Amazon Cloud Support Engineer Developer Mobile Services Engineering 

India, Karnataka, Bengaluru 

715430625

Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will work across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies.
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
· Interact with leading engineers around the world.
· Drive customer communication during critical events.
· Drive projects that improve support-related processes and our customers’ technical support experience.
· Write tutorials, how-to videos, and other technical articles for the developer community.
· Work on critical, highly complex customer problems that may span multiple AWS services.
You will provide technical support and advice to a wide range of customers as they build mission critical applications with the full suite of AWS services. AWS Support Engineering is 24/7/365 operations and shift work will be required in afternoon i.e. 1 PM to 10 PM ISTKey job responsibilities
A day in the lifeBangalore, KA, IND

- Bachelor’s degree OR equivalent experience in a technical position.
- 2+ years of technical support experience
- Requires minimum of 2+ yrs experience in relevant technical position.
- Knowledge of some Developer & Mobile language/Services- Python, Ruby, PHP, Java, .NET, JavaScript, iOS/Objective-C/Swift, Rest API, inter-application messaging & queueing, develop mobile apps, version control systems, virtualization. Experience with web-based applications and HTTP.
- Knowledge of client/server and distributed systems architectures (WebServers).
- Troubleshooting skills on Linux, Networking; IPsec, VPN, Load Balancing, Iperf, DNS, DHCP, Routing Protocols, SSH, Network Monitoring.
- Excellent verbal and written communication skills.
- Customer service experience / strong customer focus.
- Strong analysis and troubleshooting skills and experience.