise judgment in day to day work activities
• Flexibility in working hours to accommodate multiple time zones as needed; willing to adjust work schedule as necessary to meet peak demands and customer requirements
• Excellent keyboarding and data entry skills
• Working knowledge of firm standard technology such as IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus
• Quality-driven, consistently aiming for high standards
• Maintains strict discretion and confidentiality
• Exposure of handling international customers/client interaction
• Strong analytical, interpersonal, and verbal and written communication skills in English
• Attention to detail and a solution-oriented approach

What We Look For

We want people who understand the challenges of working in a professional services environment and are focused on achieving and delivering the best for our clients.

What We Offer:

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We serve Service Line Quality teams globally and play a vital role in identifying & mitigating Legal & Regulatory and EY policy risk in EY. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.
• Continuous Learning: You’ll develop the mindset and skills to navigate whatever comes next
• Success As Defined By You: We’ll provide tools and flexibility, so you can make a meaningful impact
• Transformative Leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs
• Diverse and Inclusive Culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.