Amazon Sr Specialized Technical Account Manager AWS Elemental Enterprise Support 

Canada, Newfoundland and Labrador 

73877639

About AWSDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Key job responsibilities
As a Senior Specialized TAM, you will:* Complete the onboarding and off-boarding requirements of assigned key customers
* Own customer health dashboards for media workflows, working closely with the AWS TAMs and Technical Project Manager where assigned
* Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets
* Interface with customer project managers and technical owners to understand requirements and deliver product releases
* Collaborate with Product Managers to prioritize customer requirements, advocating for the customer
* Work with Engineering managers to ensure delivery of product features to meet customer requirements* Verify implemented product features and test multi-product customer project workflows
* Communicate with customers and internally across, up, and down customer organizations
* Mentor junior Specialized TAMs and Engineers
* Define and implement team level metrics and processes
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

- 2+ years' experience using the public cloud as a developer, architect, technical program manager or implementer
- A Bachelor’s Degree in Computer Science, Math, or related discipline required, or equivalent work experience
- 4+ years’ technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities
- 2+ years' experience (and demonstrated credibility) working in a technical role within a software engineering-focused business
- 3+ years' experience in the Media & Entertainment market segment

- Ability to travel domestically up to 20-30%Excellent communication and leadership skills including facilitation, negotiation, and conflict resolutionAbility to understand and communicate business and technical needs
- 4+ years’ software engineering experience
- Video processing technologies (MPEG2 / AVC/ HEVC/ MPEGTS)
- Adaptive bitrate video streaming and delivery technologies
- Experience with Amazon Web Services or other cloud providersOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).